Business ProfileforLaurelwood Family Dentistry

On 03/08/2024, I scheduled an appointment for 03/25/2024. I asked that a quote be provided for my estimated costs, as I was just laid off and it would be a tight financial decision, which the front desk representative confirmed she understood and I would receive an estimate before my appointment. After never receiving a call, I followed up on or around Monday 03/18/2024, and asked again for the cost estimate. She called back with a quote, but since I had been misquoted for prior appointments, I reiterated the importance of my knowing the true potential cost prior, as it would decide if I was able to keep the appointment or not. She promised to call me back with a confirmed estimate from my insurance. Then on Friday 03/22/2024, I received a text asking me to confirm my appointment. I called the office and re-explained my situation and that I was waiting to hear from the front desk rep who promised to call me with my cost estimate. She apologized and said she would call me back asap. She called and left a voicemail around 2pm with an estimate I decided I couldnt afford. I text that I couldnt keep/confirm the appointment due to the estimated cost and she replied ok, we understand. Weeks later I received a bill in the mail for a cancellation fee. I called the office and explained the situation, and was told they spoke to the office supervisor and dr and it was decided the cancellation fee wouldnt be waived. I was not informed the cancellation fee would apply, and the delay in my cancellation was due to the office not following thru with the promised follow up. If the agent had told me I would incur a cancellation fee at that point, I would have kept the appointment because I would have weighed in that cost into my decision making. Open communication from the office would have prevented this nastiness .