Business ProfileforCaras Property Management

Caras PM has consistently been inconsistent and incompetent. Attached is the complete history of inaccurate info on their part creating hardships and undue stressors in my week being. Missoula County had to get involved. They have shut my water off in the past by relaying incorrect info to their maintenance crew. Most recently, the management of the lot I rent has changed hands. I received a text from the new company on 4/4 asking why only myself and 1 other resident, out of 32, were being charged a utility fee. I did not know so I called Caras PM on 4/5. A *** there first told me it was my water hookup fee and that everyone is charged that. They are not so I corrected her. She also stated I should have never been told about that fee!!! I asked how many people in this court are hooked up to water then? She put me on hold and came back to say it was a main maintenance fee. I asked if I am responsible for what is attached to my home UP TO the main, when did I become responsible for the main? I was told to write an email to the Caras managers. The response I received is that utility fee was a new program they were going to roll out to all residents for all to have to pay. I have been billed this fee for 19 months- exactly when were they going to roll this out to all residents? Is it still considered new after that amount of time? How am I and only one other resident- out if 32 total- charged a fee, that I was lastly told was some garbage maintenance fee? 32 residents use the same dumpster as the only 2 being charged this. The answers have been inconsistent and the stories are always changing depending on who answers their phone. I have never missed or been late with a payment. I keep my home and yard clean and tended to well. Either return the excessive billing or perhaps 30 residents in this court need to be billed?