Complaints

This profile includes complaints for Asheboro Chrysler Dodge Jeep Ram's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Asheboro Chrysler Dodge Jeep Ram

  1709 E Dixie Dr Asheboro, NC 27203-8818

  
• 

  Asheboro Chrysler Dodge Jeep Ram

  PO Box 2066 Asheboro, NC 27204-2066

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I trusted Asheboro Jeep to make my improperly working seat to be fixed. Made an appt for 12/13/24, they diagnosed the problem as needing a new module. They reached out to the company I have my extended warranty with and I was advised that I had a deductible. When the part came in, I took the car back, they fixed it, paid the deductibleseat not fixed. Took it back, computer said again, replace module. They ordered a 2nd module, returned car, they fixed it, but once againwrong! I took the car back on same day, they think its the element. Order a new element, take car back on 1/26/25 and finally weve found the problem that took over a month to discover. What they didnt disclose is they opened a 2nd claim for the same reported *********** was responsible for a 2nd deductible. The service manager wouldnt even admit that any of this seemed wrong. They never reached out to my warranty company to keep the 2nd claim under the 1st one (and ********** said dealerships do that all the time). He said if I wanted to have the 2nd deductible waived, thats on ********** (wrong - that falls on the dealership to offer a grievance waiver). The representative at ********** reported no notes of communication between them and the dealership.

  

  Business Response

  Date: 01/29/2025

  We have reviewed this customers concern, and we would like to arrange to refund the second deductible to the customer, and in return, we would ask that they remove their negative ****** review online.
  

  Please let us know if this is an acceptable exchange.

  Customer Answer

  Date: 01/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. 

  Customer Answer

  Date: 02/19/2025

   I am rejecting this response because:  

  I recently had a claim against the company for the poor business & conduct that I experienced (complaint # ********). It was supposed to be a settled agreement that if I removed the *********** review, the dealership would return my deductible. I have since removed the Yelp review (completed 1/29/25), but the dealership will not return my phone calls, nor have I received the money they promised. I spoke to *****, service manager, on 1/31/2025 stating that he needed my mailing address. I am in the process of returning the review back to **** since this business is not holding their end of the bargain. At this point, they should return both deductibles for the poor customer response that they show.

  
  

  Desired Resolution / Outcome

  Desired Resolution:

  Refund

  
  
  
  

  

  Business Response

  Date: 02/20/2025

  We were unable to reach this customer after numerous attempts to call and verify their mailing address (needed to send the check).

  We have since made contact with the customer and the check is in the mail.  We hope that the customer will remove the negative reviews, per our initial agreement.

  Thank you.

  Customer Answer

  Date: 02/21/2025

  I am rejecting this response because: of false allegations of the multiple attempts to contact me for my mailing address. ***** (service manager) left me a voicemail on 1/30. I called him back the next business day and spoke to him personally. I called 2/14, leaving a message on Mr. ******** voicemail requesting a phone call but he never called me back. I am unable to attach screenshots for phone call attempts. However, it has been 3 weeks and I have held my end of the bargain, I cant say the same about this business. I will continue to wait for my refund and that will determine if I put the Yelp review back up or not!
  

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 22, 2024, my mother brought her 2008 Jeep Wrangler X to the dealership for service due to concerns about abnormal engine performance. On November 25, 2024, the dealership informed her that the engine was knocking, had lost all oil pressure, and required a full replacement. They provided a quote of $10,000 for a used engine and $12,000 for a new engine. Additionally, they charged her $175 for this diagnosis.Given the significant cost, my mother contacted me to discuss the situation. Having driven the vehicle recently, I found the dealerships diagnosis surprising, as I had not experienced any signs of engine knocking or failure. I recommended she seek a second opinion before authorizing such an expensive repair.She then took the Jeep to a local repair shop, where they provided a complimentary diagnosis and discovered the following:1.The engine was not knocking and was in good condition.2.The issue stemmed from a faulty *** (engine control unit), not the engine itself.3.Replacing the engine, as the dealership recommended, would not have resolved the problem.The local shop replaced the *** and completed the repair for under $1,000, including labor. Since then, the Jeep has been functioning reliably, with no further issues.I believe the dealership service department acted unethically in this situation. It appears they either misdiagnosed the issue or took advantage of my mothers limited knowledge of car repairs and her financial means, quoting an unnecessary and exorbitant repair. This behavior is unacceptable, as it reflects either gross incompetence or an attempt to profit dishonestly at her expense.I contacted the dealership to express my concerns about their actions and to seek an explanation. Despite leaving a detailed voicemail outlining the situation and informing them of my intent to file a complaint with the BBB, I have not received any response.

