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Business Profile

Moving Assistance

Tinsley's Moving LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Assistance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This individual was hired to put together a piece of exercise equipment. He spent four hours in our house and when he was complete The piece of exercise equipment was not operational, numerous bolts were not tightened, and the police system failed to work. I immediately notified him of this and through various texts, have asked for half of the money back out of respect for the time that he spent trying to fumble through the task. he has a complete lack of integrity, often quoting that he is too busy too handle coming back to fix the problem and in fact, his lack of integrity makes us not want him to come back into our home. I have asked him for half the money back and he continues to make excuse after excuse , why he cannot get me the money. I think the request for half the money back is a reasonable request, but he is too cowardly and has two integrity to follow through on his promise. I have text messages documenting his agreement to pay me, but he refuses to do so.

    Business Response

    Date: 09/16/2024

    We are writing to confirm that the $150 refund, requested via check, has been successfully processed. We received confirmation from Guy that the check was delivered and received on their end. 

    We appreciate your patience in resolving this matter and are glad to have reached a satisfactory conclusion.

    Please feel free to reach out if you have any further questions or concerns.

    Thank You!

    Customer Answer

    Date: 09/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

Tinsley's Moving LLC is NOT a BBB Accredited Business.

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