Information and Alerts

Alert

On May 21, 2020, Better Business Bureau recognized a pattern of complaints from consumers regarding refunds for service fees. Consumers state they booked reservations to vacation at various United States National Parks through National Park Reservations and were charged a 10% booking fee; due to the COVID-19 virus, consumers were forced to cancel their reservations. Consumers allege National Park Reservations will not refund the 10% booking fee and consumers further claim the company is unresponsive to requests for assistance.

On May 22, 2020, Better Business Bureau reached out to National Park Reservations. On June 01, 2020, National Park Reservations sent the following letter to Better Business Bureau.

“National Park Reservations is a reservation agency and call center providing lodging and activity reservation planning and assistance to customers traveling to the National Parks.
For our service, National Park Reservations charges a 10% reservation fee based on the total amount of reservations made. It is National Park Reservations policy that this fee is non-refundable after the reservations are made, but can be re-used in the event the customer cancels the reservations. This policy is disclosed by voice recording and again through agent announcement through phone reservations and by required affirmative acknowledgment and acceptance when using the online forms.
Of course, the Covid-19 crisis has been an extraordinary situation, requiring closure by many of the parks and lodging providers. National Park Reservations have increased the customer service department and continues to help all our customers receive any refundable nightly deposit from the providers. We have also extended the “re-use” time period allowed for the reservation fee to up to two years for future National Park Travel and Activities.
Despite this policy, National Park Reservations is also evaluating refund of the reservation fee on individual case basis with factors such as park closure, dates of reservations, property closure, and gateway or in park properties.
National Park Reservations values its relationship with the Better Business Bureau as well as our National Park Vacation customers. Despite difficult times, National Park Reservations remains committed to our customers and our great staff. We are sure that this crisis will end and people can again fully enjoy traveling to Americas Beautiful National Parks.

Consumers can contact National Park Reservations at 855-260-1738 or visit their website at www.nationalparkreservations.com. National Park Reservations is an independent business and they are not affiliated with the U.S. National Park Service.”

If you wish to file a complaint against the business, you can do so on BBB.org.