ComplaintsforIngles Markets, Inc.

• Initial Complaint

  07/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was at the *********************************** location, and I brought my reusable bags in (as I do at any store in order to reduce plastic bag pollution) and noticed a manager (White t-shirt) standing behind me when I was getting an item, which I noticed and thought was weird, but I went on about my business. I eventually realized I didnt have my card (I am prescribed medication that severely affects my memory) and put whatever I was going to get on a shelf, so I could come back and get it after I ran out to my car and grabbed my wallet.I was exiting the store, and the same manager that was standing behind me was in between the sliding doors, and immediately grabbed me, physically injuring me (photo evidence) while ripping my bag off of my shoulder, destroying my bag, and causing a physical altercation. An employee came outside and screamed across the parking lot that I was stealing. I have spent thousands of dollars at Ingles. This was not only inappropriate, but unnecessary, as I would have showed him inside my bag had he asked.I need Ingles comment on this situation, and also would like to know what Ingles policies regarding this type of situation are.

  Business response

  07/22/2024

  Please let us know the date and time you were shopping so we may pull the video footage and take the appropriate action.
  We appreciate our customers using recyclable bags. Please let us know if you were you placing items in the bags prior to purchase or simply had the bags with you for use at the cash register following payment. 
  I am not able to see the photo you mentioned attaching; however, any injury should be reported to our ************************** *************) or to the Store Manager. 
  Thank you for relaying your concerns. why here...

• Initial Complaint

  07/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company has its employees profiling customers as they come in when certain people of color come in to shop, Ingles supermarket on 715 w trade ****************** switch out their price tags to make their food become higher for certain people of color black/ African American and once the certain people of color check out, they will then remove those tags to make the food lower/ and or place a lower price tag on the products for the people in which they favor which is biased, discriminatory, prejudice, racist and bigotry. No one should be treated differently because of favoritism, and the color they are with different prices and/ service treatment I purchased 3 gallons of fat free milk. The milk was on sale for $2.48. once I got to the register it rang up $3.29 but while I looked at the milk on the shelf before I put it in my cart the underneath price tag was $4.58. Usually when I go to the store all of the milk that's in this store brand in a gallon is always $4 and change.For some reason they slapped on labels today ( The labels look funny and the labels look temporarily easy to put on and easy to remove ) that says $2.48 but it still rang up in the self checkout for $3.29 leaving customers like me to be held up in the line to call the manager to have it verified then readjusted/ fixed This has been an ongoing issue with this company and I'm trying to address it now because this is not the first time I noticed. By the time I get to checkout I always have to call the manager or so about a price for an item that is not ringing up the correct price. For some reason this company along with other companies is playing unfair which they are pricing things higher for certain people and when certain people say something they tend to The next time they shop there get like a weird employees that does not want to ring them up, have attitude, or do not want to help them out throughout the store or etc.

  Business response

  07/19/2024

  Ingles has been in business for over sixty years.  Our customers are important to us, and we always appreciate hearing any concerns. Our prices are downloaded from a computerized program at corporate weekly and each and every customer is charged the same price. Because we care, we have a policy in place to take care of our customer in the event of a pricing error. The customer can notify the manager on duty if we have an error, and the customer should receive one the items free. 

  We are sending Ms. ****** a gift card in hopes she will continue to shop with us. 

  Customer response

  07/21/2024

  This situation is not acceptable nor will I be tolerating the underneath sneaky, snobby doing of this bias bes who promotes wrong doing and tend to consign gross behavior from employees next time I have any problem I will secretly/ respectfully record and post it on social media and ect to bring awareness to make sure people know exactly what goes on in ***

  I am rejecting this response because:
  

  
  

• Initial Complaint

  07/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This has been happening at Ingles Store 67 for about four months now. I am on an extremely limited income, so I only shop EBT items. For some reason, certain random items won't ring up as EBT eligible. I have spoken to management, I have spoken to the customer service number. Multiple times. Today was the last straw the cashier laughed at me, told me they knew, and no one cared to fix it. I left the store in tears. And because I have complained so much, I've been labeled a problem customer. If they know it will happen, they at least need to warn people who pay with EBT. It feels discrimitory.

  Business response

  07/22/2024

  Please know we do appreciate your business and regret that was not expressed as you shopped with us.
  Please share any specific details regarding the items that are not showing as EBT eligible but should be.  If we have an error on our end, we need to have that fixed right away.  Thank you for your communication, we look forward to learning more.  

