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Business Profile

Cable Contractors

National OnDemand, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for National OnDemand, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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National OnDemand, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They were working near our house. They left big metal reels, empty beer cans and bottles and trash in our yard. It’s been there for several weeks. We’ve called multiple people multiple times and can not get anyone to call us back. There were several issues while they were working including blocking our mail box and interrupting our mail service, blocking our driveway so that we couldn’t get in, they broke the fire hydrant in our front yard and never reported it to the water company. We want the crap out of our yard. It’s complete nonsense that they won’t return any phone calls.

      Customer Answer

      Date: 10/26/2022

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 12/23/2022

      We are grateful for the opportunity to remedy this unfortunate situation.  National OnDemand is committed to providing excellent service for our clients and their customers, and seek to swiftly and satisfactorily restore damage that may sometimes occur to private property as part of our efforts to build broadband infrastructure. We apologize if this was not the customer's experience in this case.

      Our local construction manager has reached out and communicated personally with the landowner after being made aware of the issue.  Damages to the driveway and right-of-way have been restored to the satisfaction of the landowner, and we recommended that additional restoration be requested from ***************** who also performed work on the premises. 

      We believe we have done our part to restore the affected areas to a state as good or better than when we began construction, and we look forward to completing the project in the near future.

       

       

    National OnDemand, Inc. is BBB Accredited.

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