Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership called me and asked me to come the next day to see about buying a Nissan Kicks. I went and was lied to about the car they showed me. I have never known anyone that owned an EV so I had no idea and no reason to suspect that they weren't honest with me. I was told that the car only took about 2 hours to charge again that it wouldn't make my electric bill go up at all. I was also told take the car was *** because I had stated that I needed AWD. The car is not AWD it's front wheel drive. I'm disabled and need AWD because I can't walk very far. I was told I could drive the car about 278 miles before needing to charge again, I looked that up after purchasing the car and it's actually 212 miles. I have to take trips to ******** due to my uncle being in a nursing facility and my mom is unable to go due to health reasons. I returned the car the morning after the purchase and confronted them with their own lies and telling them the car doesn't meet my needs but they wouldn't let me look at the car that I wanted to purchase. I just wanted to purchase a Nissan Kicks but was misled into thinking that the lead was better for me. I was also told that the car had $10,000 off and that wasn't reflected on the paper that they gave me for the bank and it wasn't even the same paper that I signed. They changed all of the numbers. I paid $1500 down and the paper doesn't reflect that either. I looked on the website after I saw that the $10,000 off wasn't on the paper and it confirmed that the car was $10,000 off but the sales manager told me that it said that was only for Nissan financing so I checked it again only to find that was not what it said.

  Business Response

  Date: 03/12/2025

  Mrs. ******, 

   

  Good Morning, I hope this email finds you well. First id like apologize for your initial experience during the purchase of your leaf.

  Secondly, it is my understanding we were able to correct this by trading you out of the leaf and into a new Kick/s . I hope this experience left

  you feeling the initial issue had been corrected. As always we will use this transaction as a learning opportunity to ensure it does not happen again. 

  If you need anything please let me know and as always thank you for your business. 

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pitched a 2018 ****** from this dealership and after only 2 days the car had left me stranded aka needed to be jumped off ... I called the dealership right away explained what was going on ... I traded my 2025 Nissan ****** in for this 2018 Maxima ... my pay off for my sentra was ****** when i traded... so once i called the dealership and explained i had taken the car to a garage and they couldn't figure out what the issue was so I was wanting my car back I spoke with a guy named **** and he told me they would not unwind the deal but he would give me my car back for ****** I said absolutely no way because I only owed ****** on the car when i decide to trade with fred anderson nissan of asheville nc. I then spoke to the sales person 1-20-2025 and explained the issues he told me he would have someone call so again i spoke to someone else, this sales manager called and I again explained the issues , how the car was not dependable and how it was causing me and my kid a hardship he again tells me it would not make since for them to lose money on my car ... the car I invest a lot of money in and simply says they want to check the maxima but i explained i have 2 kids 5/11 and i work 7 days a week but say id like my car back at that point the call in disconnected and Ive sent 7 emails to different people with the company trying to get help.

  Business Response

  Date: 01/21/2025

  ******, 

   

  My apologies for any inconvenience these issues have caused you. I would like to offer you a car to drive while we diagnose this 

  issue. Please let us know when and where you would like this loaner delivered or if you prefer to stop by in person. Again, please allow me the opportunity 

  to correct this issue. 

  Best,

  Customer Answer

  Date: 01/21/2025

   
  I am rejecting this response because: I have had this same conversation over and over with this dealership. The car gave us problems from day 3 and the dealership was made aware of that. I am in the middle of a DV situation that I am not going to cost myself and possibly my children their lives over a car that shouldn't have been sold to begin with. I have asked for my car to be returned and explained how many times I've been in a situation with the car and no one at the dealership seems to care and it's no longer about money it's now about the safety of a mother and her children and the car is not dependable! 

  
  

  Business Response

  Date: 01/27/2025

  Good Morning, 

   

  As I stated before we will pick up your Maxima, leave you a loaner . Upon doing so we will diagnose and repair any issue that may or may not exist 

  at zero cost to you. Please let us know what time and where you would like your loaner delivered. 

