Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 3rd, my husband and I purchased a 2014 Dodge RAM truck from Albemarle Chrysler Dodge Jeep Ram Dealership. Despite assurances that a check engine light issue had been resolved, the light reappeared shortly after purchase. When the issue persisted, my husband returned the vehicle to the dealership, where they claimed to have repaired a knock sensor. Days later, the truck overheated and became undrivable. Albemarle CDJR initially refused to assist, prompting us to place a stop payment on the $13,592.15 check. They then agreed to honor the warranty, but we had to tow the vehicle to their dealership at our expense. After repairs, the check engine light remained on. Weeks later, the truck broke down multiple times. Seeking a second opinion, Woodies Auto Mechanic found that Albemarle CDJR had improperly used sealant instead of fixing the issue with a $100 part, damaging the engine beyond repair. ******* advised us to pursue warranty coverage for either an engine replacement or a new vehicle. When we raised these concerns, Albemarle's representative suggested we trade in the truck for another purchase. General Manager *** ***** eventually arranged to tow the truck backagain at our expenseand promised repairs. ****** in obtaining a rental truck added to our losses, and their diagnosis claimed no issues were found. Repeated attempts to contact the sales and service departments were ignored. Service Manager **** admitted an intermittent issue but ceased communication. On April 4, 2025, *** stated they stopped repairs due to another mechanics inspection. I explained that **Woodies Auto Mechanic had only performed diagnostics, and I emphasized the urgency of resolving the situation, as it is severely impacting my us. I also requested a refund if they cannot honor the warranty. Despite promises to follow up, I have not heard back from ***.

  Business Response

  Date: 04/09/2025

  Thanks for giving our Business an opportunity to clarify and provide a possible solution to Mrs. ********* issue.  We hate that Mrs. ******* is experiencing issues with her truck that was purchased from our Dealership.  We sell a variety of Pick Up trucks, ranging from $5,000 to close to $100,000. Mrs. ******* purchased a Pick Up truck that was a older model and with higher than average miles.  At the time of purchase we offer extended service contract coverage at a reasonable charge, because vehicles like the one that Mrs. ******* purchased DO NOT come with a warranty due to age and mileage.  Brand New Pick Up trucks come with a warranty. Slightly pre-owned trucks may come with a limited used vehicle warranty or CERTIFICATION, which is an extension of that new vehicle warranty.  Older vehicles and trucks, an extended service contract can be purchased.  We offer this product and others at the time of sale. We did so for Mrs. ********  These products were refused by Mrs. ******** However, even after there was not an extended service contract purchased for this Pick Up truck we still addressed her initial concerns and put Mrs. ********* truck back on the road at no charge to her.  We believe based on our technicians' diagnostic that Mrs. ********* truck was worked on by an independent mechanic shop that lacks the specialized training and certification to work on trucks like this one, thus potentially causing more issues to Mrs. ********* truck.  Whether this is the case or not, I would love the opportunity to connect with Mrs. ******* and offer further assistance with these issues. 

  Thanks,

  ***** ******

  GM

  Albemarle CDJR

  ************

  Customer Answer

  Date: 04/09/2025

   
  I am rejecting this response because:Your dealership sold us a vehicle with a 90-day warranty. As I have previously mentioned, the vehicle exhibited issues on the very day we purchased it. Your ******** shop is the only facility that has worked on the vehicle, yet both times it has continued to have problems. On two occasions, the vehicle has shut off in the middle of the road, putting our lives in serious danger.
  Due to our lack of trust in your ********s work, we sought a second diagnostic opinion from a trusted certified ********. This ******** informed us that when your team attempted to fix the knock sensor, rather than replacing the required $100 part, they applied sealant as a temporary fix. This negligence has now led to deeper engine problems. The second ******** did not perform any work on the vehicle, as they understood it was under the 90-day warranty with your dealership. We sought this second opinion solely because of the risk posed by your ********s negligence, as the vehicle shutting off in heavy traffic jeopardized our safety.
  Each time the vehicle experienced ********al issues, we had it towed back to your dealership at our own expense. Yet, every time it was returned to us,the check engine light remained on. Currently, the vehicle has been at your dealership for three weeks, and your ********s are still relying solely on machine diagnostics instead of thoroughly inspecting and disassembling the vehicle to identify the root cause of the problem.
  At this point, it feels as though your company is taking deliberate steps to avoid honoring the 90-day warranty. Due to this poor service, we have suffered financial losses, losing both customers and business.
  We urgently request a resolution to this situation. If the vehicle cannot be fixed and you are unwilling to honor the warranty we request our money back.Please address this matter promptly and inform us of your plan moving forward.
  