  Customer response

  07/22/2024

   
  I am rejecting this response because:
  

  The EBT rejected items are seemingly random. But every time this has happened, it has been fixed by a **************** Manager, who sees the items. Nothing is done to fix the problem with the system. This isn't only happening to me, it can't be. 

  
  

  Business response

  07/23/2024

  I will report this issue and please reach out if you change your mind about sharing any specific information. 

  Thank you for shopping with us.

  Customer response

  07/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  06/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  $125 hold was placed on my **** checking account when we stopped to purchase gas. Card was swiped at the pump. All other Ingles only places $1 holds until payment is processed. When I called store and corp to inquire I was advised there was nothing they could do about this issue. Why does one store hold for $1 and other places hold for $125?

  Business response

  07/04/2024

  The hold placed on credit cards can be very confusing as lots of variables are involved, many of which Ingles does not control. Our process is to set a pre-authorization @ $125.00 for gas at each station. Once the transaction is complete, we release the hold. Sometimes the bank shows this as just $1.00 and sometimes it shows as $125 dollars. Some banks will drop the hold seconds after the transactions is complete, others (sometimes smaller banks or credit unions) may take much longer to release the hold.  Unfortunately, we are not able to control the process and how each individual bank handles this type or pre-authorization with a quick release.

  We do thank you for choosing gas at Ingles. 

  Customer response

  07/04/2024

   
  I am rejecting this response because:
  Poor business practices and this can be controlled/fixed. NO other gas company does this at this large of amount, only this station. Good to know that this company really doesn't care about their customers, only about making a dollar. 

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I visited the Ingles store in ************, **. I wanted boneless skinless chicken thighs, the fresh chicken section was bare. Knew i would be going to another store after. I pay attention to sale prices. When I get to the register the ***************** was bagging my items. i heard the scanner beep. He charged me for the item again by mistake. He looked up at the screen and pretended he didn't hear it. I told him, he called a manger and it was fixed. After I paid, I am looking at my reciept. 30 items I purchased,overcharged on 4. I go to the manager,asks me to give exact prices. I couldn't remember so now it is my job to go get pictures, this was middle age man with tie on. Walked store taking photos of the prices to show him. Saturday and his customers had been over charged this far in the week, I tell him this happens everytime I go in an ingles and it does but this guy didn't care to correct the issue. He was totalling it up, and I showed him the sign that states if the wrong price rings up I get it for free. Not going to honor this, take it down. He told me, only choose one item to get free. I was over charged on a case of Aquafina water, 1 case of sun delight sports bottles(price on receipt does not match orginal or sale price), and 2 packs of ranch dressing mix and my time going to check shelves he refused to do. He took my reciept after I showed him the pictures, added it up on a calculator,gave me back $14.47. Did not scan my receipt through the register, I found this to be more alarming. Does he not have to show where he pulled this $14.47 from? I have all the photos of each item on the shelf marked wrong, my receipt where he wrote in the right price, and the sign in the store regarding the policy. If I am misunderstanding your policy, please let me know. This manager could careless. I don't work for Ingles but had to go back through taking pictures just so I could be charged correctly? This isn't right.

  Business response

  06/18/2024

  ***************************,

  I tried to reach you by phone but was not successful. The concerns your expressed are very important to us and will be addressed with our store leadership team. In addition, we will follow up with a personal letter to you as well.

   

  Customer response

  06/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I filled my tank with gas Sunday April 28th at the ****************** location. My car started driving very poorly. I took it to the Porsche dealership Monday morning and they confirmed the car would need repair due to bad gas. They've documented everything and I expect Ingles Corporate to pay for all damages, the Enterprise rental, my time and out of pocket costs. I reached out to *************************? Ingles gas purchaser in corporate and left a message May 1st. ***************** c. ************

  Business response

  05/02/2024

  Thank you for bringing your concern to our attention. I provided your contact information, a description of the incident, and your gasoline receipt to our *************************** You should receive a call from our *************** team soon. 

• Initial Complaint

  04/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  4/16/2024 ingles ********************************************************************************************************************************************* leave the store wouldn't serve me as a customer

  Business response

  04/24/2024

  Please reach out to discuss this matter with our customer service department. Every customer is important to ********************** and we would like to learn more about your experience.

  Our customer service department may be reached at **************.

