We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Beauty Supplies

Ixora Botanical Beauty, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase an online facial wash 7/21/2023 Paid for 2 day shipping item has not been received as of 8/6/2023 I have reached out the company numerous times only to have emails stating the package has already left the warehouse and it should reach me soon. Another email was send stating they are sorry and will try to have better shipping in place due to issues and will give discounts on future purchases. Im requesting a refund I feel this package is lost!!

  • Initial Complaint

    Date:07/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/25/23 I purchased 4 - Donkey **************** Facial Cleanser for a total amount of $151.96. My credit card was charged on 5/26/23, it was supposed to be 2-day shipping, I'm still waiting. It is order # *****, I was given the **** tracking # ******************************. I emailed them on 6/13/23 inquiring about my order. They replied on 6/13/23 that is was on the ********** gave me the tracking number. But, all they did was send the pre-shipping info. to the post office, never sent the actual package, even still today. I emailed them again on 6/28/23 telling them that if I did not receive my items by 6/30/23 I would have my bank investigate the matter & reverse the monies paid to them. Their response was to send me an application to be an ambassador for their products, that I'm still waiting for. I was so outdone, so I responded, "This is your response to my email?". Their response was to send me another application. I contacted my bank this ************** told me they would take care of the charges to my credit card & investigate the matter. My daughter ordered from them a couple of days after I did, she is still waiting as well, and she lives in a different city. My daughter has ordered from them before, she told me that it takes about a month to get it. However, their website & my receipt state 2-day delivery. Since my first letter they have removed that statement, but it is on my receipt. They need to be held accountable for the lies on their website. How can they just charge people's cards immediately & then have you wait indefinitely for your purchase?

    Business Response

    Date: 07/24/2023

    The order was shipped. The issue is, we have had to have **** open investigations on a bunch of orders (72 in our last count) that are sitting in the wind. We have been preparing to resend our orders because those orders simply are lost. We have been sending out emails to customers to notify them of what has been happening, but because the tracking number says in pre-shipment, they believe we just shipped the label. That is not the case. We do apologize for the delays but there are certain situations beyond our control. And because we are a small business, before we resent 72 orders, we had to do our due diligence to make sure we did everything to retrieve them because that is a big loss for us.

  • Initial Complaint

    Date:06/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two products on 5/17/23. Only one shipping price is offered: $29.18 for guaranteed shipping in two days. One product was delivered on 5/20/23. I received an email from the company on 5/21/23 that the website and warehouse was shutting down to relocate. I emailed customer support on 5/22/23 to inquire about the second product that still had not reached **** (Tracking # ******************************). **************** replied on 5/22/23 that the product was collected by *** on Saturday and I should have a *** tracking number within 72 hrs. On 5/25/23 I got an email that guaranteed refunds for products not shipped in the next 24 hrs. I contacted customer support on 5/27/23 to ask that the refund offer be extended to my order placed on 5/17/23. Customer support responded on 5/29/23 that they could not issue a refund because my order was successfully picked up by *** on Saturday and that I would have a *** tracking number within 72 hrs. I asked customer service on 5/30/23 to confirm the exact date it was picked up since I was told the exact same thing a week ago and still had no tracking number. All I got was an apology for the delay. The only tracking number I have is for **** (******************************) and it is still in pre-shipment status they have been awaiting the item since 5/19/23.My order # is *****

Ixora Botanical Beauty, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.