2 Customer Reviews
Review from Alex D
1 star12/26/2022
We reserved a house from Carolina Beach Realty for 12/15/2022 thru 12/18/2022. The house was *******************.
When I reserved this house, months ago, one of my questions was the hot tub. I verified it worked and would be working. I was assured it was and would be clean and ready to use. Needless to say, the hot tub was neither clean or working. I called for maintenance, he showed up several hours later, determined the pump was bad, and told us he would have his office pick one up and he would install Sunday. So at this point we were 3 days without the hot tub, but he never showed back up the remaining time we were there. No call or communication from Carolina Beach Realty.
Our first impression was the dead cockroach on the kitchen floor.
The top 4th floor deck had multiple very soft floor planking, looked like 1 plank had been replaced, but no others.
The grill needs to be replaced, plenty of gas but never got over 150 temp.
The elevator was very iffy, I had to reset the circuit breaker multiple times because it would not leave the 2nd floor.
The pots and skillets for cooking were Teflon, but very scratched, they need to be replaced.
The water had an extremely nasty smell of rotten eggs (sulfer) that never went away. I am used to beach water, but this was extreme. Maybe a filter system would help?
When 1 person showered, the whole house reeked.
The biggest issue is I received zero communication from them, only when I called. I am now on day 6, and yet to have a call back to discuss this, even after multiple calls from me. They assured me they would call to discuss these issues but never did.
As I see online, Carolina Beach Realty has a history of bad customer service.
Is this how ********************** is with all of their customers and properties?
We are already planning this years vacation there, will definitely never use Carolina Beach Realty again.
Thank you,
*****Review from Pat V
1 star03/15/2022
The place was dirty, musty, and was under repair with exposed rotting wood, exposed wiring and months-old ripped tyvek on the sagging porch. It was unsafe, disgusting and not at all as advertised. I sent photos and reported the issues immediately through all the proper channels (web site, test, phone calls, email, visiting the office). Carolina Beach realty management was repeatedly unprofessional, rude, dishonest, and slow to respond. They repeatedly said they could not help and the manager was unavailable. When the manager did respond, she was rude, condescending, and completely unhelpful (ie she actually offered a slightly discounted lunch instead of money back.) Eventually they gave a tiny discount, but the week was horrible. I will never use this dishonest company again.
Carolina Beach Realty Response
03/24/2022
This guest stayed with CBR back in June, 2021. It is very odd that this type of complaint is being made 9 months later. Especially since this guest never responded to our last attempt to contact them.
The guest was responded to in a timely manner, and CBR does have the correspondence on record with this guest, through email, which is helpful in rebutting claims made by this guest. While we regret that this guest did not have a fantastic stay with us--as this is the goal we have for all guests--we appreciate the feedback and the opportunity to attempt to resolve any concerns or issues the guest had during their stay. Unfortunately, it's not reasonable to request nearly a full refund after staying at a property for the full duration of one's stay--and furthermore, to request this type of refund after fulfilling the duration of the stay. Refusal of such a large refund must be the cause of such a reaction as seen in this complaint. Again, thank you for the feedback and we will always work to improve our efforts to serve all guests in a manner that exceeds industry expectations.
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