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Business Profile

Siding Contractors

HomeShield Vinyl Siding & Windows, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Siding Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vinyl siding is wrinkling up on the side of my house and the house is only 7 years old. I tried to call but no-one seems to b there, and the voicemail is full.

    Business Response

    Date: 09/11/2023

    Our company, Homeshield was the siding installer in all of Alston Ridge.  Even before the nieghborhood was complete, there were multiple homes that had siding affected in this exact same way.  The "wrinkling" is actually a melting of the vinyl siding due to the reflection and magnification from the low-E windows that were installed in these homes.  This is not due to any manufacturer's defect on faulty installation.  Siding does not "wrinkle" if installed too tightly - it would bow.  I have seen the pics of this siding on this home and it is wrinkled/melted in an arc that is very representative of the sun's pattern in the sky.  

    Siding can also melt  from reflections from a windshield and also any direct heat source such as a grill that is used too close to the home...

    I do not know why it has suddenly happened now.  Perhaps there is a window on a neighbor's home or this home that used to be blocked by a tree or other structure and now is not.  Perhaps there was a larger tree that blocked the actual sun somewhat that is no longer there.  

    We were contracted by Pulte Homes to install the siding on these homes.  We had no say in what siding was installed.  We do not manufacture or sell siding.  We only purchase the siding from local distributors based on national contracts with the builder that we are working for.

    Our labor only warranty on the siding is the same as the builder - one year.  I do not know exactly what the warranty on the actual siding is from the manufacturer, but again, this does not appear to be a manufacturer issue.  

    The siding in this neighborhood is from Alside - ******* branch.

    Thank you,

    ***************************

    Homeshield

    Customer Answer

    Date: 09/14/2023

     
    Complaint: 20541416

    I am rejecting this response because: Noone came out to see the wrinkling. There is wrinkling on a side where there is not a window at al.   In addition, I have asked for proof such as a contract or vendor bill from them so that I can submit my complaint to the company that manufactured the siding.  I've been waiting now for almost a week and have not received the information. I cannot proceed with my complaint without proof that they actually installed the siding. Thank you.

    Sincerely,

    ***************************

HomeShield Vinyl Siding & Windows, Inc. is NOT a BBB Accredited Business.

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