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Business Profile

Roofing Contractors

Zem Roofing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:06/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April 2023, we paid zem roofing a deposit of $1750.00 which was half of the total agreed on price of $3500.00 to replace all the screws in our metal roof. They showed up to do the job on April 17th, but brought the wrong size screws for our roof. They said they would go exchange them for the correct size and be right back. They never returned. A few days later they texted that they now wanted an extra $1500.00 to buy the proper screws. I said that since we are senior citizens living on our Social Security, $1500.00 extra was more than we could afford and wanted a refund. They said they wont be returning our deposit. They didnt do any work and still have our money. They said they needed to buy **** screws for our roof. I googled the number of screws needed per square feet of a metal roof:For every one hundred square feet, you need to get eighty screws. For example, if your roof is **** sq. ft., you should buy 45 x 80 = **** screws.) Our home is **** sq ft. (that means that appx. ***** screws are needed. Not ****) **** screws are enough for a **** sq ft home. Thats enough to do our home 5 times. I believe that this is a case of intentional fraud by deceptive practices. Shame on you zem roofing!

Zem Roofing LLC is NOT a BBB Accredited Business.

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