Business ProfileforBarnes Jewelry

I brought a Lemnos clock to Barnes Jewelry for repair in early September 2021. The store attendant, *****, stated that he could not provide a specific time frame for completing the repair, although he said he would try and make the repair in a timely manner. Since I hadn't heard from Barnes Jewelry in over a month, I called to check the clock's status seeking to get an idea of when the clock might be repaired. ***** answered the phone and before I could say anything responded with, "No ****, your clock is not fixed." Shocked by this treatment I attempted to formulate a response which started with, "Ok, do you think" when I was interrupted by ***** with "If you're asking if you should come get the clock, yes, it would get it out of my hair." ******************* up the phone. I had no chance to respond. I've taken time to reflect on an appropriate response. A few weeks ago, I attempted to contact the owner of Barnes Jewelry, ******, to share my experience. I left two messages for ******. One message with ***** on November 26th requesting a return call from ****** and another on the store voicemail on November 30th. After I placed the second call, I realized I had missed a return call and voicemail message from Barnes Jewelry on November 29th in response to my first call. The message was from *****. He assured me that my initial message was given to ******. ***** stated that ****** informed him that he (*****) needed handle the problems he creates in the store. ***** gave a lengthy explanation of how, on the day I called to attempt to inquire on the status of my clock, he was running a ***** fever from Covid and everyone was calling to see when their clocks would be repaired. He went on to explain how I need to use patience. ***** failed to see the point of my most recent call, which was not the timeline for the clock repair, rather the appalling customer service. I've left two voicemails last week requesting to speak to ***** to resolve this issue. I have received no response.