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Business Profile

Restaurants

Orient Garden Restaurant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Orient Garden Restaurant's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Orient Garden Restaurant has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Orient Garden Restaurant

      1233 NW Maynard Rd Cary, NC 27513-8720

    • Orient Garden Restaurant

      505 Retail Way Ste 102 Louisburg, NC 27549-6480

    • Orient Garden Restaurant

      10285 Chapel Hill Rd Ste 300 Morrisville, NC 27560-8821

    • Orient Garden Restaurant

      202 W Nc Highway 54 Ste 401 Durham, NC 27713-7565

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      05/06/2024, my family and i ordered from here as we have for the past 8 years, Went to pick up the food. The total came to approx. $68.00. Drove home to serve the family the food. As usual before serving the food we all taste the dishes , we let me tell you. The one plate the chicken was way over cooked and was hard and dried out in the middle. The second plate had a metallic taste to it The 3rd plate also had a strange taste to it **Can not explain it** The forth plate was tasteless. The fifth plate was also dried out. So we packed up food that was ***be 10 percent missing, Drove back to restaurant and asked for a manager. Explained that the food was tasteless and not appeasing . They then explained **WE DO NOT DO REFUNDS** I said but we did not eat food and brought it all back for you to see that it is not appealing. Again they said ** We do not do any refunds** so my wife and i walked out and told them we would be calling our credit card. /We even updated our 5 stare ****** review, to show what transpired on 04/07/22024. Business did respond to new post starting the following. ******* Response from the owner10 hours ago Thank you for your critical feedback following the previous critical feedback. It is true that the restaurant does not provide food refund. But partial refund *** be provided for certain items that *** not meet up to customer standards. That being said, we believe that the possibility that every of the items in order to be inedible is highly unlikely. This is because Orient Garden aims to provide the best quality food and service for all of our customers, no matter if its 20 years ago or 20 years later. We sincerely apologize for your experience today. Orient Garden will continue to be around if you are willing to give us another try. Thank you! ****

    Orient Garden Restaurant is NOT a BBB Accredited Business.

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