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Business Profile

Fence Contractors

Harrison Fence, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

This profile includes complaints for Harrison Fence, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Harrison Fence, Inc. has 2 locations, listed below.

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    • Harrison Fence, Inc.

      1680 E Williams St Apex, NC 27539-7703

    • Harrison Fence, Inc.

      PO Box 828 Apex, NC 27502-0828

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/19/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Harrison Fence installed a fence in our yard 07/24/21. We provided a professional survey (attached), and identified the survey pins, per contract requirement. Per the Harrison contract terms and conditions (attached), a change order is required releasing Harrison from liability for improper placement when survey pins are not available. There was no change order required for our fence because the pins were identified and readily visible, as can be seen in the attached photos. On 09/28/22 our yard was surveyed again as part of a home sale and the fence was found to be encroaching on our neighbor's yard by 1.2 ft (HOLCOMBE survey, encroachment image). We contacted Harrison to address the issue numerous times, sending the original and new surveys. They originally discussed moving the fence but then stopped communicating with us completely at which time we had to pay another contractor $2500 to move the fence as part of our home sale (ING estimate). We filed a dispute with our credit card to seek recovery of costs in order to pay for the repair. Harrison advised they were working with us to to move the fence line, which is factually wrong (DiscoverDispute). We are requesting reimbursement of the cost to move the fence ($2500).

    Harrison Fence, Inc. is NOT a BBB Accredited Business.

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