![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforHarrison Fence, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/19/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Harrison Fence installed a fence in our yard 07/24/21. We provided a professional survey (attached), and identified the survey pins, per contract requirement. Per the Harrison contract terms and conditions (attached), a change order is required releasing Harrison from liability for improper placement when survey pins are not available. There was no change order required for our fence because the pins were identified and readily visible, as can be seen in the attached photos. On 09/28/22 our yard was surveyed again as part of a home sale and the fence was found to be encroaching on our neighbor's yard by 1.2 ft (HOLCOMBE survey, encroachment image). We contacted Harrison to address the issue numerous times, sending the original and new surveys. They originally discussed moving the fence but then stopped communicating with us completely at which time we had to pay another contractor $2500 to move the fence as part of our home sale (ING estimate). We filed a dispute with our credit card to seek recovery of costs in order to pay for the repair. Harrison advised they were working with us to to move the fence line, which is factually wrong (DiscoverDispute). We are requesting reimbursement of the cost to move the fence ($2500).Initial Complaint
09/02/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Harrison Fence installed over 300 ft of privacy fence at our home last year. 4 of the posts were installed thru blacktop, which we were assured would not be a problem. Consequently, several months ago, that portion of the fence started falling over. A Rep (*****) ckd it out & told us it would be fixed in 10 days to 2 wks. That was 3 mos ago & they won't respond to this issue. We paid them over $8,000 & can't believe they won't fix this installation problem. Rep said it was not a problem & would be fixed. The company does not answer phone calls, but msg has to be left, & they won't reply. .
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.