Business ProfileforValle Crucis Log Cabin Rentals, Inc.

Valle Crucis Log Cabin Rentals (logcabinrentals.com) unfortunately seems to be unreasonably holding security deposits. My family and I stayed 2 nights, October 28 and 29, at one of their cabins - ******** ******. One week after we checked out, I received an email stating there were stains found on 2 sets of sheets. They attached 2 photos of sheets (see below). I immediately responded that I had personally removed the sheets before we left the cabin the morning of our checkout and there were absolutely no stains on the sheets. Therefore, I don't feel we should lose our deposit for something that we didn't cause. By the way, what are the chances that 2 sets of sheets would have stains? Furthermore, sheets being replaced should be considered normal wear and tear. I didn’t get a response from the email I sent, so I called Valle Crucis Log Cabin Rentals. I spoke with Emily who told me the reason it took so long to get the damage information to me is that she’s working 60 hours a week and that the weekend of our stay, 20 out of 29 checkouts had damages. Seems excessive to me. I'm betting I’m not the only person with issues regarding security deposits from this Valle Crucis Log Cabin Rentals. Emily also told me this is why they push their renters into getting the $40 insurance and if I had purchased that, this would be covered. This also makes me skeptical of their practices. I have no idea if I’m going to get any of my deposit back or if they’re keeping the entire $300, but I absolutely feel we should get back 100% of our deposit. Out of all the many, many times I've rented vacation homes in ***** ********* ********** ******** ******** *** ********* I've NEVER had an issue like this! ? ?