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Find a Location

Cold Smoke Automotive has 1 locations, listed below.

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    Business ProfileforCold Smoke Automotive

    Foreign Auto Repair

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1022 E Park St, Livingston, MT 59047
    BBB File Opened:
    1/5/2010
    Years in Business:
    14
    Business Started:
    10/23/2009
    Business Started Locally:
    10/23/2009
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Porter's Automotive, LLC
    Business Management
    • Bailey Eiland, Owner
    Contact Information

    Principal

    • Bailey Eiland, Owner

    Customer Contact

    • Bailey Eiland, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/15/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    2009 **** F350 Super Duty 6.4L V8 truck. Took it to Cold Smoke, who *************** bought the truck from them. It was **** the owner of Cold Smoke. They said needs new engine cost would be $13,500. We said yes as they are the ones who we trusted as it was ***** truck. Work done on 8/11/2021, we put less than ***** miles on this engine and it also went and they said we need a new engine. They told us the warranty was 7 years and ******* miles which ever came first. They put in second engine and we went less than ***** miles and that engine went. We had just gotten it back in 2022 and did not pull anything with it, on that day we hooked up to our feather light horse trailer to haul a mare and baby, we got about 30 miles away from home and the second engine went, talked to them many times very nasty on the phone and they told me that they will not work on the truck again and to come and get it. Its been there since July 2023. Im 71 my husband who bought the truck from **** is 80. We have been without this truck gor most of 2021 2022 and now 2023. I just want it fixed or if they do not want to work on it I will take moneys paid to them to fix the truck. We feel that they are taking advantage of us as we are older and on a fix income so we cant af**** to hire a lawyer. Thank You

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michael J

    5 stars

    07/18/2022

    I broke down on July 5 while on a cross country trip to *********************. In spite of being very busy, they got my car right into the garage and went to work. Two hours and thirty minutes later I was back on the road. I've driven the car **** hundred miles since the breakdown, and it's working fine. They did a super job and provided extraordinary service. They were friendly and very helpful in every way. Five stars for Cold Smoke Automotive in **********, *******!

    Local BBB

    BBB Great West + Pacific

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