  Customer Answer

  Date: 01/07/2025

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 01/21/2025

  While we are appreciative of the feedback from this customer, after reviewing the situation  with our service department, we stand by our technicians diagnosis.
  

  When contrasting our operation with that of an independent repair facility, is important to remember that we are authorized and trained by the manufacturer  to work exclusively on Jeep products.  In this case, a high-level Jeep Technician made this diagnosis based on years of experience with these products, and in particular, the symptoms that this 17-year-old Jeep presented.

  It is not uncommon for us to be undercut and maligned by independent repair facilities in their ongoing quest to paint franchise dealerships in a bad light.  Though our recommendation was certainly more expensive, it was also more conservative in terms of enhancing the vehicles  longevity, as well as driver safety.

  Customer Answer

  Date: 01/21/2025

  Thank you for your response. I appreciate you taking the time to address my concerns. However, I respectfully disagree with your position and would like to address a few points in your reply.

  1.Technicians Diagnosis:
  While I understand that your technicians are authorized and trained by Jeep, this does not excuse what appears to be either a misdiagnosis or a lack of thorough investigation into the root cause of the issue. Independent repair facilities may not have the same manufacturer authorization, but they correctly identified the actual problem as a faulty ECUa diagnosis that cost nothing and required a repair totaling under $1,000.

  2.Claim of Safety and Longevity:
  Your claim that replacing the engine was a conservative approach is troubling. If the issue had been addressed as you recommended, my mother would have paid $10,000$12,000 for an unnecessary engine replacement. Moreover, this would not have resolved the issue, leaving her with a vehicle that was still unsafe or inoperable. This contradicts the idea that your solution was in the interest of driver safety and vehicle longevity.

  3.Independent Repair Facilities:
  I respectfully disagree with the characterization of independent repair shops as aiming to malign dealerships. In this case, the independent repair facility provided accurate and honest service at a reasonable cost, whereas your dealership attempted to charge tens of thousands of dollars for an incorrect repair. My frustration stems from this experience, not from any preconceived bias against franchise dealerships.
  
  This situation reflects poorly on your dealerships diagnostic process and raises questions about the integrity of the recommendations provided. It is reasonable to expect a manufacturer-trained technician to correctly identify a faulty ECU rather than recommending an unnecessary engine replacement.
  
  I stand by my original complaint and hope that this incident encourages your dealership to reevaluate diagnostic practices and ensure that your customers are treated with honesty and transparency in the future.
  
  Thank you for your time and attention to this matter.
  

• Initial Complaint

  Date:12/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Brand-New Chrysler 2024 Pacifica Touring L from Asheboro Chrysler Dodge Jeep Ram dealership (Vin#*****************). According to the Ad online and interior photos this vehicle had only 7 miles on it. (I had a Chrysler 2021 Pacifica Touring L but it was "totaled" in an accident on October 14th). So, I shopped online to find a replacement Van with the same color and many of the same features I wanted. I called the dealership to inquire if they still had the van and that I was interested in purchasing the van. I had an appointment to purchase the van on Monday, November 18, 2024 (the dealership was kind enough to send someone to pick me up because I did not have any transportation after the accident). After all the paperwork was completed and was given the keys to drive my new van back home to *******, **, the U-connect Screen started acting strange (at first it would not come on as it should have) my salesman could not figure it out either, so he drove it to their service department. A short time later, he drove it back to where I was waiting (I got in the driver's seat turn on the radio (Uconnect) and everything at that moment appeared normal). He said that the system just needed to be updated, and everything should be fine. So, on believe in what had been told me and (my 2021 Pacifica NEVER had any issues) I started home. I keep the van a couple of days because I really thought it was an update issue (, the van only had 7 miles on odometer which to me meant that it had been sitting idle). It seemed things weren't changing as for me able to assess the features or even keep my phone connected in this vehicle. I took the van to a dealership near me (Chrysler Dodge Jeep Ram in ******, ** for service on my NEW VAN (the van at this point had not been in my possession for 10 days). A work order ticket was created for service on this Uconnect system (Ticket #****). They kept my Van for more than a week.

