Reviews

Review Details

• Review fromJoe R

  Date: 06/05/2023

  1 star
  I bought two brand new cars from this dealer. Honda Accord 2021 was having issues with the screen. I went four times to the dealership and they were not able to fix my car. It's very distracting while driving and becoming a safety concern. I have two minors who ride in that car every day. I am very disappointed on their service. Either they are trying to do discrimination with me or they are not professional at all with updated technology. I complained to Honda cooperate, but they are not serious with matter either. My next step will be complain my issue in federal commission.

• Review fromBridgett F.

  Date: 12/16/2022

  1 star
  This was the absolute worse car buying experience ever. If I could give a lower star than a one, I would. My initial review was 5 stars until we had to return a car. I was in the market for a used car for my mom, my husband found a used accord on their lot. We test drove it and was more less pressured into buying it, because " so many offers were coming in on that car". As we processed to purchase the car the sales manager had to "approve" the way we were paying (bent the rules to take our money). We got the car home to learn it had a serious oil leak, which the service techs said it was residual oil. We took it to our mechanic, and he basically said that it was not residual oil but had more to do with the motor mount (a lot more money to fix). We took the car back and told them that the car was not what they said it was. That's when the sales manager processed to get nasty and unprofessional with my husband. Because they didn't do their due diligence on inspecting the car. Since they don't do refunds and we had to get a car from them. We were rushed into getting a car that we really didn't want. Now we are stuck with it. Not to mention we waited almost 2 hours to sign the paperwork that took 8 minutes. SHAMFUL. The only reason we went to a dealership is so we would not have to go through this. These people are only out to get your money and they could care less about your safety in one of their cars. They need to learn what customer service really means. I will NEVER do business with this dealership again!!! Make sure you do your research before going to any car dealership, especially this one.

• Review fromJames C

  Date: 06/01/2022

  1 star
  I had an appointment to look at a used car. The car was sold after made the appointment. I get that because it is first come, first served. No one bothered to call and tell me. I drive 2 hours round trip with gas prices over $4.40 a gallon. They never offered to compensate me anything, just a meaningless apology. I'm done with Autopark Honda in Cary.