Appliance Repair
A-Tech Appliance RepairThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Appliance Repair.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am writing to formally lodge a complaint against A-Tech Appliance Repair (A-Tech), located at **************************************************************, regarding their failure to perform repairs on my refrigerator, for which I have already paid $493.37 in advance.On August 9, 2024, I paid $184.37 for a diagnostic visit, and on September 3, 2024, I paid $309.00 for parts for the necessary repairs to my refrigerator. The company assured me the repairs would be completed by October 1, 2024. However, despite multiple follow-ups and assurances from their staff, repairs have not been performed, and my refrigerator remains inoperable.I have attempted to resolve this issue directly with A-Tech by texting them on September 3, 4, 13, 24, 25, 26, 27 & 39 and October 18 & 21, and through an incalculable number of phone calls. My efforts have been met with delays and unfilled promises, and A-Tech has not responded to my last two e-mails. This lack of service has caused significant inconvenience and frustration.I kindly request your assistance in addressing this matter and ensuring that A-Tech fulfills its obligation to provide the services I have paid for. I believe that consumers should be protected from such practices, and I hope your intervention can help resolve this issue.Thank you for your attention to this matter. I look forward to your prompt response.Business response
11/12/2024
We definitely want to work with the customer to get this resolved soonCustomer response
11/13/2024
I am rejecting this response because: It is unacceptably vague. I need a commitment to perform the work paid for on a specific date or dates.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
2300 Old Steele Creek Rd Ste B
Charlotte, NC 28208-6033
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.