ComplaintsforRock Slide USA LLC
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Complaint Details
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Initial Complaint
07/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a slide assembly for a Glock 21 and it doesn't fit. I asked for a refund and was told they couldn't give me a refund,only a replacement. I don't want another one that doesn't work.Initial Complaint
05/01/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had purchased a Glock 20 gen 3 custom slide and I waited some time to finish my project, I had taken my slide to a gun ***** today April 30th 2024 to be told it was out of spec and was pretty much useless and cant be used and will not work with any fire arm. I just wanted to say that this company keeps selling people products that arent to spec with Glock products yet they sell Glock parts and keep getting away with making parts that do not work and cant be put together!! and there are plenty of reviews from hundreds of people complaining about the quality control and the fact that this company has been making c*** out of spec products that can not be used due to them not making the part correctly so now Im out 400 plus dollars and I want my money back! This company should not even exist I dont understand how you can get away with ripping people of by selling s*** you cant use because it wasnt made properly!!Business response
05/01/2024
This is the first time you have ever emailed us about an issue and you purchased the slide you said 2 years ago. We would be more than happy to replace the slide if there is an issue because we have a life time warranty..Customer response
05/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
06/09/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I purchased a slide only got a G22 gen 3 it was reasonably priced I was do excited i paid the $60 delivery fee to get in ten days which i did get. I opened it looked great i installed it fit great but where the extractor fits it doesn't allow the claw to sit far enough from the breach face to catch the rim of the casing so it jams. I tried new ejector, ejector spring, plunger, safety plunger, etc I called just to get their reaction and they said sure no problem we will take care of you with in-store credit when I called back with the sale info we were disconnected three times I emailed no response so now it just sits in the box with the big life time warranty insert. I simply want to replace it straight across for one that works. I'm not looking for any rebates or refunds just the working product advertised. I still have the sales order and receipt from the 3/4/22 purchaseInitial Complaint
12/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The product is not manufactured to fit what they claim on their website. Tolerances, cuts etc all useless.. They make claims of warranties and customer support for their product but fail to stand behind their claims. TOTAL FRAUD
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.