Complaints

This profile includes complaints for Gbodyparts.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gbodyparts.com

  7207 Main Street Bethel, NC 27812

• 

  Gbodyparts.com

  800 W 18th St Connersville, IN 47331-1671

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered parts on Aug. 19 2024 . Have not received parts. They were charged to my credit card . I call two phone # multiple times. Answering machine said all person were busy helping other customers. Would call me back in the order the calls came in . No call back. Email multiple times. One response back saying would check with warehouse never heard back. I thought it iscrime to charge someone for an item that you dont possess.

  Business Response

  Date: 08/29/2024

  This customer ordered 2 items on 8/19/29. One of the items was a brake switch. Customer was notified by automated email that the item is on back order from the manufacturer on 08/19/2024 16:10:31 and that his order would ship with the following tracking once the items came in.

  Dear <Customer>,

  An item in your recent order is delayed. The <Item_ID> is on back order from the manufacturer. The estimated ETA is <Rec_date>. We will hold your order open to ship complete once our stock order arrives. If you prefer to be refunded, please email ****************************** and reference your order number <Order_ID>. If the back order fulfillment goes beyond 2 weeks, your order will be automatically refunded and we will notify you once <Item_ID> is back in stock.

  We appreciate your business and apologize for the inconvenience.

  Customer Care @ **********************

  The customer initiates the charge on his/her end after agreeing to the terms and conditions of the sale (which includes the policies on delayed and back ordered items above). As far as leaving a message, our receptionist has been out last week and this week with strep and we have been short staffed due to the death of a long time employee. This customer has been fully refunded.

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a "New" chrome front bumper for my **** Regal.The bumper was not made correctly and will not line up correctly and they will not replace it with another that is made correctly. I sent them pictures but was told that since it was installed is was not returnable. This is a contradiction to the stated policy on their web site.You can see from the pictures that the side of the bumper was trimmed too much/incorrectly The installation did not make the bumper incorrectly that was done during the manufacturing preocess and should have been caught by GBODYPARTS before they had it chrome plated.I contacted them and they were very rude and did not care that I spent over $500.

  Business Response

  Date: 03/13/2023

  A few key points regarding this complaint:
  1 - The order was placed 6/9/20, nearly three years ago  and was a drop shipped item, meaning it shipped direct from the manufacturer.
  2 - This is a new product not a re-chromed bumper and we have sold hundreds of this bumper with the only complaint or issue being from *******************
  4 - Customer installed the bumper rendering it ineligible for return as we can't sell used goods and the manufacturer's policy is the same - no returns on installed products.
  5 - Return policy is clearly outlined in our Terms and Conditions which was acknowledged by the customer at the time of the order. "No returns on painted, installed, modified or used products. We recommend test fitting all products prior to installation." 
  I reviewed all the correspondence (which is monitored) on our mail server and there was no rude communications on our part. There would have been no issue accepting a return if ****************** would have test fit prior to installing.

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19580881
  
  I am rejecting this response because:

  The bumper was defective when delivered and installation did not cause the defect.  Once defective (not stamped correctly at the factory) the bumper should not have been chromed or sold?  That is where the problem should have been spotted and corrected.  Your ad on your web page still states these bumpers are reproduced exactly like the factory bumper which this clearly is not (by your own admission).

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/14/2023

  I reject the customers rejection: If a defect was that obvious why would it be installed?Why would the customer install the bumper and them attach the impact strip rendering it unreturnable and unusable? How do we know for sure after 3 years it is even our bumper? Customer agreed to the terms of the sale and did not abide by the terms.

  Customer Answer

  Date: 03/14/2023

   
  Complaint: 19580881
  
  I am rejecting this response because:

  I have an email from you admitting that you had 2 others in stock with the same issue. 

  Just send me a replacement without the defect.

  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order 58590B/O Order Date: Wednesday 03 August, 2022 1 x ***** Monte ***** SS Vinyl Complete Upper Door Panel Combo - Select Color: Black - Window Options: Manual$459.95 *********** has made very little contact with me about my order with the exception of saying it will be sent. When I told them to contact me today and told them their competitors said they had bad costumer service they canceled my order. This is not a way to treat customers at all!

  Business Response

  Date: 10/21/2022

  Hello ****************,

  Our apologies that the lead time was not conveyed at the time of your order. The vinyl door panels you ordered online do state in the listing: "Please note pictures do not show window switches or cranks installed. Also note that door panels not in stock have a minimum production time of 60 working days." However, the lead time should have been reiterated at the time of the order.

  I checked and your order has not been cancelled and is actually in transit to you now with an estimated delivery date of 10/23/22. Please feel free to reach out to **************** if you have any other questions.

• Initial Complaint

  Date:09/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5 months ago I placed order #***** on April 15th 2022 for replica GNX wheels. I have yet to receive all items from this order. 2 wheels are missing out of the 4 ordered. No one is ever available when I call the customer service line, nor does anyone call you back when you leave a message. I’ve left messages and emailed numerous times in the past few months. No one is responding or taking calls when you call the business line. Im seeking communication to resolve items I paid for but haven’t received yet.

  Business Response

  Date: 09/14/2022

  Hello !

  I am happy to report that the wheels came in this week and your back order will be shipping today. Please reach out to ****************************** with any additional questions. We do apologize for the phones - our receptionist had been out for weeks with a sick child and we have been short staffed, but you can always reach us by email.