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Business Profile

Foundation Contractors

Carolina Foundation Solutions, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Carolina Foundation Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Carolina Foundation Solutions, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - Initial visit was on 1/11/23 - Paid Deposit 816.19 - they told us they would lift and secure the unsupported girder. - they came and did not repair it correctly and after pointing out the problem, technitian agreed that they would fix it right which they did and after many calls including a no call no show we decided not to work with them and we no longer felt comfortable doing business with them due to the lack of communication and professionalism. *Please see the very detailed explanation of the terrible experience we had with them attached* Summary - after a month waiting on callbacks and to hear from them they tried to come and perform a repair that we dont authorize and basically giving us no option of losing our money or accepting to allow a repair that is not needed. - all we wanted was to part ways and move on but they keep showing their terrible work ethic, bad and dishonest business. So leave us no choice but to reach out to BBB, share our experience as a review to hopefully warn others so they can save time, frustation and money by going a different route with a different vendor. Please see attached letter with all the details

      Business Response

      Date: 03/07/2023

      Good morning,

       

      Despite the challenges of being allowed to address the issues at the home, Carolina Foundation Solutions has resolved the complaint to the customer’s satisfaction.  We have provided a full refund. 

       

      I did attempt to contact you by phone yesterday.  You do not need to respond to my voicemail.

       

      Carolina Foundation Solutions, LLC has and will continue to strive to provide the best customer satisfaction.  We regret that this customer’s expectations were not met during the initial visit.

       

       

      Regards, 

       

      Chet Miller

      Member Manager

       

      Carolina Foundation Solutions, LLC 

      Office: 336.395.7050

      Mobile: 336-260-0960

    Carolina Foundation Solutions, LLC is BBB Accredited.

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