ComplaintsforCircle K Stores
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Complaint Details
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Initial Complaint
01/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Circle K is advertising 87 gasoline for $3.00 a gallon when charging $3.10 per gallon. I went inside and spoke with the employee about the discrepancy, and he said they were aware of the lie, but management would not allow them to change the sign.Initial Complaint
01/03/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I bought some gas from Circle K for $15.01 outside at the gas pumps. It charged my card 48.24. Now I have a negative balance on my card.Initial Complaint
12/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On Sunday, November 6, we filled my 2018 Toyota Camry with gas at the Ocean Isle Beach Circle K location, it's noted as store #***** on my bank statement. Upon arriving home in Bolton, about 25 miles away, the RPMs began to go excessively high while the car was idling and then it began to sputter and the check engine light came on. We took it to ******** ****** in Wilmington on Monday, and it was confirmed by the Technicians at Hendrick on Tuesday morning, November 8, that it was the gas that caused the issues. They have repaired it at a cost of $557.47. I have attached all of their documentation to this email as well as the posted transaction history from my bank account, showing the $35.50 for the fill up. I sent a message on Tuesday, November 8 through the Contact us on the Circle K website, and received a call from a gentleman by the name of *****, who advised he was forwarding my message to the appropriate person, but I did not receive a response back. After calling and emailing again on Thursday, 11/10, I was able to get a call and email back from ****** ****** who advised that the claim was being sent to ***** ******. 8 days later, ***** advised that they accept no responsibility, even though I provided all documentation and proof from the dealership that it was indeed their gas. I am at this time looking to be reimbursed for the repair bill as well as the cost of the terrible gas, which was $35.50.Initial Complaint
08/19/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Went threw the drive threw car wash and the bar broke and went over the side of my truck, putting 2 dents in it. The manager took pictures of the broken bar and my truck. Said they should be in touch soon. This was in April I have called the manager numerous times he said nothing else he can do. I called the 1800 number and left a message no return call.
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Contact Information
Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.