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Business Profile

New Car Dealers

Leith of Aberdeen, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Leith of Aberdeen, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Leith of Aberdeen, LLC has 2 locations, listed below.

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    • Leith of Aberdeen, LLC

      11049 N US Highway 15 501 Aberdeen, NC 28315-2360

    • Leith of Aberdeen, LLC

      11045 N US Highway 15 501 Aberdeen, NC 28315-2360

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was pulling to the right. I took my car to Leith Honda Aberdeen as suggested by everyone involved. My car actually pulls worse now. I took my car back, they did not do another alignment even though Im pretty sure they said they did. Plus they said they drove it.?? The car still pulls. I went back and asked for a refund. Why would I take my car in to get an alignment if my car did not pull?? I paid cash, I expect a cash refund. They did not have my correct address, I let them know by VM, I wanted to pick up the cash. They have failed to communicate with me. 6 days later and no resolution. I no longer trust them because they will hold your car hostage and say the car cannot be driven and then charge you a much higher cost because thats the only part they have in stock. I am in town today. I want to pick up the cash today. They have failed to communicate their jerking me around. Most recently they had a problem with the *** and they were charged. ****** Swarms

      Business Response

      Date: 11/25/2024

      I received the email referenced by Ms. ***** in her complaint.  I directed my service manager to call her and give her a refund which he did.  He made a couple of attempts to verify the address but could not reach customer.  The check was mailed to the address we have on file.  Once it is returned, we are happy to have the refund available for pickup.  We are also still willing to help with the car repair.

      Customer Answer

      Date: 11/25/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** Swarms

    • Initial Complaint

      Date:11/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Me and my wife purchased a vehicle from Leith Aberdeen and not even a week later this vehicle broke down on us and had to be towed. We were told it was one issue then the next and so on and so forth with no explanation given still. Last i was told that it was a battery issue and jeep was working to fix the issue. I have tried to work with them on giving us a replacement or compensation for the vehicle, I have even tried to work on a fair trade but they continue to try and low ball me and make up excuses on why they can't give me the value i am looking for. In total the car has broken down 6 times and I have filed a claim with *** through ****. They have been doing nothing at all as well but reach out and tell me to bring the vehicle in for further diagnostics. The manager has not returned my phone calls and has continued to do nothing about the situation. I only want what is fair and to get them to give me another vehicle for what mine is worth and not a ***** less. We have been driving the vehicle as of right now praying that it does not break down on us again because we have no other choice.

      Business Response

      Date: 11/05/2024

      The vehicle in question does has a software programming issue that causes the battery to drain which makes the car unable to start.  FCA (Jeep) does not currently have a fix for the problem and the advice is to turn off the proximity sensor on the car.  The proximity sensor lets the vehicle know that one of the computerized keys is near the car, which tells the car to energize some of the vehicle's systems.  The opposite is also true.  When the doors are locked, the proximity sensor will turn off energized systems when the key is far enough away from the vehicle. This system is not currently working properly and the temporary fix is to turn it off. We have performed that procedure, replaced the battery, and after testing the vehicle works fine. We have given trade in numbers for a different vehicle to the customer; just not what the customer is requesting.  The manufacturer is not providing any assistance currently to help with the trade in amount. 

       

      Customer Answer

      Date: 11/10/2024

       
      Complaint: 22517243

      I am rejecting this response because:

      ***** even stated themselves that this vehicle had to be less of what we have paid for. Turning off the proximity sensor makes it of less value than what we paid for when we drove it off the lot.  If a dealership or a company has a defective vehicle and is not working to its full capability then why should I have to settle for driving less.  Once again they have given me offers on the vehicle for a trade in that are extremely underpriced for the mileage that is on it. Why should I except 18 thousand dollars less than what I paid for when the vehicle has continued to show it doesnt perform or even turn on for that matter when we need it to the most. Is paid for a premium vehicle and I do not have a premium vehicle any longer. It has been modified now to be lesser. If Leith is saying that the vehicle is fine then they should take back the vehicle for what we paid for it minus mileage. The vehicle under the North Carolina law is absolutely a lemon and there is no denying that if you turn back on one of the features that I paid for to begin with then the vehicle will not work.

      Sincerely,

      ******* *******

      Business Response

      Date: 11/11/2024

      We have provided all the information needed to the customer to initiate a lemon law case with the manufacturer.  ********* provides us a fix for the proximity sensor, we will gladly perform the corrective action free of charge to the consumer.

      Customer Answer

      Date: 11/11/2024

       
      Complaint: 22517243

      I am rejecting this response because:
        I would love an explanation how you can turn off a feature on my vehicle and then tell me that I have to wait for whoever knows how long before my vehicle is what I paid for.  You guys have replaced the batteries 2 times, had it towed 3 times and taken to the dealership, had the vehicle taken in multiple times on top of that and yet you guys continue to act like nothing is wrong with the vehicle.  Why dont you guys buyback the vehicle and be done with it like you should because you sold me a defective, broken vehicle that locks us out and leaves us stranded. Isnt the car buying experience all about customer satisfaction or is that all out the window and we are just going to read a script and tell me to figure it out? 
      Sincerely,

      ******* *******

    Leith of Aberdeen, LLC is NOT a BBB Accredited Business.

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