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Business Profile

Storage Units

My Place Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/05/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have three large storage units with MyPlace Self Storage in ***********, **. This group took over the facility at the start of the year from 10 Federal Storage. (I have been renting from 10 Federal for over 5 years.) I moved into a 10' x 20' unit in April 2024 with the provision that the **** system would be fixed as it was supposed to be a climate controlled unit. It has now been three months and I need to pay for a fourth by tomorrow (or incur a penalty) without any change. So I am paying for a climate controlled unit that is no where near climate controlled. I run a vintage ********************** business and store my pieces in the units. I can no longer keep my furniture in the unit (F30) as it has gotten to 99 degrees (and likely higher however the register only has a two digits reading.) I have called numerous times, emailed and implored them to do something to no avail. I also have asked for a change in units as there is a smaller section that is climate controlled. Again, I have heard nothing. When I call I was initially informed they would send out an individual to fix the system. I am now told that they have a part on order, which has been the thread for the past month and half. I have received two call backs to my 10+ calls and messages to this facility.It is actually dangerous walking into the area as the heat is so oppressive I can't stay in long in order to move items around. I would like a reimbursement for the four months I was paying for a climate controlled unit and not receiving one. I would also like to be moved into the climate controlled area for the same price as I am currently paying (same space requirements).

My Place Self Storage is NOT a BBB Accredited Business.

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