Hotel Reservation
National Park ReservationsThis business is NOT BBB Accredited.
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Review fromDebra D
Date: 03/30/2025
1 starDebra D
Date: 03/30/2025
I would give 0 stars if that was an option. I foolishly booked multiple reservations and did not receive my full refund upon a timely cancellation, even counting the 10% nonrefundable fee. Apparently, they can't do math! Or it really is a scam!National Park Reservations
Date: 04/04/2025
Business Response:
The client submitted an online reservation request form on our website. Our online reservation request
form requires every client to agree to our terms and conditions in order to submit the request form. Furthermore, when you call our toll-free number *************), our automated phone system clearly states that we are neither affiliated with the National Park Service nor a concessionaire. It also informs callers that we are a booking agency and that a service fee applies for our services. As stated in the review, the client was aware our fee is non-refundable.
On June 5, 2024, at 10:02 MST the client submitted an online request to book a reservation at *************************************** with an arrival date of June 15, 2025.Per the request, we booked a reservation at the requested lodge for 3 rooms for 2 nights. For this service we charge a 10% non-refundable reservation fee.
The client also phoned our company on June 5, 2024 at 10:11 MST to inquire about a different lodge at the same park. During the reservation call, our agent thoroughly explained the lodge's policies and the associated booking fee.Before finalizing the reservation, the agent asked the client if she had any questions regarding the policies. The client confirmed her understanding and proceeded with the booking for the second lodge arriving June 17th,2025, 3 rooms for 2 nights and a third lodge arriving June 19, 2025, 3 rooms for 2 nights. For each of these reservations we charged a 10% non-refundable reservation fee as explained above.
On March 30, 2025, at 13:59 MST the client phoned our company to discuss the amount of her refund after cancelling all three reservations. We explained to her that her deposit was refunded but that our 10% fee is non-refundable. The client stated she would check her numbers and get back to us. At 14:47 MST that same day the client phoned back and spoke with our customer service agent who went over each ******************** with the client including the total reservation amount, the deposit amount and our 10% non-refundable reservation fee. The math calculations were done accurately on the phone and the client was given time to write down each number. At the end of the call the client said she had no further questions, she stared she was unhappy paying our fee and ended the call.
Since receiving this BBB review, we have attempted to contact the client via telephone and have not been able to reach them to discuss their concerns.
US Park Lodging goes to great lengths to disclose we are not affiliated with the National Park Service,
nor a park concessionaire, as well as disclose the fee we charge for our service. We have our terms
listed in the center of our homepage and a link to our terms in our main navigation throughout our
website.
Our terms state:
US Park Lodging provides lodging and activity reservations both inside as well as in the gateway
communities of ***************** National Parks. US Park Lodging is not an authorized concessionaire
of any National Park nor are we in any way affiliated with the National Park Service of the *********************** US Park Lodging provides the ability for its customers to make ******************** through a
toll-free telephone number or by submitting an online request form.
US Park Lodging charges a 10% non-refundable reservation fee based on the total dollar amount of
reservations made. The reservation fee will be billed separately to your credit card and will be billed
under the memo "National Park Reservations". By using National Park Reservations, the customer
authorizes US Park ******************** to charge their credit card the 10% non-refundable fee.
Customers using US Park ******************** to make lodging and activity reservations agree to use our service,
either by telephone or email, to make any changes or cancellations to their reservations.
US Park Lodging customers will receive an email confirmation describing all reservations made, any
deposits taken by the lodging or activity provider, any cancellation policies of the lodging or activity, as
well as check in times of the lodging or activity.
Customers of US Park ******************** agree to assume the responsibility of confirming the accuracy of the reservations outlined on the email confirmation.
US Park Lodging is not responsible for rate changes made by the specific lodging or activity provider.
US Park Lodging will not be responsible for loss due to specific action of a lodge or activity provider
or by acts of God. Although US Park Lodging will assist our clients in receiving a refund of any deposits given to a lodge or activity provider, customer understands and agrees that ********************** Park **********************'s 10% ******************** fee is a non-refundable fee.