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  3/18/24 We do not have the money for buying with cash. Just last month toasted sandwiches were ebt approved this month they weren't and no one told us until we had left. When I confronted customer service manager or whoever she was I was told rudely that it isn't the stores responsibility to inform their customers. 1. I'm Autistic and her behavior had me extremely offended. 2. We could not afford the cash paid for two toasted sandwiches. 3. My mother and I are both incredibly emotionally affected.I personally feel this is a case of extreme store negligence and should be reimbursed and offered an apology

  Business response

  03/18/2024

  We regret you were caught off guard by the changes to the *** allowable items. Unfortunately, this is not something we control. We are not able to communicate the changes made by other parties, such as ***.

  We will; however, send you a small gift card if you would email your home address to ******************************************************* and mention this incident. 

  Thank you for shopping with us. 

  Customer response

  03/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I wanted to report I stopped at the store #*** yesterday and I bought a few items these items I ate and I was extremely sick for some reason having everything run through me I cannot hold anything down my stomach is bubbling is actually on fire my body has chills and quivers and I'm not able to get much down from these items anymore have reached out the customer service but I didn't get a response I also wanted to report that this business is very biased and discriminatory before walking all the way and I seen there was people at customer service that we're getting the help they needed I walked into customer service as they finished up and I had to literally as a disabled person stand there so long I had to start looking around to see if there were cameras in there and I took several photos and videos the entire time the staff stood behind at registers chuckling about how people should come back other days and if we don't want to serve certain people African-American and disabled people by View we won't every time I seem to spend my money it seems I have a problem with racism anytime I walk in the store I am always in the store for an extreme amount of time waiting to either ask a question or waiting at the customer service desk it's very odd that there's nobody continuously at a service desk when a customer is needing help knowing that people can lose business and that others will wonder why would they be in line waiting for so long to ask a question I actually was there for a club card I felt so uncomfortable I couldn't address my concern I just a complaint cuz at this point I got sick after the fact with the food that I purchased from there

  Business response

  02/26/2024

  Thank you for reaching out to us about your shopping experience. We take complaints of this nature very seriously. We have a diverse group of associates and customers, and we strive to treat everyone with excellent customer service, regardless of ethnicity or abilities. We regret that you did not feel appreciated while shopping in our store, because we do value your business. In the future, please notify any member of management if you are in need of assistance. 

  Store management will assist you with any returns, just bring the item(s) you would like to return along with your receipt. Store management is also able to take your personal information and complete a report so we may investigate any concern of illness. They simply need your contact information, and specific information regarding product of concern. 

  Thank you for shopping with Ingles and providing the above information to your Ingles store management. 

• Initial Complaint

  01/19/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 01/11/23 at 9:38 AM, I was the victim of fraud. Someone hacked my boss's phone and contacted me, asking me to buy several Amazon gift cards for the business. I purchased $600 worth of Amazon gift cards at H**33**37333933303737H Market at ********************************** in *********. A few minutes after the purchase, I realized I was being scammed, I did NOT provide the scammer with the gift card info, and the gift cards retained their value. I called my credit card company ************** They said the purchase hadn't posted to my account yet, and suggested H**33**37333933303737H could cancel/void the purchase. I called H**33**37333933303737H Market and spoke to someone (unknown name), they told me I could return the gift cards. I was still in the parking lot, so this was a mere few minutes after the purchase. I returned back inside and went to customer service. I spoke to someone else (unknown name) and he told me he could not refund the cards, or cancel the purchase/transaction - it was against policy. I told him a different employee had told me something different. Ultimately he did not refund my purchase or help me in any way. It is not posted anywhere that H**33**37333933303737H Market does not allow returns on unused gift cards. I was issued, and retained, a receipt for the purchase. H**33**37333933303737H' return policy is not posted on the receipt, so I do not know what their return policy actually is. I visited H**33**37333933303737H' corporate site and submitted an inquiry asking to receive further information or be issued a refund, and no one responded to me. Even if H**33**37333933303737H will not refund my credit card, I would happily convert the Amazon gift cards to H**33**37333933303737H gift cards for future grocery purchases. Thank you for your time.H**33**37333933303737H Info: Store #**, Manager *********************** AID A00000000**010, Approval code 02786D

  Business response

  01/25/2023

  We are very sorry to learn you were a victim of a gift card scam, but pleased to know you realized in time to keep the value on the gift cards for your personal use.

  Please take a moment to read the back of the gift card. The Amazon gift card should read "no replacements of refunds". 

  Again, we are very sorry this happened, yet we do follow the instructions printed on the card and would not be able to reissue the card to another shopper. We wish you the best and thank you for being an Ingles shopper. 

   

  Customer response

  01/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that they are not able to assist me further.
  

  I would suggest they make the refund policy, especially for gift cards, more prominent.
  

  I require no further action.  

  
  Thank you. 

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