  Business Response

  Date: 04/15/2025

  Thanks for the continued dialogue and assistance in attempt to resolve this issue. Per our conversation, an extended warranty was not purchased for this pick up truck.  Our dealership has already contributed towards addressing Mrs. ********* initial problems with her truck after the sale, in the sum of over $2,000.  Again, even though an extended warranty was not part of the purchase, specifically an extended warranty that would cover these issues, with the truck having that many miles. We still worked on it, free of charge. All in effort to do the right thing by our client, Mrs. ************** This does not imply a warranty forever on this truck.  We offer a variety of pick up trucks. This pick up truck has now over ******* miles and it was priced aggressively for that reason.  A higher investment on a newer pick up may provide a warranty or less likely for the truck to have issues.  Newer truck more money, but potentially less issues, or if issues arise there's a warranty to cover that.  I will connect with our client again and offer alternative solution. 

   

  Thanks,

  ***** ******

  Albemarle CDJR

  ************

  Customer Answer

  Date: 04/18/2025

   
  I am rejecting this response because:When my husband and I purchased the vehicle, your salesperson ***** informed us that it came with a 90-day warranty. We fully understood that we were purchasing an older vehicle and did not expect it to be in perfect condition. However, the vehicle has spent more time in your service shop than in our possession. It broke down on the very day we purchased it, and we have been disputing this issue with your dealership since November.
  We are not asking for an indefinite warranty; we are simply requesting that you honor the 90-day warranty and provide us with a vehicle that runs properly. The situation became so frustrating that we had to place a stop payment on the check we issued, as the vehicle broke down before the payment had even cleared.
  This truck is essential for our small family business, and its repeated mechanical issues have caused us significant hardship. We have lost customers,missed job opportunities, and been forced to deal with countless inconveniences because the truck you sold us is clearly a lemon.
  While I am reluctant to continue disputing this issue, I want it on record that my research into both of your dealership locations indicates we are not the only customers who have experienced similar issues. Instead of supporting our goal to purchase a second truck, this experience has forced us to halt business operations to address these ongoing problems.
  We hope your team will take responsibility for these issues and provide a resolution that meets the warranty obligations.
  
  

  Business Response

  Date: 04/25/2025

  Thanks for the opportunity to assist in resolving our clients issues. Our dealership has performed additional goodwill work to get Mrs. ********* truck back on the road.  We believe we have done what is considered more than fair in taking care of our client (Mrs. *************** If I can be of any further assistance please reach out to me directly.

   

  Thanks,

  ***** ******

  Albemarle CDJR

  ************

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in on 2/20/2025 to discuss financing options with the manager, after a couple hours of not reaching an agreement I was told he ran my credit 3 times and this bank was wanting to work so he said let me see something and came back with a different offer from that bank. We still could not reach an agreement and I left, when I woke up the next morning I learned that I was lied to and I had 9 hard inquiries that they did after lying to me and telling me they only ran it 3 times. This is despicable to do to a potential customer knowing they can not try and get financing anywhere else due to them adding so many to my credit.

  Business Response

  Date: 02/26/2025

  We apologize for the misunderstanding between Mr. ********* and our Dealership.  Due to our policy, we cannot address any client's credit concerns in this forum. We do our best to provide an option of financing for our clients with their permission.  It appears that we did just that here. I ask Mr. ********* to reach out to me directly so that I can assist further.

   

  Thanks,

  ***** ******

  ************

• Initial Complaint

  Date:01/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from dealer 9/14/24 in the following weeks I was contacted by multiple workers asking for the info that was turned in on 9/14/24. On October 28th I was informed the contract that was previously signed was expired and would need to sign another one which they brought to my home around 8 pm that night, also they needed me to prove I paid a down payment with receipts because according to them I didnt pay, I provided the receipts. On 11/1/24 I received a call from the manager ***** with threats of the police stating I had not cooperated and I had stolen his car, and that the application I had had the wrong social on it, I told ***** I would bring him a check and I didnt want to deal with the bank who they financed me with because it had been over a month and I still wasnt financed, I brought him the check around 5 pm which we signed and did paperwork, I requested my contracts and I never received them, I also have two car loans on one car because of this ********************* my car has yet to be registered to the *** and *** requested to receive my contracts, my registration, and title from this dealership and have been ignored, I paid for a tag transfer and now my tags are dead and Im stuck with an unregistered car due to their negligence. Ive reached out and have been ignored.

  Business Response

  Date: 01/29/2025

  Thanks for giving us the opportunity to address *** ********* concerns.  We are in the process of verifying the loan processing from our *************** involved.  If we in fact were double funded by the lender we will immediately resend the funds. Our title expert is processing all title work so that Ms. ******* has proper registration of her vehicle.  Please connect with me directly for update.  My contact information is below.