Please feel free to contact us if you have any further questions.Review fromDelton D
Date: 01/10/2025
1 starDelton D
Date: 01/10/2025
National Park Reservations company quietly adds a 10% surcharge onto your credit card--a surcharge they don't tell you about till its too late. How can they get away with this??National Park Reservations
Date: 01/15/2025
Business Response:
The client submitted an online reservation request form on our website. Our online reservation request
form requires every client to agree to our terms and conditions in order to submit the request form.
On January 6, 2025, the client submitted 3 online request forms at 14:44 MST,14:46 MST & 14:49 MST for a three-night stay at **************************************** with an arrival date of 01/28/2025. The client was booked as requested and sent a confirmation email to review.
We advise very clearly who we are and that we are not part of the National Park Service:
For good customer relations we refunded the client the fees charged.
US Park Lodging goes to great lengths to disclose we are not affiliated with the National Park Service,
nor a park concessionaire, as well as disclose the fee we charge for our service. We have our terms
listed in the center of our homepage and a link to our terms in our main navigation throughout our
website.
Our terms state:
US Park Lodging provides lodging and activity reservations both inside as well as in the gateway
communities of ***************** National Parks. US Park Lodging is not an authorized concessionaire
of any National Park nor are we in any way affiliated with the National Park Service of the *********************** US Park Lodging provides the ability for its customers to make ******************** through a
toll-free telephone number or by submitting an online request form.
US Park Lodging charges a 10% non-refundable reservation fee based on the total dollar amount of
reservations made. The reservation fee will be billed separately to your credit card and will be billed
under the memo "National Park Reservations". By using National Park Reservations, the customer
authorizes US Park ******************** to charge their credit card the 10% non-refundable fee.
Customers using US Park ******************** to make lodging and activity reservations agree to use our service,
either by telephone or email, to make any changes or cancellations to their reservations.
US Park Lodging customers will receive an email confirmation describing all reservations made, any
deposits taken by the lodging or activity provider, any cancellation policies of the lodging or activity, as
well as check in times of the lodging or activity.
Customers of US Park ******************** agree to assume the responsibility of confirming the accuracy of the reservations outlined on the email confirmation.
US Park Lodging is not responsible for rate changes made by the specific lodging or activity provider.
US Park Lodging will not be responsible for loss due to specific action of a lodge or activity provider
or by acts of God. Although US Park Lodging will assist our clients in receiving a refund of any deposits given to a lodge or activity provider, customer understands and agrees that ********************** Park **********************'s 10% ******************** fee is a non-refundable fee.
Please feel free to contact me if you have any further questions.
Best Regards,
***** *********
Accounting Manager
US Park Lodging/National Park Reservations
************Review fromManish K
Date: 12/11/2024
1 starManish K
Date: 12/11/2024
They are doing fraud. I have an email from the vendors employee asking me to confirm the reservation and the email says it is fully refundable and doesn't mention the 10% fee (it does mention all of the other conditions). I confirmed the emailed quote to the employee and not they are charging me 10% fee for cancellation even though their email quote doesn't mention it. These are grounds for legal action.National Park Reservations
Date: 12/16/2024
Business Response:
The client submitted an online reservation request form on our website. Our online reservation request
form requires every client to agree to our terms and conditions in order to submit the request form.
On August 23, 2024, at 12:27 MST the client submitted an online request for a five-night stay at *************************************** with an arrival date of June 16, 2025. The client was booked in a Western Cabin 2 Queen Room as requested.
Please note, the client did not reach out to our company prior to submitting a BBB to review the booking. The client has since reached out to our company. We reviewed with the ***** the online request, rates and booking fee, all of which were agreed to online. For good customer relations we refunded the client the fees charged.
