ComplaintsforSummy’s Creationz LLC

• Initial Complaint

  06/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I did not receive the 95 sets of nails from Summyz Creation LLC.  I was sent a tracking number ************************** ( 95 sets and it is showing in the postal system as "Not Trackable" supposedly sent 05/09/22) **************************( 5 Sets; I paid $24.00 to receive before hand on 03/18/22 received these) **********************( 105 sets received 05/13/2022) 02/24/22 ordered on ******. Said I would get the first 100 by the end of March. 03/17/22 I asked if I could get 5 sets of nails for display. I paid $24.00 for overnight shipping. I did receive those which I had previously seen posted on her IG page 03/19/22 Summy's stated will go out on Monday 100 nails 05/30/22 Monday I said I needed the 95 sets of nails by Friday 06/03/22 and said she could ship the next day which was Tuesday.  But I asked her how many were completed and I could meet to pick them up.  And only had 43 sets done when previously said she had over half of them done.  Again trying to get my business saying she only had 1 spot left.  Told her my friend could meet her Thursday 06/02 which is today at 2pm.06/02/22 Sent me a text this morning asking if I could push the time back that she meets my friend to 3pm.  We agreed and then all of a sudden said that she went to the post office and said they had been delivered in May and could not tell me a date or provide me with a valid receipt or the claim number that she had supposedly did a claim.  As soon as I asked for it became very defensive.  I would like a refund of the 95 nails that I paid for. $950 (@ $10 per set)$95 (10% discount)$12.00 Shipping$62.86 Taxes$929.86 Total Please assist me with getting a refund since I have not received 95 sets of nails.  There was also a post on ETSY from another customer that she left feedback of not receiving nails from your merchant.  I have communications of all of the messages through text message.  Also a screenshot of the other customer. Attached a document with all information

  Business response

  06/09/2022

  Hey I am emailing because I received a letter saying that I had a complaint. I see the name of the person who complaint. I’ve had a stressful transaction with her. She has been very rude to me and I’ve been nice and respectful to her since she first contacted me to Place an order with me. I have processing times as well as policies that have been in place on my website for a long time. I do everything by my policy. I have many customers with no problems. I feel like she is scamming me because I sent her 100 sets and I sent her 105 sets then she told me she didn’t get the 100 sets only the 105 sets so I put everything aside to redo sets all Over again. I found out that the nails were sent to the receiver which is her. I caught it in fine and didn’t send her free sets because I found out she had already got the original boxes and now she is trying to get free sets too. If anyone did that they would be out of a business. I work every hard for my small business and I’ve been nothing but honest. All my clientele everything is on social media and my website as well list everything on there. I’m upset she complained but I have all the proof that boxes were sent out. At this point I don’t know what else to do. I haven’t had to put deal with a person like that before I’ve been respectful this whole time! Please let me know what I need to do next. Thank you. I have also attached my policies as well as my wholesale order information on here that Avery customer sees while purchasing. 

  https://summyscreationzllc.com/

  https://summyscreationzllc.com/products/press-on-nails-wholesale

  Customer response

  06/09/2022

   I am rejecting this response because: the merchant did not send the nails, I will attach the tracking number that I was sent the tracking number is saying that it is not trackable.  I also have the text messages where the merchant stated that she filed a claim that that package of 95 nails was missing.  When I asked for that proof was denied it.  Since she sent would have had insurance on it.  I am out $929.86 and did not receive 95 sets of nails.  When I received the 5 sets & the 105 sets I made sure to let the per merchant know that I received them.  I was very patient ordering on 02/24/22 and was told so many excuses regarding getting the nails shipped to me.  When I wanted to meet to pick up my merchandise that I paid for then there was another excuse.  This merchant has stolen my money and not provided the products I ordered.  Karma comes back to bite people that lie & steal. I reject the continued excuses of the merchant and just want my $929.86 returned to me.  I don't want the 95 sets of nails now becuase of the bad business sense and transaction. I would be more than happy to send all of the text message conversation where the merchant was still trying to get my business, even on the day that we were supposed to meet in Burlington, NC on 06/02/22 so that I can get my 95 sets of nails that I paid for (you can see in the text message attached file). Since I was patient up until not having my product in over 3 months.  Thanks $950 @ $10 per set; $95 (10% discount);$12.00 Shipping; $62.86 Taxes; = $929.86  
  