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 1, 2024, After enduring hurricane ****** and my fathers death, I had to purchase a reliable automobile. I went to **** Anderson Nissan. I sold my 2008 Infiniti with ******* miles and purchased from them a 2017 Nissan Murano with less than ***** miles. On November 22, I returned to **** Anderson Nissan because of a mechanical defect. They showed me the Carfax report which I discovered as erroneous and missing data.They stated no trouble found. I drove the car to ******* approximately 700 miles. The car would not go over 5 mph. I had to tow the car to a dealership in *******. They stated they had repaired the car. 50 miles later as I was preparing to return back to Asheville. The car broke down again And I had to have the car towed to another Nissan dealership. It has been at that dealership for over 30 days I missed all of the holidays, Thanksgiving, Christmas, and approaching New Years Day. I called **** Anderson Nissan prior to having it towed to the other dealerships to request. They assist me with having it Towed back to Asheville so that they could repair. They told me no! I asked another car dealership if they would take it on a trade they said no because it has a serious defect. This car requires a electrical wiring car with an estimated cost of $7000. I I would like **** Anderson Nissan to accept the return of this vehicle and provide me with a full refund, including any associated expenses. Ive been forced to fly back to Asheville, Ive lost time from work, Ive had to rent and borrow another car. Nissan corporate would not assist me either as they were also contacted. I spoke to my sales person, ****, and he stated that ***** the sales manager was going to help but that never occurred. I spoke to the service manager **** and he stated that there was nothing that ***** Anderson Nissan would do and I needed to contact the extended warranty company. I was advised Of a potential denialdue to this being a pre-existing condition.

  Business Response

  Date: 01/14/2025

  Mr. *******,

  Good morning, I wanted to inform you of our intent to find a solution to this unfortunate circumstance

  that work's for both parties. We are in contact with the dealership that currently has your Murano and will be in contact with you within

  the next 24hr-48hrs to discuss a proposal or solution. Let us know what day and time would be convenient for you to discuss.

   

  Customer Answer

  Date: 01/14/2025

   
  I am rejecting this response because: The response is accepted in part and rejected in part. I accept the efforts looking forward to the communication within 24 to 48 hours. This response is rejected until weve had communication and a mutually agreeable resolution. 
  
  

  Business Response

  Date: 01/14/2025

  Mr. *******, 

   

  I completely understand and will be in touch no later than noon on Thursday with a proposed solution. 

  It also my understanding you have spoken with **** ***** who is awaiting instruction for your dealer in ********

  Thanks again for your patience and understanding!

   

   

  Customer Answer

  Date: 01/15/2025

   
  I am rejecting this response because: im awaiting our conversation Scheduled to occur on Thursday per conversation with the service manager. I know the resolution that I hope for. I hope we can conclude this matter soon.
  
  

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2020 Nissan Altima and they put in what they call a lumbar support in the car, it was an all electric seat which is what I wanted. This was my 3rd car from this dealership.December 2023 I bought my 4th car 2024 Nissan Altima. I traded my *************************************************************** the new car, which I paid over $1,000. They also stated I had money from gap insurance that would be refunded to me as well. Since that date I have called multiple time, have walked in and spoke to different people. This last time was suppose to be ***** the sales manager. After waiting for an hour instead of meeting me he sent out someone else who apologized and said they were going to make it right. That they believe they should have sold me the car I wanted and was going to make me a killer deal instead of fixing those things. I told them I only owed $6,000 on the car they couldn't make that type of a deal and they said trust me we can. 3 hrs later they offered me a new 2024 Nissan Altima for $25,000 which I said no to of course, made me mad wasted my time and thats not a killer deal. I told them I wanted the problems fixed.I was told they didn't install the electric chair in my 2020 Altima and I was making it up, they had no paperwork to prove they did. I told them I have all the paperwork and can prove it....... They ignored me.......A new finance person came out and said he would fix the gap insurance problem and I would get a check in the mail. That has not happend either.They are doing nothing... I want the electric car seat as we agreed on. Now they say there's two diffent kinds of seats didn't say that when I bout it. I don't work for them they know what they installed, I asked for the same exact seat in the 2020 which they agreed to..I've contacted Nissan Corporation to get them envolved as well. Not sure what will happen now.

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 16, 2024, I sold my 2021 Nissan Altima, which I purchased from **** Anderson Nissan. I began contacting them starting April 16, 2024, concerning canceling the Maintenance/Extended Warranty and/or ************* if applicable, contract on the vehicle, knowing that I would be due a refund. The first person I spoke with stated no problem, he would get that started for me. I then sent him forms showing the vehicle was paid off and sold. He said he did need those documents. After not hearing from him for a while, I sent another email. That email was returned stating his email could not be found. I have spoken with numerous people and sent numerous emails to no avail. I sent the required form to their corp office requesting the refund and have heard not a word. No one will respond and I feel after buying four vehicles between **** Anderson's Nissan and ****** dealerships I am being ignored and treated poorly.