  

  Business Response

  Date: 12/09/2024

  Hello, and thank you for the update on the situation with the new Pacifica.  

  We are certainly disappointed to hear that the issue re-emerged after we were able to fix it via the update.   In these rare circumstances, we like to advise customers on the best and most efficient way of correcting the problem.  The good news is, this customer is already on the right track in terms of working with the dealer that is closest to them geographically,  asking that dealer for regular updates, and holding the manufacturer responsible for the issue and for providing updates on the corrective action(s) required.

  While bank and manufacturer restrictions prevent us from replacing the vehicle with an alternate, we are in fact able to assist this customer with a manufacturer buyback is the problem is not corrected by them in a reasonable amount of time, and in accordance with North Carolina lemon law.  We have attached a link to that law for the customer to reference, and we stand ready to assist in that process should the need arise.

  Thank you again for the information.

  *************************************************************

  Customer Answer

  Date: 12/11/2024

   I am rejecting this response because:
  
  I, ******* ****, reject the Asheboro Dealership respond.  When I first sat on the drivers seat and my salesperson seat on the passengers front seat, he appeared to be surprised that the Uconnect System wasnt working properly (he told me to turn off the van, then restart it but that didnt work. Then he told me to open and shut the door, that didnt work either.  So, then he drove it to the back to their service department and brought it back in about 15 minutes and he said (my salesman) that the UConnect System was updating and they had fixed it and he thought it should be fine (I think that it would take more than 15 minutes to actually analyze a SYSTEM PROBLEM).  So, I trusted the salesperson (after all this is a brand-new van with only 7 miles on the odometer).  So, when I drove the vehicle off the Dealerships lot (Asheboro, **), it seemed to be working properly.  I live in *******,** (about 72 miles away).  A trip that takes about 1hour 45 minutes from the Dealership to my home.  Before, I could get home, the Uconnect screen went black (NOTHING CAN BE DONE WHEN THE SCREEN SHUTS DOWN) then it would come back on randomly (this happen twice during my trip back home, but it seemingly started functioning properly before pulling into my driveway.
  In my original complaint, I did state that I DID GET IN CONTACT WITH THE ASHEBORO DEALERSHIP TO LET THEM KNOW THAT THE PROBLEM STILL EXISTED within the first 5 days of buying this vehicle from them.  I dont feel they really care about this situation (they are celebrating making a sale on a supposedly a New Vehicle).  They are saying by their actions YOURS AND STELLANTIS PROBLEM NOT OURS, were done.
  I have even called Chrysler ************************ about this same issue, BUT NO ONE IS CORRECTING THE PROBLEM OR ADMITTING THAT THIS IS THEIR FAULT! TO SAY THAT YOU ARE EXPEDITING THE PROBLEM BUT HAVING NO END DATE for the REPAIRS IS LUDICROUS!  The dealership in ******, ** has done everything they can do and I was told by my service supervisor that they even were in contact with Chrysler Stellantis engineering team on trying to solve the PROBLEM BUT EVERYTHING HAS FAILED! So now I am STUCK WITH A VEHICLE THAT MAY CONTRIBUTE AN ACCIDENT THAT MAY BE CAUSED BECAUSE OF THE U-CONNECT SYSTEM FAILURE TO FUNCTION PROPERLY.  After my vehicle sat at the dealership (Garner, **) without any service or correction of the problem I received a text message from my service supervisor on, FRIDAY, November 29th stating that they cant even release an order for the radio (Uconnect) until 12/22/2024.  So, there was NO NEED FOR MY VEHICLE TO SIT ON THE DEALERSHIPS LOT WITHOUT SERVICE! I CALLED MY SUPERVISOR AND TOLD HIM I WOULD PICK MY VAN UP ON MONDAY, December 2, 2024(which was speckled with bird dropping because it had been put outside since there was nothing else for them to do until the part and whatever information they needed to install the part or procedure).
  AS OF 12/10/2024, NOW THE BACK-UP CAMERA HAS STARTED FREEZING PICTURES (NOT SHOWN REAL TIME IMAGES).  FURTHERMORE, THE FREEZING IMAGE IS STILL ON AFTER THE VEHICLE IS TURNED OFF.
  I WANT TO KNOW SINCE THEY HAVE A CASE CLAIM NUMBER AND VIN NUMBER AND THIS CASE SUPPOSED TO BE EXPEDITED, WHY ARENT THEY SENDING NEW PART FOR MY NEW VAN NOW!
  NEXT WEDNESDAY IT WILL BE ONE MONTH SINCE I PURCHASED THIS VEHICLE WHICH HAS HAD THIS PROBLEM FROM DAY ONE!!!!! AND IN 16 DAY FROM DECEMBER 18TH, MY FIRST PAYMENT IS DUE ON A NEW 2024 CHYRSLER PACIFICA TOURING L THAT DONT WORK PROPERLY.
  SOMETHING IS TRULY WRONG WITH THIS VEHICLE!
  