US Park Lodging goes to great lengths to disclose we are not affiliated with the National Park Service,
nor a park concessionaire, as well as disclose the fee we charge for our service. We have our terms
listed in the center of our homepage and a link to our terms in our main navigation throughout our
website.
Our terms state:
US Park Lodging provides lodging and activity reservations both inside as well as in the gateway
communities of ***************** National Parks. US Park Lodging is not an authorized concessionaire
of any National Park nor are we in any way affiliated with the National Park Service of the *********************** US Park Lodging provides the ability for its customers to make ******************** through a
toll-free telephone number or by submitting an online request form.
US Park Lodging charges a 10% non-refundable reservation fee based on the total dollar amount of
reservations made. The reservation fee will be billed separately to your credit card and will be billed
under the memo "National Park Reservations". By using National Park Reservations, the customer
authorizes US Park ******************** to charge their credit card the 10% non-refundable fee.
Customers using US Park ******************** to make lodging and activity reservations agree to use our service,
either by telephone or email, to make any changes or cancellations to their reservations.
US Park Lodging customers will receive an email confirmation describing all reservations made, any
deposits taken by the lodging or activity provider, any cancellation policies of the lodging or activity, as
well as check in times of the lodging or activity.
Customers of US Park ******************** agree to assume the responsibility of confirming the accuracy of the reservations outlined on the email confirmation.
US Park Lodging is not responsible for rate changes made by the specific lodging or activity provider.
US Park Lodging will not be responsible for loss due to specific action of a lodge or activity provider
or by acts of God. Although US Park Lodging will assist our clients in receiving a refund of any deposits given to a lodge or activity provider, customer understands and agrees that ********************** Park **********************'s 10% ******************** fee is a non-refundable fee.
Please feel free to contact me if you have any further questions.
Best Regards,
***** *********
Accounting Manager
US Park Lodging/National Park Reservations
************Review fromChristopher B
Date: 11/18/2024
1 starChristopher B
Date: 11/18/2024
Per the company responses to the listed reviews, National Park Reservations (aka U.S. PARK LODGING) claims that the the aggrieved customers were well aware that the company was not a NPS concessionaire and that it would charge a 10% booking fee. In my case I can definitively say that I had no idea of these facts until I had made the reservation and was on the hook for that 10% fee. Why?When I Googled "Old Faithful Inn Reservations," National Park Reservation (U.S. PARK LODGING) was presented as a a top option. Because of its misleading U.S. PARK LODGING name, I ignorantly clicked on it and was taken DIRECTLY to the Old Faithful Inn page (rather than the firm's home page). This page does NOT (repeat "NOT") have the disclaimer the firm has on its home page (about not being a concessionaire and the 10% fee). Believing it to be an official National Park Service reservation company, I went ahead with the reservation. In the process I never saw ANYTHING about the 10% booking fee until I had submitted the reservation and got the confirmation. If this company was in any way legit, it would post info about the 10% booking fee repeatedly during the reservation process -- at the very least in big letters just before one submits. But no. I agree with the other consumers on this complaint page. This company acts deceptively to take advantage of visitors to national parks. AVOID AT ALL COSTS!National Park Reservations
Date: 11/20/2024
Business Response:
The client submitted an online reservation request form on our website. Our online reservation request
form requires every client to agree to our terms and conditions in order to submit the request form.
On November 12, 2024, at 13:46 MST the client submitted an online request for a three night stay at *************************************** with an arrival date of May *******. The client was booked in a Deluxe Hotel Room, 2 **************** as requested. Please note that the client has not reached out to us with any concerns prior to submitting a BBB.
US Park Lodging goes to great lengths to disclose we are not affiliated with the National Park Service,
nor a park concessionaire, as well as disclose the fee we charge for our service. We have our terms
listed in the center of our homepage and a link to our terms in our main navigation throughout our
website.
