We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Stores

Klaussner Furniture Industries, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Klaussner Furniture Industries, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Klaussner Furniture Industries, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/01/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a sectional from ******** that they make. It came to Big Lots with the back missing on the middle piece. Big Lots said they couldnt do anything but wait to see if it would come but it never did. The couch didnt ship with any booklet or anything so it took me time to find their contact information however it seems even the ones I called are inactive. The automated voice said I called outside of normal business hours multiple times although I hadnt. In my many attempts I cant even get ahold of someone to try to get these sent on while I assume I still have an active warranty.

    • Initial Complaint

      Date:02/22/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sept 2021- ordered sectional couch on Wayfair, for $3184.98. Rec'd delivery info for Nov/Dec '21, following production. Reviewed warranties for purchase & reviewed manufacturer warranty covering fabric, frame, etc for limited time - determined it would meet our needs. Wayfair has many suppliers, our item produced/serviced/warrantied by Klaussner Home Furnishings. Note: have had good experience w/ Wayfair, complaint not meant for them.We were happy when item came in Nov & 1st few months - a year seemed fine & were pleased overall. Around 1 year, my husband felt some cushions "sinking"/not supportive as when rec'd. Further inspection showed weak ("wiggly") piece of wood in back of frame. He showed ******* kept an eye on it. Short time later, he felt a full break there, & another in arm on opposite side. I reviewed warranty & determined frame was covered, & this wasn't "normal wear & tear". Note: biggest kid is 50lbs, adults also of average weight, & no gymnastics/unusual forces being applied to couch.Short time later, felt 3rd break in frame & called warranty #. Spoke w/ *****, she asked me to email to share pictures, etc. She completed steps for replacement/approval by management (2 of 3 ******** *** received confirmation. Last email was July '23. I've emailed since, w/ no response, have called both #'s found, left at least 3 messages on # allowing voicemail, no response. (last call - mid-Feb '24) In the time from July '23 to now, the seat springs in corner near 1st break have become bumpy & hard, rising up from seat, as base of seat frame "bottoms out", as a result of the breaks. In this time, we've also found another break in the 3rd (center) piece - that was not originally approved for replacement. There's now a safety concern for my kids as the item continues to deteriorate as a result of all the breaks. Note: there are also seams ripping in places on fabric, but this isn't basis of complaint.Prefer full refund, we have no confidence in quality of replacement.

    Klaussner Furniture Industries, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.