Business ProfileforJB's Heating & Cooling Inc.

In June, my hvac system stopped working properly. **'s came out and determined I had a leak. They refilled the coolant, but the leak was determined to be large because I ran out again a week or so later. They convinced me that it would be cheaper to get a new and better unit than spend money trying to find where the leak was located etc. I said ok and we agreed on a new unit. The new unit was installed in the beginning of July. From the get-go the unit did not work properly. It would not maintain the temperature that the thermostat was set at. They came out several times, but they said unless it was currently happening, they could not determine the cause. They then decided it was my zone board and that it needed to be replaced. I asked about cost because I was not convinced it was the issue. I was verbally quoted 150. They also did not tell me they were going to start charging me for labor when they were paid the initial quote for a brand new fully functioning unit. The zone board did not fix the issue. They refused to contact ***** because they did not think anything was wrong. I paid a lot of money for a unit that doesn't really work. They finally decided they would contact the company in September, but as the outside temp cooled, my unit wasn't presenting with the same issues. They then sent me a bill for ****** with ****** being the cost of the zone board. I tried to contact the company regarding this. I was supposed to get a call back one time and did not and the other time I wanted to speak the sales guy because he is a reasonable person to talk to, but the owner answered and was rude and unkind and would not let me speak to him. I paid over ****** dollars for a new working unit and they did not provide it. I am sure I will have to have some other company try to fix it when temperatures rise this summer. I also had to pay someone to come out and fix the heating portion and they told me that it was not hooked up correctly. I was lied to about the cost of the part and it did not fix it.