Our terms state:
US Park Lodging provides lodging and activity reservations both inside as well as in the gateway
communities of ***************** National Parks. US Park Lodging is not an authorized concessionaire
of any National Park nor are we in any way affiliated with the National Park Service of the *********************** US Park Lodging provides the ability for its customers to make ******************** through a
toll-free telephone number or by submitting an online request form.
US Park Lodging charges a 10% non-refundable reservation fee based on the total dollar amount of
reservations made. The reservation fee will be billed separately to your credit card and will be billed
under the memo "National Park Reservations". By using National Park Reservations, the customer
authorizes US Park ******************** to charge their credit card the 10% non-refundable fee.
Customers using US Park ******************** to make lodging and activity reservations agree to use our service,
either by telephone or email, to make any changes or cancellations to their reservations.
US Park Lodging customers will receive an email confirmation describing all reservations made, any
deposits taken by the lodging or activity provider, any cancellation policies of the lodging or activity, as
well as check in times of the lodging or activity.
Customers of US Park ******************** agree to assume the responsibility of confirming the accuracy of the reservations outlined on the email confirmation.
US Park Lodging is not responsible for rate changes made by the specific lodging or activity provider.
US Park Lodging will not be responsible for loss due to specific action of a lodge or activity provider
or by acts of God. Although US Park Lodging will assist our clients in receiving a refund of any deposits given to a lodge or activity provider, customer understands and agrees that ********************** Park **********************'s 10% ******************** fee is a non-refundable fee.
Please feel free to contact me if you have any further questions.
Best Regards,
***** *********
Accounting Manager
US Park Lodging/National Park Reservations
************Review fromSusan p
Date: 08/08/2024
1 starSusan p
Date: 08/08/2024
This company is a scam, they even make their website look like a national parks website. They make a reservation for you, but neglect to tell you that there is cancellation fee just that you can cancel 7 days prior to the reservation. Only when you have to change or cancel, they will have the waiting music tell you there is a cancellation fee. But when you call them to make the reservation, they don't tell you anything about it. And it is a 10% cancellation fee on the whole reservations, not just the deposit. Why would we ever use the credit we got from your company? We hope we never have to deal with you ever again!National Park Reservations
Date: 08/09/2024
On April 11, 2024, the client contacted our company to make a reservation. Our automated phone system clearly states that we are neither affiliated with the National ************ nor a concessionaire. It also informs callers that we are a booking agency and that a service fee applies for our services.
During the reservation call, our agent thoroughly explained the lodge's policies and the associated booking fee. Before finalizing the reservation, the agent asked the client if she had any questions regarding the policies. The client confirmed her understanding and proceeded with the booking.
Between April 11, 2024, and August 8, 2024, the client contacted us by phone seven times, during which she repeatedly heard our automated disclosure. These calls were made to inquire about different room types and locations. On August 8, 2024, the client spoke with one of our agents to cancel the reservation and was informed that the booking fee would be held as a credit, applicable toward any future booking fee with our company.
At no point did the client express any concerns about the policies she had previously agreed to during the booking process.Review fromYibin W
Date: 06/05/2024
1 starYibin W
Date: 06/05/2024
I will give it a zero star if I can. This company is definitely a scam, it uses the national parks reservation as if they are related to NPS. When I book through their website, the cancellation policy doesn't say anything about their 10% non-refundable service fee. And they hide their 10% cancellation fee in a separate tab. When you realize that they tricked you with the 10% fee, they will say "well it is written in our terms and conditions". Yes, maybe it is written in the terms and conditions, but it is clearly this company is trying to hide that 10% of fee from customers.National Park Reservations
Date: 06/14/2024
Our terms are listed on our home page, linked on every page and you can not submit a request without indicating that you have read the lodges terms and ours.
Our terms state:
National Park Reservations provides lodging and activity reservations both inside as well as in the gateway communities of ***************** National Parks. National Park Reservations is not an authorized concessionaire of any National Park nor are we in any way affiliated with the National ************ of the ******************* National Park Reservations provides the ability for its customers to make ******************** through a toll-free telephone number or by submitting an online request form.