  

  Business Response

  Date: 12/12/2024

  We are deeply sorry to hear of this customer's negative experience with the failed component in the vehicle, as well as their negative experience at the servicing dealership, which is not part of our company.

  Unfortunately, we are not able to replace or repurchase vehicles simply because a part has failed that is covered under warranty.  It is disappointing that the replacement parts are delayed in their arrival at the servicing dealership, but the good news is the customer will get a replacement part installed at no cost once it arrives.  

  Thanks again to all involved for assisting with this matter.

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2016 ***** colorado from this dealership on September 17 2024 2 weeks later the stablizer and power steering codes started which locks up the steering wheel and have to turn it off to reset codes. Happens when you are going down the highway. Made numerous attempts to contact dealership and left my phone number numerous times for them to contact me back. I even talked with their service department and was told she would call back with a solution but that hasn't happened either. I still have to get the vehicle to their dealership in order not to have a $200 fee charged to tell me what's wrong with the truck?

  

  Business Response

  Date: 10/18/2024

  We are sorry for the inconvenience to Mr. ******* and we appreciate him brining this issue to our owner's attention.  While we are unable to pay for any repairs to the vehicle, we are willing to ****************** request to reimburse him $200 for the diagnostic fee at the ********* dealership.  If our offer is accepted, it would be in full and final settlement of any disputes with our company.   Please let us know if our offer is acceptable.

   

  Thank you.

• Initial Complaint

  Date:09/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Using the dealership website I found an interesting vehicle for sale. I traveled from my home to the dealership ( approximately 70 miles) in an attempt to possibly purchase the vehicle again based on what their website reflected as the price. When I arrived the sales person showed me the window sticker which was more than 2300$ higher than their website promised. I asked why this would have happened and the salesman said they had no control as the website was controlled by a third party. From my point of view this whole process seemed like a bait and switch. A reputable dealership should never take this approach.

  

  Business Response

  Date: 09/03/2024

  We regret that the customer experienced this issue.   We believe that the information the sales representative shared with this customer may have been inaccurate, and we are addressing that internally with them.  It is our policy that a price featured on the internet must be honored, and it is important to us that our customers are aware of this.  We intend to honor the advertised price for this and any customer, and if the vehicle of interest is still available, we would like to extend an invitation for this customer to return so that that can receive fair and accurate pricing information.