  Thanks,

  ***** ******

  ************

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was working at the Chrysler dodge jeep ram dealer ship in Albemarle ************** and I was supposed to be making 18 dollars an hour and my last check there before I quit and got a new job was 28 hours and I done the math I only got paid $5.50 an hour but I was suppose to making $18 an hour plus the jobs I done on a vehicle and I didnt get that I was wondering if yall could help me get the rest of my money back that I was suppose to making

  Business Response

  Date: 01/15/2025

  Thanks for allowing us the opportunity to address Mr. ********* concerns.  Mr. ******* was a LINE TECH at our Dealership.  This is important to note because our LINE TECHS are paid on the work that they complete.  The more vehicles they perform work on and finish, the more income they generate. We follow the state guidelines when it comes to production employees.  I believe the misunderstanding here, is that Mr. ******* was just assuming he would be paid for the hours at work not work completed.  I would like the opportunity to review Mr. ********* pay plan he signed with our company.  If there's anything we need to address or a mistake made on our part we will corrected immediately. 

  I can be reached at the number below. 

   

  Thanks,

  ***** ******

  Albemarle CDJR

  ************

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father and I purchased a 2024 *** 3500 from this dealership, and it has been the worst experience ever. ***** (the owner) told me before I drove all the way from *********************** that there would be no down payment, and my father would be my cosigner. I arrived at the dealership and waited 3 hours to get an answer on a deal. The deal turned out to only be able to be in my father's name and we ended up making a down payment. We were totally misled. My dad was not with me at the time, and they let me drive the truck home with no signatures, but they did bring the ppwk to our home the next day for him to sign. I kept calling about getting the truck titled in SC and to get copies of my dad's signed documents and they would never provide him the signed deal. The truck was purchased on 11/16/24 and we did not receive the ppwk until 12/13/24 and at that time I was told that the vehicle could not be registered until we paid the property taxes in SC. No one ever told me that and I even spoke to the rude title clerk, and she didn't tell me this either. I told them that the truck would be for commercial use and called almost every day for 3 weeks trying to get it titled correctly. They totally neglected me and now my temp tag has expired, and they will not give me a replacement tag due to their negligence. My truck broke down on 11/13/24 and is now in the shop here in ** due to a bad transmission. My truck has less than 20 miles on it when I pulled it off the lot and now, I can't drive it. I'm missing money and this company **** me a brand-new truck. They keep throwing up its covered under warranty but that is beside the point. My whole family has been inconvenienced, and I had to drive all the way to NC for a loaner car as they refused to bring me one. I am reporting this dealership to my local news and NC local news and this is highly unacceptable. I was sold a lemon, and I want a new vehicle. The owner of this company refuses to call me so I will go beyond him.

  Business Response

  Date: 12/16/2024

  We apologize that this deal and overall experience did not meet Ms. ****** A's expectations. It is unfortunate that a brand new pick up truck is having mechanical issues.  We will take the proper steps to make this right.  

  Ms, ****** can reach me here directly:

  Thanks,

  ***** ******

  Albemarle CDJR

  ************

  Customer Answer

  Date: 12/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a car from the dealer ship 5 months ago the car broke down the same day I got the car and the dealer ship just keep lying to me about the car

  Business Response

  Date: 09/27/2024

  We are sorry that your car broke down after your purchase.  We have been working on getting you and your family back in your car.  Meanwhile, we have provided you a brand new source of transportation.  Our goal is to get you back in your car ASAP.  Please reach out to our Service Manager for updated details.  

  Thank you.

  Albemarle CDJR

   

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2024 I purchased a 2020 Wrangler from this location. As soon as the sale was done there was no communication about issues I was having. Ultimately I decided to cancel an extended warranty that I was pressured into during the sale. I tried to repeatedly contact via phone, text, and email, my sales person, the finance manager, and the general manager and received no response. I was finally able to get ahold of a different finance manager who told me that the contract was going to be cancelled on my behalf. I followed up with the warranty company and they still have no notice of cancellation from the dealer. All requests were made prior to the end of May. It appears as if there is no concern about keeping consumers separated from thousands of dollars.

  Business Response

  Date: 07/31/2024

  ***, 

  Thanks for notifying us about your issue.  Please come by and sign a cancellation form.  We will process this cancellation immediately.

  Thank you.