  Business Response

  Date: 07/11/2024

  *******************, 

   

  Good afternoon, hope your doing well!  According to our accounting department a check in the amount of $764.20 was sent to ********************************************************** , Asheville ***** on May 3rd. 

  Can you please confirm this is the correct mailing address?

   

   

  ********************;

  Customer Answer

  Date: 07/11/2024

   
  I am rejecting this response because:  I have never received a check.  My address is *************************************************************************************************************************; 28806.  I was told by Finance the order was cancelled due to data breach at CDK, now they say a check was mailed.  I do not understand why the amount they stated the check was for was so much less than on the sales contract which showed: Service contract to Fidelity $1905 and Maintenance to Fidelity for $692.  I bought it brand new and only kept it for just over two years so it would seem it was still under warranty and the refund would be more than $764.20!  I got a lot more than that when I cancelled the service contract on my previous vehicle which I also only kept two years.  I just feel like I am being taken advantage of and would appreciate a phone call.  ************.  I am beyond tired of waiting.
  
  

  Business Response

  Date: 07/12/2024

  I spoke with *******************, she will be here in person to receive her monies owed. 

   

  ********************;

   

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/11/24 I Paid Fred Anderson Nissan Of Asheville ****** the total amount I am to give them being ******. I paid this amount for all my breaks to be checked which also included a multipoint inspection just to make sure my car was ready for a family trip. I was at graduation (5/11/24) 2pm to 4pm I picked up the car from the dealership 4:30pm I went on my trip (5/12/24) 1am at 1:45 I stopped on the side of the road because my tires started sounding really bad. My car made it 74 miles from the dealership according to the dashboard. Looking at the front driver side wheel one of the bolt studs holding the tire broke off and the other bolts were lose, one of the bolts I was able to take off with just my hand. The passenger side of the car front tires didn't feel like they were tightened to there specs with one pretty lose and one bolt missing. The back tires were also able to be tightened a bit more. I had to drive back in these conditions The car was left until I took it to the deanship. (I've had zero problems with this car before) Looking back at my visit 5/11/24 I notice I was never given a video message about what was done to my car when I would get one with every visit. They also never provided me with a multipoint inspection paper with my paperwork, the customer copy says there was a multipoint inspection preformed. When brought up what had happened to the dealership we arranged to fix the issue and the manager said he would have a rental ready and would be there 7:30am to talk to me. There was no rental and he arrived 8 min late. This visit came with a very detailed video showing the specs but no multipoint inspection. Through out my interaction with the manager he seemed pushy to get me out without complaints. I wanted to talk about a refund and he said he had videos on file he would be happy to send. I still have not received it and the video on 5/11/24 is missing from their files. There was 5 people in the car, my family. we all were terrified in the situation.

  Business Response

  Date: 06/03/2024

  ************************, 

   

  I will be refunding you to total amount today. Please accept our apology for any breakdown in communication in regards to this matter. 

  The check will be sent the above address. Please email me with any further instructions at ***************************************.

  Have a great day!

  Customer Answer

  Date: 06/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After looking at the car, the mechanic showed me the transmission fluid and it was full of metal shavings requiring a new transmission. Anderson Nissan said the transmission replacement was not in my warranty. My last service visit on 2/29/24, the manager said my car's warranty would have covered the transmission being replaced. He was mad I had repaired elsewhere and discontinued my Family Plan, which made my warranty inactive. On 3/6/2024, the mechanic found that the spillway plug had been removed from the transmission and was laying in the splash shield. The amount of transmission fluid that had leaked out was about a quart. Of course, if the leak had not been identified at this time, I would be replacing yet another transmission. Upon further investigation and obtaining the original purchase records of the 2016 Nissan Maxima, the Lifetime Powertrain Warranty was in fact active at the time of the transmission requiring replacement.

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 12, I was sent to Fred Anderson Nissan of Asheville to have my thermostat fixed by *****************, manager of Enterprise sales of ********. *********************** agreed to fix my thermostat & immediately took the payment of $1311 to fix the car. He asked when my next day off was. I told him Tuesday the July 18. He said he ordered the ************ would be there Monday, therefore Tuesday worked perfectly. He told me to be there between 8-9am. When I got there Tues July 18, I was told ***** had just left & they was t aware of my car being fixed that day. However, when the technician looked in the computer he seen my information. They then asked me to wait in the lobby. After waiting for 45 min I was then told the parts came in but they didnt send the gauges. This a a 45min drive to & from my home. I said ok. They set me another date for Sat July 22 my next day off. I have work 7a-3p every ************ for medication aide 5p-9p at ******** technical college. I pleaded for them to please make sure everythings there before I drive down. They told me not to worry & be there Sat morning. On July 22. Sat as soon as I got there *********************** acted as if I was there on the wrong day although I had my paperwork. After 15 min he then told me to sit in the lobby & I would be taken care of. After about 45 min of waiting I was told once again the gauge didnt come in which is hardly believable. At this point I was visibly upset! Each time I have kept in contact w ***************** to fix this issue. *********************** has flirted, played games but yet have my car fixed. Not to mention they took the payment off the 1st day! This is total unprofessionalism from a manager!!

