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Find a Location

L. M. Wilson Heating & Air has 1 locations, listed below.

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    Business ProfileforL. M. Wilson Heating & Air

    Heating and Air Conditioning
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/1997

    Years in Business: 35

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    L. M. Wilson Heating & Air offers service and installation of air conditioning and heating systems.

    Business Details

    Location of This Business
    1753 E Webb Ave, Burlington, NC 27217-7415
    BBB File Opened:
    9/6/1995
    Years in Business:
    35
    Business Started:
    4/2/1989
    Business Started Locally:
    1/1/1989
    Business Incorporated:
    3/8/1990
    Accredited Since:
    1/1/1997
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 14266 for this business, issued by Plumbing, Heating & Fire Sprinkler Contractors, NC State Board of Examiners of. The expiration date of this license is 12/31/2024.

    These agencies may include:

    Plumbing, Heating & Fire Sprinkler Contractors, NC State Board of Examiners of

    1109 Dresser Ct.

    Raleigh NC 27609

    (919) 875-3612

    • HVAC# 14266

      Electrical#20931/00 SP-PH

    Type of Entity:
    Corporation
    Alternate Business Name
    • LM Wilson Heating & Air
    • L. M. Wilson, Inc.
    Hours of Operation

    Primary

    M:
    8:00 AM - 4:45 PM
    T:
    8:00 AM - 4:45 PM
    W:
    8:00 AM - 4:45 PM
    Th:
    8:00 AM - 4:45 PM
    F:
    8:00 AM - 4:45 PM
    Business Management
    • Mrs. Katy W Alston, President
    Contact Information

    Principal

    • Mrs. Katy W Alston, President

    Customer Contact

    • Mrs. Katy W Alston, President
    Additional Contact Information

    Fax Numbers

    • (336) 570-3033
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/03/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I hired them yesterday 8/2/2022 to come check my air conditioner. I was given a time frame of 12-4pm. When I learned that they had not come at 4pm, I tried to call them, they were closed! I left a not so polite voice mail about their lack of communication. I never got a text message about them coming, so I hired another company. LM showed up after 5pm, I didnt even know it was them, I thought it was the second company I hired. The guy was extremely dry with me, never apologized for the confusion. I let him come in and look at my system, he gave me a quote that was higher than the quote of the second company so I sent him on about his day. He was in my house less than five minutes. I got a call from them today 8/3/2022, asking what happened, I told the lady what happened and I got off the phone. Next thing I know...I GOT A BILL FOR 98.64 FOR THIS MAN COMING TO MY HOUSE LATE AND STAYING FOR LESS THAN FIVE MINUTES!!!! I called the business to dispute the charge and I professionally began to state my case, the lady was obviously upset about my review, CUTS ME OFF THEN BEGINS TO YELL AT ME!!!! I should not have to pay this bill as I had no way of cancelling the tech and I was not even informed that they were still coming. They did not show up until AFTER 5pm!!
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sherri M

    5 stars

    06/19/2024

    I am not exactly sure how many years we have work with them, but I believe it has been approximately ***** years and they have been GREAT. If they are closed, you can call 24 hours, leave a message. an they will call you back the next day. If it is an emergency situation, they will get back with you ASAP.They are ALWAYS prompt and arrive within the given period of time. they are extremely thoughtful, kind, always give us a checklist as to what was done and also let us know what, if anything else else needs to be done, and it is fixed promptly. During the last 3, 90 degree days, through no fault of theirs, our filter needed to be replaced, a couple of wires were burnt in half and the temperature in our house was in the upper 80's for 2 days. I called them on 6-18-24, they came to our house on the 19th and everything was fixed within 1 to 1/5 hours, and the temperature in the house has already dropped to 80 degrees, which is GREAT compared to almost 90.

    L. M. Wilson Heating & Air Response

    06/20/2024

    Thank you so much for your kind words *************************!

    Local BBB

    BBB® of Central and Northwest North Carolina

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