Complaints

• Initial Complaint

  01/28/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Monday, Jan 20, 2025, I purchased $21.60 worth of gasoline at ***************************************** market. The next day after the purchase while driving my car the engine would shut down and the dash lit up saying, put car in neutral and restart the engine. On the way to work this occurred four times. I thought my car problem was a result of the extreme cold temp (teens low 20s in the morning).At lunchtime, the temp was now in the low forties when I drove my car again. I was on my way to a restaurant to meet a client and my car again shut down 4 to 5 times on this trip which was about 5 miles from my place of work. I knew I had a serious issue, and the proximity of my ******* dealership was only about three miles from the restaurant where I had my meeting. I was able to get my car to the ******* dealership after it shut down several times on the short trip there. I bought my new car at this dealership in 2021 (Elantra) so I have it serviced there when needed and I have a ******* miles warranty. My car currently has about ****** miles on it. I was told that I had bad gas in my lines. They checked my plugs and coil pack where they found fouled plugs and contaminated fuel. They checked and found random/multiple misfires on all 4 cylinders. To fix the problem they performed a complete fuel system cleaning service with induction and injector cleaning. They were required to drain all the fuel out of the tank, then cleaned the fuel system, fuel rails, lines and injectors, road tested twice to clear the **** and verified repairs. Total cost for this was $841.24. Filling the gas tank back up was $24.00. I do have all the documentation. I am a big fan of Ingles and do 90% of my shopping there. I have been a loyal customer for 40 years. I intend to go back in the future. There are two reasons I have reached out to you, 1) is to let you know some bad gas was pumped out of one of your Ingles Markets in **************, **, 2) and to ask if I can be reimbursed for the $841.24.

  Business response

  01/28/2025

   Thank you for letting us know of your car trouble. Our ************************** also received an email from you earlier today.  We are taking immediate action to review your concerns, and we will be back in touch with you when we have further information. 

  Thank you for being an Ingles customer.

• Initial Complaint

  11/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I shop at multiple Ingles locations on a regular basis and have noticed that in many cases, items will be marked as being "on sale" with a discounted price on the shelf, but that item will not ring up at the discounted price at the register. The first few times this happened to me, I did not notice the difference until I got home and looked over my receipt, and was willing to dismiss it as an honest mistake. However, this has now happened to me so many times at multiple locations that I am having a difficult time trusting Ingles with my business. I have resorted to taking pictures of the sale tags as I walk around the store so that I can prove to the checkout associate that the item was on sale. I recently spoke with a friend who has also had similar issues at various Ingles locations and he informed me of the Ingles policy that the item is free if it does not ring up at the advertised price. However, every time I bring this to the attention of an Ingles manager, they refuse to honor the policy. Please see the attached receipt where I purchased an item which was on sale for $1.98 from the normal price of $2.98. They voided the two lines at $2.98, but still charged me $3.96 for the two items at $1.98 each. After looking through other BBB reviews, I see that many other customers have had similar experiences with this policy at your stores. Why keep the policy in place if you refuse to honor it? Additionally, I am a member of a local ******** group which focuses on local restaurants and grocery stores. I have seen multiple other people make posts about having this exact same issue at other Ingles locations. The fact that I as well as my friends and other random strangers on the internet continue to experience these issues suggests to me that this is a widespread problem that needs to be resolved by Ingles Corporate. At this point, I estimate that I have been overcharged at least $100 over the past 6 months based on Ingles' policy. Please contact me to discuss.

  Business response

  12/17/2024

  First, I would like to thank you for being an Ingles customer. We are hopeful that you will continue to shop with us, so we will be mailing you an Ingles gift card.

  We were able to research two recent shopping trips. While one reimbursement was handled correctly, the later price adjustment should have been handled better.  We have taken steps to reeducate those involved. Thank you for bringing this to our attention.  

• Initial Complaint

  10/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Why is prices in *************** Ingles cheaper than in ******************? Weve shop at both stores prices at ****************** is much cheaper

  Business response

  10/28/2024

  Generally, our pricing for the ****** and ******* stores will be similar, the exceptions you see may relate to about ten key items that where we price match local businesses.

  These popular items are constantly researched to ensure we are competitive with the locale market. 