  Business Response

  Date: 08/14/2023

  *******,

   

  Please give me a call at ************ to discuss your situation and find a resolution. 

   

  Best,

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle to **** Anderson Nissan to complete a recall. After months of service, they put the vehicle into an un-drivable condition and did not complete the recall as confirmed and promised in October of 2018. Please see Nissan timeline attachment for further detail of 2018-present. I went to meet with **** Anderson Nissan on July 7, 2023 to sell them this vehicle after receiving a letter from them stating they wanted to buy it. Unfortunately, it was only to discover that my car had mysteriously vanished per employee, ***************************. No police report was filed by them nor did they allow me to see any camera footage when requested. I filed a police report myself that same day. I am seeking a resolution of monetary compensation in exchange for the damaged/destroyed vehicle. I am also seeking damages for the emotional distress and mental anguish it has caused me over the last 5 years. Please see all attachments for further clarification.

  Business Response

  Date: 08/10/2023

  I'm currently investigating your concerns in regards to the above mentioned complaint. Please give me a call Friday to discuss further.

  I can be reached at ************ before noon  on the 11th, 

   

  Best,

   

  Customer Answer

  Date: 08/11/2023

   
  I am rejecting this response because: I have been advised to proceed in writing with **** Anderson Nissan. Their response was simply to call them; that is not a resolution. I encourage them to reconsider their attempts to challenge me. 
  

  Business Response

  Date: 08/11/2023

  *******,

   

  I'm awaiting feedback from others whom may have been involved. I'll be in touch Monday the 14th to discuss that feedback. 

   

   

  Customer Answer

  Date: 08/14/2023

   
  I am rejecting this response because: there has yet to be any resolution. I am awaiting further response from **** Anderson Nissan. Per their last message, they will reach back out today, August 14th.

  Business Response

  Date: 08/14/2023

  *******,

   

  Good afternoon, hope your doing well. I'm still attempting to navigate the circumstance that lead to the events listed in your complaint. With that said, 

  i should have a definitive by close of business. today. 

   

  Best,

   

  Customer Answer

  Date: 08/16/2023

   
  I am rejecting this response because: I am still waiting on a resolution from **** Anderson Nissan. 
  
  

  Customer Answer

  Date: 08/17/2023

   
  I am rejecting this response because:

  Date Sent: 8/16/2023 8:16:59 AM
   
  I am rejecting this response because: I am still waiting on a resolution from **** Anderson Nissan. 
  

  
  

  Business Response

  Date: 08/18/2023

  *******,

   

  Good morning,  After further investigating the events mentioned in your complaint  and taking into consideration the amount of 

  of time that has passed (5 years) i have came to the following conclusion. The vehicle meets all the criteria as an abandoned vehicle. 

  Could communication been more consistent? possibly. With that said, the vehicles condition or location has been in question for several years at this point

  with no inquiries as to. Given the circumstances surrounding this situation I cannot see how we are responsible for the vehicles whereabouts or condition.

  Best,

  Customer Answer

  Date: 08/22/2023

   
  I am rejecting this response because: I disagree. I drove my vehicle to **** Anderson Nissan in 2018. It was put into an un-drivable condition by **** Anderson Nissan and their staff. Had my vehicle been able to be driven off of their lot, like I drove it there, I would have; however, they only caused damage to it rather than complete any repairs. Please see any of the attachments for clarification.
  
  

  Business Response

  Date: 08/30/2023

  *******,

  Good Afternoon, 

  In response to you complaint I would like offer you an apology if you feel our dealership is in any shape way or form has mislead you. Again, 

  after reviewing the information and considering the duration of time that had passed up until the time your concerns 

  arose, was roughly 5 years. That said, I cannot accept responsibility for a car that was by definition abandoned. 

