At-a-glance
Overview
Products & Services
Business Details
- Location of This Business
- 3469 Apex Peakway, Apex, NC 27502-5757
- BBB File Opened:
- 3/27/2006
- Years in Business:
- 23
- Business Started:
- 6/21/2001
- Business Incorporated:
- 6/21/2001
- Accredited Since:
- 6/29/2017
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 31596 for this business, issued by North Carolina State Board of Examiners of Plumbing, Heating & Fire Sprinkler Contractors
These agencies may include:
North Carolina State Board of Examiners of Plumbing, Heating & Fire Sprinkler Contractors
1109 Dresser Ct
Raleigh NC 27609
- Type of Entity:
- Corporation
- Alternate Business Name
- Custom 72 Degrees, Inc.
- Business Management
- Mr. Randy M. Sampson, President
- Contact Information
Principal
- Mr. Randy M. Sampson, President
Customer Contact
- Mr. Randy M. Sampson, President
- Additional Contact Information
Fax Numbers
- (888) 851-5001Primary Fax
Phone Numbers
- (919) 777-9777Other Phone
- (910) 944-9777Other Phone
- (888) 851-5001
Customer Complaints
3 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
6 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Glenn T
06/11/2024
![](https://m.bbb.org/prod/ProfileImages/2024/0bc5493a-41fc-479a-99ff-1d6e7a848295.jpg?tx=w_46)
72 Degrees Heating & Air Conditioning Response
06/18/2024
Dear ***************,
Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you have experienced. We understand how frustrating this situation must have been for you, and we are committed to addressing and resolving it promptly.
In response to your feedback, we would like to provide some clarity on the timeline of events:
March 2024: You left a message requesting to schedule a tune-up.
May 3, 2024: It appears that your account was set to auto-renew your yearly agreement, which led to the charge in question.
May 6, 2024: You called requesting a refund, and the *** noted your request.
May 14, 2024: You called again, and another *** took note of your request and provided the information to the Office Manager.
June 4, 2024: a *** spoke with you regarding the refund.
June 6, 2024: The Office Manager processed the refund and emailed you a receipt.
We regret any delay in communication and resolution of your issue. Our intention is always to provide prompt and effective service to our valued customers.
If there are any outstanding issues or if you have not received the refund, please contact us directly at ************, and we will ensure that it is addressed immediately. We also encourage you to check your spam/junk email folder in case the receipt email was filtered there.
Your satisfaction is our priority, and we are taking steps to improve our processes to prevent similar issues in the future.
Thank you for your understanding and patience.
Best regards,
*********************************
Customer Service
72 Degrees Heating & Air
************
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