• Initial Complaint

  10/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This transaction occurred today, 10/2/24. ********************************** in ************, **. They informed all customers that they are accepting cash only due to card system problem affecting corporate headquarters in ** (from Hurricane ******). I spent 30 minutes shopping, mostly sale items. At checkout, they said they would not honor their advertised sale items due to the Hurricane. Had to pay $40 instead of $22 (actual price). I declined. No one bothered to apologize to me. When I suggested that they let customers know this before they started shopping, they seemed to think this was a useless idea. Won't be shopping with them again.

  Business response

  10/04/2024

  We certainly apologize for the late notification regarding our prices.

  Unfortunately,our associates, their families, our distribution center and multiple stores were significantly impacted by the hurricane.  We are working hard to take care of our associates, their families, and our customers as we work through numerous challenges.

  As everyone comes together, we will pull through and be stronger, but we do ask for your patience as we work to recover.

  Customer response

  10/04/2024

   
  I am rejecting this response because:
  I am truly sorry that your headquarters and workers are suffering from the effects from the hurricane.  However, that is not a reason to take it out on others. You could have easily advertised that you were suspending sale prices OR at the very least said you were sorry for wasting my time. If this is how you treat customers, then I'll need a new grocery store to shop. 

  Business response

  10/08/2024

  Again, we apologize for the late notification, unfortunately we were operating without power, phone service and ******** services, making it difficult for us to communicate with our stores and our customers.  

  Customer response

  10/08/2024

   
  I am rejecting this response because:
  That's just lying. Our unaffected store in ******* had every opportunity to communicate with it's customers. I will no longer be shopping with Ingles.

• Initial Complaint

  09/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I arrived at the ******, **. Ingles around noon on Sunday. I saw 4 people carrying bags to the right side back end of the store. They were carrying grocery bags.Trash was on the ground which is abnormal for this area. When I came out of the store 45 minutes later, a ton of trash blew all around me. I drove to the back to find piles of trash in the ***** appearing that people lived there. I saw people, but they hid or went further in the *****.

  Business response

  09/18/2024

  Thank you for bringing this to our attention. I am uncertain whether we own the property in question; however, we will research. 

• Initial Complaint

  09/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The Ingles location on smokey park highway in ************************ consistently overcharges and misleads on items marked for sale. They have items listed on shelves for sale, however when these items are ring up, they are charged at full price and only if the customer complains to the manager are they addressed. This is fraud and putting undue responsibility on the consumer to ensure they are being charged correctly.

  Business response

  09/16/2024

  We sincerely apologize for any pricing error, and we hope the store followed our price guarantee policy.

  I tried to reach you by phone and left you a message. We will be sending a gift card to your home in hopes you will continue to shop with us in the future. We do appreciate your business, and we appreciate you taking to time to let us know about your shopping experience. 

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a loyal customer of the ********************** market in *******, **************. O. two different episodes. they violated health regulations and theyre not doing anything about it. The manager was actually present when it happened.First time was about 2022 when a great day was letting to the supermarket right over to the produce department on a leash. He was not a service dog other dogs have been in there that are not service dogs on Friday, August 23. A lady was in there with a spider monkey and the spider monkey is an exotic animal and it was not on a leash; it was wrapped around her head for which at any moment he couldve taken off or grabbed food or a human.

  Business response

  08/27/2024

  Thank you for bringing this concern to our attention.  While the law allows individuals to train their dogs to perform a service, there is no reason for anyone to bring a monkey into the store as they are not allowed under the American with Disabilities Act as a service animal.

   

  We appreciate this report and will review this with our management to ensure they understand all the service animal regulations. 

• Initial Complaint

  07/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was at the *********************************** location, and I brought my reusable bags in (as I do at any store in order to reduce plastic bag pollution) and noticed a manager (White t-shirt) standing behind me when I was getting an item, which I noticed and thought was weird, but I went on about my business. I eventually realized I didnt have my card (I am prescribed medication that severely affects my memory) and put whatever I was going to get on a shelf, so I could come back and get it after I ran out to my car and grabbed my wallet.I was exiting the store, and the same manager that was standing behind me was in between the sliding doors, and immediately grabbed me, physically injuring me (photo evidence) while ripping my bag off of my shoulder, destroying my bag, and causing a physical altercation. An employee came outside and screamed across the parking lot that I was stealing. I have spent thousands of dollars at Ingles. This was not only inappropriate, but unnecessary, as I would have showed him inside my bag had he asked.I need Ingles comment on this situation, and also would like to know what Ingles policies regarding this type of situation are.