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Updated. 12/12/2022 here’s proof. Accident In January and we purchased in February. Not once have you’ve mentioned it was involved in an accident. No matter how severe. Nothing was told. Still sold to us as a new car for 56k My name is ******* ******. I had my name changed from ******. Realize that I didn’t change it up here. We spoked over the phone when y’all threatened me with a trespassing charge. So I have the correct dealership and I will not remove it. Cause everyone needs to know what y’all doing. As an owner you should upheld the core values instead of lying and taking people money. Selling people cars with accidents on the title that drops the value by a lot and refuse to do anything about it. I file a dealer complaint with dodge and Chrysler capital. Also the *** Sold me a car with an accident and refused to do anything about it. Admitting that majority of the cars on the lot has accidents and won’t tell anyone about them and the. Refusing to rectify the issue. The general manager and owner are rude and don’t have a problem with getting you trespass from the premises if you press the issue. Don’t buy from them if you do ask for carfax. My car was brand new first owner and they sold it to me for 56k with an accident like nothing happened. Took the money and ran. Then proceed to said it was fixed which it wasn’t. Be careful people have no morals nor values. It’s all about a dollar with them and they scammed me

  

  Business Response

  Date: 12/16/2022

  The customer in question purchased a vehicle from Asheboro Chrysler Dodge Jeep RAM roughly 10 months ago, and we have not been made aware of any concerns until now. 

  The vehicle in question experienced minor (see Carfax designation as "MINOR") damage during transportation from the factory.  This is referred to as transportation damage.  While transportation damage is not uncommon in our industry, it most certainly does not impact the majority of vehicles.  In fact, it is a very small minority of vehicles that are affected by cosmetic damage during transit.   In this case, the damage was repaired, and the customer took delivery without issue.  At some point during the customer's 10-month ownership experience, the vehicle experienced another unrelated instance of minor damage while in the customer's possession, as seen in the customer's photo.  This incident was completely independent of any previous issue with the vehicle, a fact verified by a body shop that is independent of our dealership.  

  Pertinent facts in this case include, but are not limited to the following:

  -Minor transportation damage to this vehicle was discovered and professionally repaired prior to sale.  

  -The customer evaluated the vehicle prior to purchase, and had no concerns.

  -A dealership is not required to provide a vehicle history report for a new (previously untitled) vehicle, though a customer is free to ask for one as part of their due diligence.  This customer never requested a history report for this vehicle.

  -The customer's claim that "the majority of the cars on the lot has accidents" is demonstrably false, and would almost be comical if it were not libelous.  

   

  After researching this matter in its entirety, and based upon years of automotive experience, the relevant facts, and the customer's own words, we have reached the following conclusion:

  The dealership operated ethically, within the strict confines of the law, and with no intentional intent to conceal any relevant facts from the customer.   The customer subsequently caused additional damage to their vehicle, and is attempting to extract some type of monetary gain from our dealership.   Furthermore, this customer is a member of the ****** ****** ***** ******, and used that position to attempt to coerce and even threaten our operations by warning us that he would return to our property, despite our requests asking him not to do so, as his comments caused us to fear for our employees safety.

  Our decision is that no further action is required by the dealership, and none will be forthcoming.   In addition, we are requesting a formal apology from this customer for their false public comments that are damaging to our reputation, as well as a written commitment from the customer that they will honor our request that they not return to our property.

   

   

  Customer Answer

  Date: 12/16/2022

   I am rejecting this statement. I’ve contacted my sales rep about this. Still have the messages. You are solely responsible for letting someone know about an accident. Cause that Demi she’s the value of the car greatly. This is t the only issue that happened at your dealership. Plenty of complaints and reviews has been filed against them. I done no such thing as look over the car. I got there Saturday morning after a long drive. It’s a brand new car so would look over it nor check the CARFAX on it. Y’all scammed me out of a honest deal. Then try to lie and cover up like I was wrong. So by knowing it was an issue with the vehicle and not giving someone the option to choose another instead you withheld information. How is that ethical and worth a good standing decision? So many people go through the same thing with this dealership and on reviews you say you have no knowledge of this customer to have the review removed as scam. Recognize that you’ve done wrong and accept responsibility. Cause how can you operate like this.