  ***********************

  ************

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely horrendous experience.. my car has been sitting in their service department for 2 months my car was brought there to replace my key fob as I accidentally washed, and ruined it. They quoted me around $350 to program a new fob and told me it would be the dont the next day. There ended up being a gps tracker that needed to be removed to do so.. so I jumped through hoops contacting the dealer we bought it from to give consent to remove it as they did not install it for us. Dodge in Albemarle removed it and in the process destroyed the whole computer in my car everyday for 2 months they said the car would be done tomorrow the service manager, ****** is extremely rude. When I went to the dealership unannounced, **************************************************** the shop. I found my car still sitting in the parking lot untouched and he told me the tech guy working on my car had to leave because his brother is dying then asked me if Id like him to call the tech and tell him I said sorry about your brother, but you need to finish my car now absolutely disgraceful ******* The car was there for 2 months and counting. I spoke to a lawyer today. If I do not hear from the owner of this dealership about how they are going to fix this I am going to file a claim with a lawyer. They want to charge me over 1450 for parts, when I went in for a key fob and they damaged the car. I do not feel i am obligated to pay for their mistake a loner car would help as well for the last two months Ive had to depend on others to get my children to doctors.

  Business Response

  Date: 07/26/2024

  ******* - 

  We apologize for the inconvenience this issue has caused you.  Please reach out to me directly so that we may resolve it. 

   

  Thanks,

  ***********************

  Albemarle CDJR

  ************

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Traded our silverado 1500 for a 2025 Ram 1500 on May 31st 2024. The finance officer was extremely rude and disrespectful. He has been fired so I'm happy with that. It is now the 19th of June. It has been 20 days and my trade in has STILL not been paid off yet I was told it was Paid off on the 3rd of June by ****** the finance officer. My loan company is now calling because the payment is 6 days late. We have NEVER been late on our payment. And 20 days is way more than enough time to have had my trade paid off in full. I am very very unhappy about this situation. Still don't even have my new registration for the new truck and am not confident they've even processed that paper work. This has been the worst car buying experience I have ever had the misfortune of dealing with. I had a few other issues along with this most pressing matter.

  Business Response

  Date: 06/20/2024

  Dear *****************, 

  Thanks for taking my call.  We apologize for the inconvenience this may have caused you.  We are sending payment for anything due for now. The rest of the payment will follow shortly. I sent you proof of check that is mailed out today.   Please connect with me directly if you have any other issues.  

  Thank you.

  ***********************

  Albemarle CDJR

  ************

  Customer Answer

  Date: 06/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Would highly recommend you go anywhere other than Chrysler jeep or **** of albermale. I went into the dealership with a credit score of 730+ and got denied a brand new vehicle got charged 20% interest also on a 3 and a half year old vehicle thats been in a minor accident but been fixed, vehicle also had ****** plus miles on it when we where rushed into the vehicle and the deal. I got pushed and felt very rushed into signing paperwork and have a car payment of over a ***** dollars and I only make ***** a month. Theres no way that I got approved because I dont make more than 15% more of the cars value. May I also add the vehicle is only worth $25,500 not 30 or even 42+thousand dollars. The owner ****** wants to push us into a new vehicle but also tax on the other vehicle and try to hide it somewhere in the payment of the other vehicle, which obviously we arent falling for. I would highly recommend you shop anywhere else but here the are scamming and overcharging their customers, buying a car especially your first car is supposed to be exciting and fun not a headache. I would highly recommend you stay or go anywhere else it would definitely be worth the couple extra dollars in gas money to go to another dealership. Especially when the Chrysler of albermale and **** just want to be pushy and rush their customers into deals and not help you get out of a s***** situation. The owner and his staff of both dealerships have been very unhelpful. Save yourself time and headache and do not do any deals with either one of these dealerships. Im a very unsatisfied and very frustrated customer that got rushed and pressured into a deal especially since it was later in the evening.Albemarle Chrysler Dodge Jeep Ram. @Albemarle **** dealership. IM trying to warn **** before you get screwed like me and my fianc did. Please do your research and take time do not let these dealerships force you into a deal. Hopefully something will be done about this but knowing how the owner and his staff operate I highly doubt the company and owner will help me unwind and get out of this very bad deal and situation. Ok

  Business Response

  Date: 05/03/2024

  Thanks for allowing me to address your concerns.  I hate that the purchase that you were so excited about has now turned sour. You waited sometime for this transaction to be approved and I was told you and your wife were really happy with the deal that day.  After I was told that you were not satisfied with the deal, vehicle and financing arrangement, I contacted you directly by phone.  We met and  I offered you to trade your vehicle at a no loss at all for anything on either lot.  You **************** agreed to think on it and I haven't heard from you since. Please provide  some direction on what, other than an unwind on a completed transaction, might be the solution to your complaint.  Please understand I cannot address any credit status in this forum. We put our very best effort on your behalf to offer the best financing to our clients based on their credit. 

  Thanks,

  ***********************

  Albemarle CDJR

  ************