  Business response

  07/22/2024

  Please let us know the date and time you were shopping so we may pull the video footage and take the appropriate action.
  We appreciate our customers using recyclable bags. Please let us know if you were you placing items in the bags prior to purchase or simply had the bags with you for use at the cash register following payment. 
  I am not able to see the photo you mentioned attaching; however, any injury should be reported to our ************************** *************) or to the Store Manager. 
  Thank you for relaying your concerns. why here...

• Initial Complaint

  07/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company has its employees profiling customers as they come in when certain people of color come in to shop, Ingles supermarket on 715 w trade ****************** switch out their price tags to make their food become higher for certain people of color black/ African American and once the certain people of color check out, they will then remove those tags to make the food lower/ and or place a lower price tag on the products for the people in which they favor which is biased, discriminatory, prejudice, racist and bigotry. No one should be treated differently because of favoritism, and the color they are with different prices and/ service treatment I purchased 3 gallons of fat free milk. The milk was on sale for $2.48. once I got to the register it rang up $3.29 but while I looked at the milk on the shelf before I put it in my cart the underneath price tag was $4.58. Usually when I go to the store all of the milk that's in this store brand in a gallon is always $4 and change.For some reason they slapped on labels today ( The labels look funny and the labels look temporarily easy to put on and easy to remove ) that says $2.48 but it still rang up in the self checkout for $3.29 leaving customers like me to be held up in the line to call the manager to have it verified then readjusted/ fixed This has been an ongoing issue with this company and I'm trying to address it now because this is not the first time I noticed. By the time I get to checkout I always have to call the manager or so about a price for an item that is not ringing up the correct price. For some reason this company along with other companies is playing unfair which they are pricing things higher for certain people and when certain people say something they tend to The next time they shop there get like a weird employees that does not want to ring them up, have attitude, or do not want to help them out throughout the store or etc.

  Business response

  07/19/2024

  Ingles has been in business for over sixty years.  Our customers are important to us, and we always appreciate hearing any concerns. Our prices are downloaded from a computerized program at corporate weekly and each and every customer is charged the same price. Because we care, we have a policy in place to take care of our customer in the event of a pricing error. The customer can notify the manager on duty if we have an error, and the customer should receive one the items free. 

  We are sending Ms. ****** a gift card in hopes she will continue to shop with us. 

  Customer response

  07/21/2024

  This situation is not acceptable nor will I be tolerating the underneath sneaky, snobby doing of this bias bes who promotes wrong doing and tend to consign gross behavior from employees next time I have any problem I will secretly/ respectfully record and post it on social media and ect to bring awareness to make sure people know exactly what goes on in ***

  I am rejecting this response because:
  

  
  

• Initial Complaint

  07/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This has been happening at Ingles Store 67 for about four months now. I am on an extremely limited income, so I only shop EBT items. For some reason, certain random items won't ring up as EBT eligible. I have spoken to management, I have spoken to the customer service number. Multiple times. Today was the last straw the cashier laughed at me, told me they knew, and no one cared to fix it. I left the store in tears. And because I have complained so much, I've been labeled a problem customer. If they know it will happen, they at least need to warn people who pay with EBT. It feels discrimitory.

  Business response

  07/22/2024

  Please know we do appreciate your business and regret that was not expressed as you shopped with us.
  Please share any specific details regarding the items that are not showing as EBT eligible but should be.  If we have an error on our end, we need to have that fixed right away.  Thank you for your communication, we look forward to learning more.  

  Customer response

  07/22/2024

   
  I am rejecting this response because:
  

  The EBT rejected items are seemingly random. But every time this has happened, it has been fixed by a **************** Manager, who sees the items. Nothing is done to fix the problem with the system. This isn't only happening to me, it can't be. 

  
  

  Business response

  07/23/2024

  I will report this issue and please reach out if you change your mind about sharing any specific information. 

  Thank you for shopping with us.

  Customer response

  07/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