Complaints

• Initial Complaint

  12/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  November 20th, received email stating that no additional rent fees will be charged. (See first attachement)November 25th, received email of finalized deductions. (See second attachement)November 27th, received second email stating that the November 25th email was a mistake and additional fees were owed. November 27th, received 2nd email of a second finalized deductions list and new refund amount. (See third attachement)The additional fees that were added to the new finalized deductions is under the date Nov 01 Novemeber Rent. Upon receiving that I informed them of the November 20th email they had sent me stating that I would not be charged November rent.November 29th, received security deposit return in original amount.December 2nd, checked with drawn bank if check was valid, due to previous emails. Check was indeed valid. Deposited check into bank account.December 4th, stop payment was placed on deposited check. Resulting in my bank suspending all of my transactions and restricting me from depositing checks into my account. Character: The agent who sent the email on November 27th, claimed that there was an accounting mistake. They claimed that the clean up work had not been finished and they were waiting for final bills still. They stated all of this (See attachment 4) even though the wording on my finalized deductions ledger clearly states all work completed. If you compare the ledger in attachement 2 to the ledger in attachement 3 you will clearly see that the ONLY fees added to the ledger was that of $375 on Nov 01 for tenants portion of November Rent. There were no changes to the cleaning fees. Somebody is clearly not an honest business person.

  Business response

  12/23/2024

  Good afternoon. Ms. ****** is correct - we were mistaken in our original accounting. A member of the team had communicated directly with their caseworker and incorrectly stated no additional charges would be applied. Once the ******* sent me a copy of the email to their caseworker I immediately made apologies and reissued their full security deposit. This matter has been resolved, as you can see in the attached emails. Thank you. 

• Initial Complaint

  04/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This company manages the property I am renting. I moved in on 3/10 and I reported the furnace not working within a few days. The problem has not been resolved and in fact has gotten worse. I am currently in a situation where the gas fireplace is also not working and if I try to turn on more than one space heater it blows a fuse. The company does not answer the phone, does not return voicemail messages, does not respond to texts. I have emailed all the people that work there including the owners of the company ***** Allen and Sefton Patton. Their only response to maintenance requests is to note on the request that "a technician has been called". Sometimes the "technician" actually makes arrangements to do the work, sometimes they don't and I have to contact the company again. It is their job to handle tenant issues and get them resolved ESPECIALLY heat issues when it is cold outside. They are unresponsive and do not do their jobs. Some of their workers even imply I am lying about what is happening here. I have videos and pictures of everything if that is needed.

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