National Park Reservations charges a 10%non-refundable reservation fee based on the total dollar amount of reservations made. The reservation fee will be billed separately to your credit card and will be billed under the memo "National Park Reservations". By using National Park Reservations, the customer authorizes ********************** to charge their credit card the 10% non-refundable fee.
Customers using ********************** to make lodging and activity reservations agree to use our service, either by telephone or email, to make any changes or cancellations to their reservations.
A National Park Reservations customer will receive an email confirmation describing all reservations made, any deposits taken by the lodging or activity provider, any cancellation policies of the lodging or activity, as well as check in times of the lodging or activity. Customers of ********************** agree to assume the responsibility of confirming the accuracy of the reservations outlined on the email confirmation.
National Park Reservations is not responsible for rate changes made by the specific lodging or activity provider.National Park Reservations will not be responsible for loss due to specific action of a lodge or activity provider or by acts of God.Customers using ********************** should be aware that the park concessionaire will directly accept a credit card for reservations, and will impose no fee for doing so. Although National Park Reservations will assist our clients in receiving a refund of any deposits given to a lodge or activity provider, customer understands and agrees that ********************** Park **********************'s 10%******************** fee is a non-refundable fee.Please feel free to contact me if you have any further questions.
Best Regards,
Operation Manager
National Park ReservationsReview fromTom F
Date: 03/30/2024
1 starTom F
Date: 03/30/2024
Untrustworthy....Agent explicitly said that everything would be refundable as long as the reservation was cancelled during Free Cancellation Period which I did comply with 100%.However, NOW NPR reservation agent says no.May file further complaint with AG's office.National Park Reservations
Date: 04/01/2024
The client called our office on March 17 2024, prior to submitting a online request. Before you are connected with an agent, there is a disclosure, that can not be bypassed, that advises that we are a booking agency and charge a 10% fee for our services.
The client was aware of the fee, in the call with our agent he asks/says "I think you charge 10%, is that correct?" The agent explains the 10% fee. He did not book during this call.The client then submitted an online request. Our online reservation request form requires every client to agree to our terms and conditions in order to submit the request form.
This client was refunded as a courtesy due to the admittance that he did not listen to, nor read the terms provided to him.
Our terms state:
******* Lodging provides lodging and activity reservations both inside as well as in the gateway
communities of ***************** National Parks. ******* Lodging is not an authorized concessionaire
of any National Park nor are we in any way affiliated with the National ************ of the ********************** ******* Lodging provides the ability for its customers to make reservations through a
toll-free telephone number or by submitting an online request form.
******* Lodging charges a 10%non-refundable reservation fee based on the total dollar amount of
reservations made. The reservation fee will be billed separately to your credit card and will be billed
under the memo "National Park Reservations". By using National Park Reservations, the customer
authorizes ******* ******************** to charge their credit card the 10% non-refundable fee.
Customers using ******* Lodging to make lodging and activity reservations agree to use our service,
either by telephone or email, to make any changes or cancellations to their reservations.
******* Lodging customers will receive an email confirmation describing all reservations made,any
deposits taken by the lodging or activity provider, any cancellation policies of the lodging or activity, as
well as check in times of the lodging or activity.
Customers of ******* Lodging agree to assume the responsibility of confirming the accuracy of the reservations outlined on the email confirmation.
******* Lodging is not responsible for rate changes made by the specific lodging or activity provider.
******* Lodging will not be responsible for loss due to specific action of a lodge or activity provider
or by acts of God. Customers using ******* Lodging should be aware that the park concessionaire will
directly accept a credit card for reservations, and will impose no fee for doing so.Although *******
Lodging will assist our clients in receiving a refund of any deposits given to a lodge or activity
provider,customer understands and agrees that ********************** Park **********************'s 10%******************** fee is a
non-refundable fee.
Please feel free to contact me if you have any further questions.