   

  Best,

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 29, 2023, I purchased a 2017 Nissan Pathfinder at ***************** in *****, **.The vehicle was inspected and had no dash lights and no codes came up during a professional inspection. It seemed to be a solid vehicle with no major problems.Unfortunately, your service notes did not get sent to Carfax along with the 'oil change' that was submitted on 9/03/22 and 10/27/22. The service notes from **** Anderson Nissan state that the 2017 Nissan Pathfinder had a sludged engine. This was not put on the title, nor was it put in the Carfax notes. The information was not readily available and the engine codes had been wiped clean/deleted. I am disappointed because the sludge was not declared, nor was it stated anywhere but within Nissans own work notes, not accessible to other organizations during a vehicle inspection. A sludged engine has to be repaired or documented. It is not right to not disclose that information. The previous owner (during the time of service at **** Anderson Nissan) then turned around and sold the 2017 Nissan Pathfinder at a different dealership (a ******* in Asheville, **) that would not have access to the Nissans work report that mentioned 'sludge'. We would have never purchased a vehicle with a sludged engine, nor one with an engine light. None of these things were evident upon our professional inspection and are considered hiding information/facts about a vehicle that was put on the open market as a vehicle with no major (or minor) problems.To resolve the problem, I would appreciate covering our engine replacement. We have a warranty (************) but they denied the claim, based on a ******* at ********************* Nissan finding the word 'sludge' on the work reports from **** Anderson Nissan in Sept and Oct of 2022. He reported the sludged engine to NVP and they denied coverage for the engine. We were never aware of sludge, ****** only reported 'good' maintenance and numerous oil changes. Our professional computerized inspection had no red flags with codes and no dash lights were on, so we, in good faith purchased the 2017 Nissan Pathfinder. The engine stopped accelerating on March 12, 2023. We had it again inspected at our local ********** who said it was sludged and needed a complete replacement, but they could not do the job, so we had it towed to ********************* Nissan in *********, **. The vehicle is still at ********************* Nissan in *********, ** awaiting a new engine.I look forward to your reply and a resolution to my problem I will wait until March 27, 2023 before seeking help from a regulatory agency, the H333735363534353136**H, or legal resources.Sincerely,**** and *********************************** Timeline of events:Sept. 3, 2022--rattle and sludge documented by Fred Anderson Nissan of Asheville, **, oil changed, but not reported or fixed. Only oil change reported to Carfax.Oct. 27, 2022--noise and sludge documented by Fred Anderson Nissan of Asheville, **, oil changed but sludge not reported or fixed. Only oil change reported to Carfax.Nov 04, 2022--re-checked at **** Anderson Nissan after 700 miles of driving.Nov 28, 2022--vehicle offered for sale at ******* dealership ** Asheville, ** with no sludge disclosures or engine work and no paper trail for &#**;sludge notes&#**; at **** Anderson Nissan.Jan 29, 2023--vehicle purchased in *****, **. Inspected with no dash lights, no computer codes and no information about being sludged. We also purchased a 4 Star ************.March 12, 2023--2017 Nissan Pathfinder completely stops accelerating on the interstate. No lights, no warnings. Took to ******************* who said engine is shot and no codes came up.March 13, 2023--2017 Nissan Pathfinder towed to ********************* Nissan in *********, ** where ********************* in service **** found work notes from **** Anderson Nissan in Sept and Oct 2022 stating sludge and ************ proceeded to deny claim.Vehicle is now at owners address in *********, **. It is unusable and we still owe on the note.

  Business Response

  Date: 06/23/2023

  ***********************,

  After reviewing your concerns I would like to invite you to either a zoom call or in person meeting at your earliest convenience. It is clear there are many moving parts 

  with this complaint that I would to address along with ALL parties involved. Please call me directly at ************ or email at *************************************** and let me know your 

  preferred method to meet. 

   

  Sincerely, 

  *********************

  Customer Answer

  Date: 06/27/2023

   
  I am rejecting this response because: **** Anderson Nissan wants to do a Zoom call, which we will do, but that does not give sufficient information whether we will be satisfied or not. 

  I will follow up with BBB after the Zoom call with **** Anderson Nissan.  

  ******************************************

  
  

  Business Response

  Date: 06/27/2023

  If at all possible an in person meeting would be preferred. Please let me know what day and time works best for you. 

  Thank you,

  Customer Answer

  Date: 06/28/2023

   
  I am rejecting this response because: We are unable to meet in person as the vehicle we purchased as a 'family car' does not work/is completely unusable and requires a $15k long block engine replacement.  A zoom or teams call will have to suffice in Mid July as we will be including our attorney is all matters.  July 14, Friday will work.  

  Thank you,

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