ComplaintsforFeyer Ford Of Ahoskie

• Initial Complaint

  05/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to the Ford place in Ahoskie NC, I was told that I had a crank shaft sensor that was bad and the cost would be *** that was fixed, I get the car back and it was worse off then when I took it, I took the car back and told the sales manager that it was worse, she(Ellen) replied that her mechanic was gone, I asked to speak to the manager she said she was and the other manager went home sick, I ask for the GM and she said he wasn't there and then asked if there was a number he could be reached, she said we can't give out that information, so I preceded to.leave and at this time the car put me down on the side of the road, a police pulled over and I asked could he go to the Ford place(Freyer Ford), he went and two sales people came to assist me, the manager did not come nor would she help get me towed, I had to pay out of pocket myself, when I returned the GM was there which the manager said he wasn't. Therefore *** dollar service turned out to be a **** problem, I was lied to and not helped at all they said it was my transmission, now if that's the case why wasn't that said in the beginning, I am not satisfied with the service I received and treated like I was some who meant nothing to them, so I'm still without a car and no help from Freyer Ford of Ahoskie nc. I have been dealing with this company for over 20 years and never had any issues like this until now. I have always purchased all my vehicles from them and let them do all service work from oil changes, tire rotations, and more. It just not making sense from a diagnostic check from a bad crank shaft to my transmission is gone. That don't make sense at all. I left there and not even a mile down the road my vehicle broke down. I didn't have any transmission problems before this no shifting issues or stalling or nothing so how they conclude my transmission don't make sense. On top of that I was talked to very badly like I mentioned before. I will like for my vehicle to be repaired because they did something.

  Business response

  06/30/2022

  Business Response /* (1000, 5, 2022/06/08) */ ON APRIL 22, 2022M CUSTOMER ARRIVED AT DEALERSHIP JUST BEFORE CLOSING IN A PANIC BECAUSE HER ENGINE LIGHT HAD COME ON . WE HAD THE TECHNICIAN ON DUTY STOP, AND SCAN WITH A COMPUTER, FOUND THAT VEHICLE WAS RUNNING LEAN, UPON FURTHER CHECKING FOUND THE AN EMMISSION TUBE LOCATED ON THE TOP OF THE ENGINE WAS CRACKED. ON APRIL 25TH, THE PART FOR THE VEHICLE WAS ORDERED AND CUSTOMER CALLED, CUSTOMER CAME IN ON MAY 5TH, TO INSTALL THE EMMISSION HOSE, AND TO CLEAR THE CODES THAT CAUSED THE ENGINE LIGHT TO BE ON. THE REPAIR WAS COMPLETED AT 10:20 AM, CUSTOMER PICKED UP AFTER 5:30. THE CUSTOMER LEFT AND ABOUT 20 MIN. LATER CALLED AND STATED THAT HER TRANSMISSION HAD STARTED TO ACT UP AND THAT WE NEEDED TO COME AND GET HER VEHICLE. THE MANAGER THAT ANSWERED THE CALL EXPLAINED THAT WE DID NOT HAVE A TOWING SERVICE AND BESIDES THAT ALL TECHNICIANS HAD ALREADY LEFT FOR THE DAY, BUT WE WOULD HAVE THE SENIOR TECH LOOK AT IT THE FOLLOWING MORNING. WHEN THE SENSIOR TECH TEST DROVE HE NOTICED THAT TRANSMISSION WAS SHIFTING VERIY ERRATTIC, NO CODES WERE IN THE SYSTEM FOR INTERNAL TRANSMISSION FAILURE, WE EXPLAINED TO THE CUSTOMER THAT INSTALLING THE EMMISSION HOSE WOULD NOT HAVE CAUSE ANY DAMAGE TO THE TRANSMISSION, THE CUSTOMER WANTED THIS DEALERSHIP TO FIX OR REPLACE THE TRANSMISSION FREE OF CHARGE BECAUSE WE WERE THE LAST ONES TO WORK ON VEHICLE. WE DECLINED ANY RESPONSIBILITY FOR THE TRANSMISSION FAILURE, AND EXPLAINED TO CUSTOMER THAT THERE WAS NO WAY THAT INSTALLING THIS TUBE WOULD CAUSE A TRANSMISSION FAILURE, IT WAS UNFORTUNATE BUT SOMETHING JUST CAME APART INSIDE OF THE TRANSMISSION WHICH COULD HAVE HAPPENED ANYTIME, IT JUST SO HAPPENED THAT WE WERE THE LAST ONES TO TOUCH THE VEHICLE, WHICH DOES NOT MAKE IT OUR RESPONSIBILITY. WE EVEN TRIED TO GET THE CUSTOMER SOME ASSISTANCE THROUGH FORD MOTOR COMPANY, BUT IT WAS DENIED, WE TRIED TO TRADE THE CUSTOMER OUT OF THE VEHICLE, SHE DECLINED. THE LAST THING THAT I HEARD FROM THE CUSTOMER WAS A FAMILY MEMBER WAS TRYING TO GET HER TO SUE THE COMPANY. attached is a picture and location of the hose that was installed and its location Consumer Response /* (3000, 7, 2022/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, how would I know it was the transmission. It was them who said it was the transmission. How they said things happened is completely false. The lies, I just can't. The behind the scenes , no one can compete with a big business. It's always their word against the small people as myself. No one seem to give a care and why would I trade in a car when they still wanted me to give up 1, or 2 ********* This is not what was discussed and I'm furious as to the lies that are being told. Yes the service manager was rude and told me many lies. No one expected a free service, but when the bill turned from one price to having to replace a whole ***** transmission. What do you expect. They could have met me half way. This is unacceptable and I'm still without a car. So I guess everyone should know how the little people are treated and no one has our back

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