Best Regards,
Operation ManagerReview fromMaureen F.
Date: 03/11/2024
1 starMaureen F.
Date: 03/11/2024
This company clearly tries to trick people into thinking they are the national park system. When I tried to dispute with my credit card, the company claims the 10% fee was charged for their "expertise", when in fact we never spoke to anyone. The website does disclose the booking fee, but in small print. Shame on them.National Park Reservations
Date: 03/18/2024
Business Response:
We do not have a reservation under the name ******************************* ************************ booked with our company.
To clarify on our terms, we advise clearly that we are not part of the park service and that, as a travel agency, we charge a fee for our services:
Our terms state:
National Park Reservations provides lodging and activity reservations both inside as well as in the gateway communities of ***************** National Parks. National Park Reservations is not an authorized concessionaire of any National Park nor are we in any way affiliated with the National ************ of the ******************* National Park Reservations provides the ability for its customers to make reservations through a toll-free telephone number or by submitting an online request form.
National Park Reservations charges a 10%non-refundable reservation fee based on the total dollar amount of reservations made. The reservation fee will be billed separately to your credit card and will be billed under the memo "National Park Reservations". By using National Park Reservations, the customer authorizes ********************** to charge their credit card the 10% non-refundable fee.
Customers using National Park Reservations to make lodging and activity reservations agree to use our service, either by telephone or email, to make any changes or cancellations to their reservations.
A National Park Reservations customer will receive an email confirmation describing all reservations made, any deposits taken by the lodging or activity provider, any cancellation policies of the lodging or activity, as well as check in times of the lodging or activity. Customers of National Park Reservations agree to assume the responsibility of confirming the accuracy of the reservations outlined on the email confirmation.
National Park Reservations is not responsible for rate changes made by the specific lodging or activity provider.National Park Reservations will not be responsible for loss due to specific action of a lodge or activity provider or by acts of God.Customers using National Park Reservations should be aware that the park concessionaire will directly accept a credit card for reservations, and will impose no fee for doing so. Although National Park Reservations will assist our clients in receiving a refund of any deposits given to a lodge or activity provider, customer understands and agrees that ********************** Park **********************'s 10%******************** fee is a non-refundable fee.Review fromDenise H
Date: 01/18/2024
1 starDenise H
Date: 01/18/2024
This company did not clearly disclose that there would be a fee for their services. Their name is very misleading in that they sound like an official website of the National Park. Yes, the small print discloses that they are not, but in no way is this clear. The website is very deliberately set up to make one think they are the official website for park lodging. They are a "travel agency" and as such they charge a fee. Again, yes, small print discloses that. My email confirmation did NOT disclose that there would be a fee. Shame on me for not looking closer. Shame on this company for being misleading. There are many complaints of this very same nature. Again, shame on me for not checking.National Park Reservations
Date: 01/22/2024
Business Response:
The client submitted an online reservation request form on our website. Our online reservation request form requires every client to agree to our terms and conditions in order to submit the request form.
On Jan 11 **** the client submitted an online request for Sep 14 ****, they were booked as requested.
We advise very clearly who we are, that we are not part of the National ************ and that we charge a fee for our services. We have our terms listed on or home page, a link on every landing page as well as two prompts that says to click IF you have read the the terms which are listed again before you are able to submit the request. Listed below are our full terms.
Our terms state:
National Park Reservations provides lodging and activity reservations both inside as well as in the gateway communities of ***************** National Parks. National Park Reservations is not an authorized concessionaire of any National Park nor are we in any way affiliated with the National ************ of the ******************* National Park Reservations provides the ability for its customers to make reservations through a toll-free telephone number or by submitting an online request form.
National Park Reservations charges a 10%non-refundable reservation fee based on the total dollar amount of reservations made. The reservation fee will be billed separately to your credit card and will be billed under the memo "National Park Reservations". By using National Park Reservations, the customer authorizes ********************** to charge their credit card the 10% non-refundable fee.