  Business response

  06/13/2022

  Hey hope you are doing good. I received another letter ID is ********

  At this point I have no idea what to do! I have sent out all the mail. How did I steal when I’ve sent out packages to the customer? I’ve sent her 205 sets already 2 separate orders. She orders 30 sets on one order and 170 on another order plus the 5 free sets I sent her. I have many clients who order monthly and everyone gets their package! I am at a loss now sent her so many nails and now she is trying to dispute and complain. I have to go based on the records and the post office. If all small businesses just refunded all the time and sent free product they would be out of a business. This has stressed me out so bad mentally I’ve never had to deal with something like this before! I have happy customers and a big clientele. I have all the text messages as well. My processing time states 30-60 days. When me and her spoke on the phone when she first contacted me before placing an order I had told her I have a 30-60 day processing time but orders. Since she ordered 200 sets at the same time she knew it would be a long time because of the processing time since it’s a big order. So it would be 100 sets first and then another 100 sets. 30-60 days processing time for each. Nails were sent out to her on time and before time. I make all nail sets by hand in between my other orders that’s why I have my policies and my processing times posted on my website  for everyone to see. Customers see that and understand that before they order that way there are no problems. But seems like she missed that. I can’t rush 100 sets I can’t put everyone else off and do hers first that’s why there is a processing time for orders. Yes I did send her a text letting her know I had certain openings left because she had told me to keep her posted that’s the only reason I told her I have a few spots left If she would like to book for future orders. Plus I let her including all my wholesale customers know that I started making logo stickers if anyone is interested. I sent that to all my wholesale customers not just her. I have a business to run I promote my business  that’s part of it. I don’t see anything wrong with that. If I would have known this customer was going to be this way I would have been cancelled here order when she first placed it but seems like they want product and their money back and it’s not fair to me when I work hard on double the sets and go through so much stress when I did my part. The customer never asked me for the claim number. I went to the post office and I let them know that my customer said her package wasn’t delivered the lady told me at the post office she will start a search and do a claim. She said I was going to be contacted if it is found and they told me it can take 30-60 days to find if found but it can be sooner too. I never heard from the post office but I ended up doing post office drops offs so I asked the post office lady the same day I was suppose to meet the customer and they told me it had been set to the receiver a while ago. I wish I asked for an update before because then I wouldn’t have had to redo all the sets all over again for nothing. I had also sent her 5 free sets for the inconvenience as well as her other 100 sets as well. So she got all her sets. Also I never meet customers my business is all based online but I was still willing to meet her to be done with it and still first she said her friend will meet her then she said her friend can’t change her schedule around she is doing her a favor then she said she will come meet me instead it kept changing. I was still willing to meet that day until I found out she had already Received her package. I let her know right when I left the post office because that hurts my business. The customer didn’t do a claim she should have done a claim for her package as well I had told her and I did it on my end at the post office with the lady since I do drop offs at the post office anyways. I use to have a drop box where I drop off packages at a local mailing place and they had drop box there for all mail services. Then due to delayed mails from there I ended up doing drop offs at the post office myself. All my labels are pre printed and already attached to the box all I have to do is drop off packages at the post office so I don’t have to stand in line. It makes life easier and I have so many packages at a time I just leave them on the counter and leave. That way the clerk scans them once they get their customers or whenever they get a chance I guess. I literally re did 95 sets for her for no reason at all. People work too hard for their business day and night to deal with something like this. I complete my orders and they are sent out and out of my hands after that. I have attached my policy and my processing time that’s listed on my wholesale that everyone sees before they order. 

  The customer had 2 orders they both were sent plus some free sets as well that I sent being nice but I didn’t have to. I have all my clientele everyone I have pictures of the sets I’ve done for her everything is on my social media as well. I post all my work on my social media because I’m proud of my work I’m proud of my business and I work very hard and honestly!  Please let me know what I’m suppose to do or what else I need to submit. Thank you. 

  https://summyscreationzllc.com/products/press-on-nails-wholesale

  Customer response

  06/13/2022

   I am rejecting this response because: I did not receive 95 sets of nails that I paid for.  I am not asking for free sets because I NEVER received 95 sets. I cannot file a claim per the post office because they never received the package.  Under the tracking number ************************** 03/24/22 Shipping label created at 3:18pm; a month later 04/23/22 Pre-shipment info sent to USPS at 6:52am.  Nothing else after this, the post office never received the package so that is why no additional tracking information.  Any business should send the product(s) that the customer paid for.  There is a policy that a consumer should be able to track a package that they are due to receive if the products are not received then the customer should be entitled to a refund for items not received.  I am in business as well and would not scam anyone to get something free.  I have worked hard for the licenses I hold and the reputation I have.  If you noticed ever since 05/09/22 the small business owner was willing to meet with me and said she filed a claim with the post office.  So, at this point she has my money, I don't have 95 sets of nails and now can maybe double up on a claim with the post office.  Again, per the post office I cannot file a claim on something that the post office did not receive, ghost package.  Also, the merchant stated that the post office lost the package per the messages.  So how can one moment it be lost, but delivered at the same time.  It does not make any sense.  I want my money back for 95 sets of nails I did not receive and don't have to worry about being in contact with the merchant ever again.  Speaking of social media, friends, family, and merchants themselves write reviews to make their company look good.  I have worked in the corporate world and have seen it many times.  I am not sure why the merchant chose to do this to me and not send my products I paid for.  I guess being nice to people gets you this, scammed and holding the shorter end of the stick.  
  
  

  Business response

  06/20/2022

  Hey responding back once again for a letter that came in the mail for tracking info. I have attached 2 pics of orders that’s included with order info and tracking. 

  Hey I also refunded half of the amount to the customer to be fair at this point because she said she didn’t receive that order but the post office said she did. To be fair I refunded half and that’s the best I can do. Because at this point I’m at a loss for product, time, and money. Amount she is requesting is $929.86 I refunded half of that. $464.93.

  The pictures on the bottom show amount refunded out or 2 orders to total that amount. 

  Customer response

  06/20/2022

   I am rejecting this response because: I did not receive any of the 95 sets of nails.  Refunding only a portion when I did not receive the shipment is unacceptable.  I will accept what I paid for and did not receive and that is the $929.86. The post is stating that they did not receive the shipment and I am unable to do a claim since they did not receive it.  Can the merchant send proof that I received the shipment with that exact tracking number?  I did receive 5 sets in one shipment that I paid extra for next day and 105 which shows delivered to me which I have previously provided proof. 
  
  
  

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