Complaints

• Initial Complaint

  06/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company is a fraud. I paid for my furniture in May and it was paid in full. Its June and still hasnt received my merchandise. I had to send text messages back and forth, I never talked to a human being on the phone. I want a full refund and money for inconvenience.

  Business response

  06/13/2023

  ***** placed her order on 5/2/23 and we estimated her order should be in around the end of May to beginning of June, today 6/13/23 which is still the beginning of June as we have not reached the middle yet her chair and ottoman have arrived, as explained over the phone this morning when ***** spoke to her, the sofa and loveseat were expected to be on this shipment as well but ****** Furniture did not have the space to load it on this truck so it will be on our next shipment next week. We also spoke with ***** last week when she was checking on her order and she told ***** that as long as it was here by the middle of July it would be fine. We work based on estimated time frames and they are just that an estimate, we have no influence on how ****** Furniture loads their shipments to us and we can only give customers the information available at the time of order and at the time of their inquiry about the status of their order. We can assure Ms. ***** that our company is not a fraud as we have been in business for over ****************************************************** ******* invoice we do not offer refunds or cancellations on special order products, 2 pieces of her 4 pieces are here and we have offered reasonable accommodations for her to receive the 2 pieces that have arrived and then we would follow up with the 2 additional pieces when they arrive next week at no additional charge. Had Ms. ***** made us aware when she placed her order that she was on a time crunch we would have definitely suggested she purchase something at our warehouse that is in stock as we have over ***************************** stock at any given time.

• Initial Complaint

  08/01/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  On 6/25/22, a living room set: couch and sofa, bed room set: King Size Bed, Dresser, Mirror, Nightstand, Mattress, and Box Spring, 3 in 1 table, accent chair, and wall art was purchased. I completed an application with a finance company and was approved in the amount of $2970, and had a balance of $289 that was paid that day. Based upon the receipt living room set, mattress and box springs were in stock and the rest of the items would be arriving late July and one item arriving in early August. 6/28/22 a payment of $200 was made to the company. On 7/20/22 I reached out to company to get a status update on order and received a response on 7/22/22 sharing the items were in with the exception of accent chair which would be arriving late August and wall art with the hopes it would arrive on next week. I responded I would get furniture next week without the accent chair. On 7/27/22, I hired a company to help deliver the furniture and another to unload. On 7/28/22, when I arrived to pickup the furniture, only items available was the living room set and mattress set. The other items were not available and was told it would be mid to late August before the items would arrive to store. I referenced the conversation that took place a week prior and was told there was no knowledge of the additional items as it was not all on the same invoice. At this time I asked for a refund and to cancel the order. The owner was not available in store to offer the refund and his number was provided. Upon reaching out to the owner, he shared a 30% restock fee would be charged on the mattress for cancellation. According to the owner the fee was $297, when asked how did he get the amount, the owner then gave two figures, cost of mattress and box spring. I then reference his message of being charged only for the mattress and not the box spring or any other furniture.

• Initial Complaint

  07/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  HORRIBLY DISRESPECTED BY THESE PEOPLE. THEY HAVE MY $$. I HAVE THE WRONG CHAIR, A DEFECTIVE BED, AND THEY SOLD MY SOFA TO ME AND THEN TO SOMEONE ELSE WHO SHOWED UP WITH $$ AND WHEELS AS I WAITED FOR DELIVERY. WORST PURCHASE EXPERIENCE OF MY ENTIRE LIFE. I STILL CALL AND GET YELLED AT AND TOTALLY DISRESPECTED. THE OWNER HAS NOT CALLED ME NOR ACCEPTED A SINGLE CALL FROM ME. FEMALE STAFF MEMBER YELLS AT ME AS IF I WERE A STUPID CHILD. THEY HAVE MY $$. I HAVE AGREED TO SUBSTITUTIONS ONLY TO CONTINUE TO WAIT AND RECEIVE NOTHING. THEY HAVE MY $$. THEY DAMAGED THE ENTRY DOOR TO MY APARTMENT BLDG

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