Customers using National Park Reservations to make lodging and activity reservations agree to use our service, either by telephone or email, to make any changes or cancellations to their reservations.
A National Park Reservations customer will receive an email confirmation describing all reservations made, any deposits taken by the lodging or activity provider, any cancellation policies of the lodging or activity, as well as check in times of the lodging or activity. Customers of National Park Reservations agree to assume the responsibility of confirming the accuracy of the reservations outlined on the email confirmation.
National Park Reservations is not responsible for rate changes made by the specific lodging or activity provider.National Park Reservations will not be responsible for loss due to specific action of a lodge or activity provider or by acts of God.Customers using National Park Reservations should be aware that the park concessionaire will directly accept a credit card for reservations, and will impose no fee for doing so. Although National Park Reservations will assist our clients in receiving a refund of any deposits given to a lodge or activity provider, customer understands and agrees that ********************** Park **********************'s 10%******************** fee is a non-refundable fee.
Please feel free to contact me if you have any further questions.
Best Regards,
Operation Manager
National Park ReservationsReview fromLarry M
Date: 11/25/2023
1 starLarry M
Date: 11/25/2023
This is a very misleading web site. You think you are using the National Park Service....because the web sight is titled "National Park Reservations"....but actually using a 3rd party booking service that charges a 10% booking fee that is not obvious to me at time of booking. The confirmation actually comes from the *************** which is the legitimate reservation company...but that does not disclose the 10% fee.National Park Reservations
Date: 11/27/2023
Business Response:
The client submitted an online reservation request form on our website. Our online reservation request form requires every client to agree to our terms and conditions in order to submit the request form.
On Oct 24 2023 the client submitted an online request for Jun 08 ****, he also spoke to an agent who disclosed the fee again during the call. The client also submitted a request on Nov 06 2023 for Jun 07 **** at Crater Lake National Park
We advise very clearly who we are, that we are not part of the National ************ and that we charge a fee for our services. We have our terms listed on or home page, a link on every landing page as well as a prompt that says to click IF you have read the the terms which are listed again before you are able to submit the request. Please note that the terms also advise: Customers using National Park Reservations should be aware that the park concessionaire will directly accept a credit card for reservations, and will impose no fee for doing so. Listed below are our full terms
Our terms state:
National Park Reservations provides lodging and activity reservations both inside as well as in the gateway communities of ***************** National Parks. National Park Reservations is not an authorized concessionaire of any National Park nor are we in any way affiliated with the National ************ of the ******************* National Park Reservations provides the ability for its customers to make reservations through a toll-free telephone number or by submitting an online request form.
National Park Reservations charges a 10%non-refundable reservation fee based on the total dollar amount of reservations made. The reservation fee will be billed separately to your credit card and will be billed under the memo "National Park Reservations". By using National Park Reservations, the customer authorizes ********************** to charge their credit card the 10% non-refundable fee.
Customers using National Park Reservations to make lodging and activity reservations agree to use our service, either by telephone or email, to make any changes or cancellations to their reservations.
A National Park Reservations customer will receive an email confirmation describing all reservations made, any deposits taken by the lodging or activity provider, any cancellation policies of the lodging or activity, as well as check in times of the lodging or activity. Customers of National Park Reservations agree to assume the responsibility of confirming the accuracy of the reservations outlined on the email confirmation.
National Park Reservations is not responsible for rate changes made by the specific lodging or activity provider.National Park Reservations will not be responsible for loss due to specific action of a lodge or activity provider or by acts of God.Customers using National Park Reservations should be aware that the park concessionaire will directly accept a credit card for reservations, and will impose no fee for doing so. Although National Park Reservations will assist our clients in receiving a refund of any deposits given to a lodge or activity provider, customer understands and agrees that ********************** Park **********************'s 10%******************** fee is a non-refundable fee.
Please feel free to contact me if you have any further questions.
Best Regards,
Operation Manager
National Park Reservations
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