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Business Profile

Gun Equipment

Rock Slide USA LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Equipment.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a slide assembly for a Glock 21 and it doesn't fit. I asked for a refund and was told they couldn't give me a refund,only a replacement. I don't want another one that doesn't work.

  • Initial Complaint

    Date:05/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased a Glock 20 gen 3 custom slide and I waited some time to finish my project, I had taken my slide to a gun ***** today April 30th 2024 to be told it was out of spec and was pretty much useless and cant be used and will not work with any fire arm. I just wanted to say that this company keeps selling people products that arent to spec with Glock products yet they sell Glock parts and keep getting away with making parts that do not work and cant be put together!! and there are plenty of reviews from hundreds of people complaining about the quality control and the fact that this company has been making c*** out of spec products that can not be used due to them not making the part correctly so now Im out 400 plus dollars and I want my money back! This company should not even exist I dont understand how you can get away with ripping people of by selling s*** you cant use because it wasnt made properly!!

    Business Response

    Date: 05/01/2024

    This is the first time you have ever emailed us about an issue and you purchased the slide you said 2 years ago. We would be more than happy to replace the slide if there is an issue because we have a life time warranty.. 

    Customer Answer

    Date: 05/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:06/09/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a slide only got a G22 gen 3 it was reasonably priced I was do excited i paid the $60 delivery fee to get in ten days which i did get. I opened it looked great i installed it fit great but where the extractor fits it doesn't allow the claw to sit far enough from the breach face to catch the rim of the casing so it jams. I tried new ejector, ejector spring, plunger, safety plunger, etc I called just to get their reaction and they said sure no problem we will take care of you with in-store credit when I called back with the sale info we were disconnected three times I emailed no response so now it just sits in the box with the big life time warranty insert. I simply want to replace it straight across for one that works. I'm not looking for any rebates or refunds just the working product advertised. I still have the sales order and receipt from the 3/4/22 purchase

Rock Slide USA LLC is NOT a BBB Accredited Business.

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