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Business Profile

Auto Accessories

Parks Car Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Accessories.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received wrong order from company. No less than 6 attempts at contact via phone and email were made without a single response. ORDER #PCC18880

    Business Response

    Date: 01/03/2025

    We are so sorry for the delay in our response during this holiday season. We are catching up and will correct the actions with Mr. ***** We realize we did not respond in a timely fashion but going forward will be more prompt. This delay was due to the influx in orders during Black Friday all the way through the New Year. Most employees who usually respond to these emails were helping pack orders- we had all hands on deck! We are making changes in our daily operations to make sure this does not happen again. Thank you! 

    Customer Answer

    Date: 01/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

Parks Car Care is NOT a BBB Accredited Business.

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