Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I settled with Hood and Thompson Associates back in 2017. I am now receiving call threating litigation action. I have tried to call phone number listed and it does not work. The litigation company wants the original account # to show that I have settled this. Hood only supplied me with a ref#. I would like to be contacted and helped to get this matter cleared up.

  Business Response

  Date: 02/20/2025

  From: ********** THOMPSON 
  To:  MR. ***** AND BBB of ***************** and Western N.C. 
  Subject:  COMPLAINT ***********
  Respond to Complaint 
  
  
   I spoke with Mr. ***** regarding his issue with another collection agency attempting to collect on an account he settled with us seven years ago. I inquired whether he had sent the collection agency correspondence confirming that his account was resolved. He indicated that the collection agency agent refused to accept his letter stating that this issue was resolved in our office seven years ago. I advised Mr. ***** that the documentation he possesses from our office is still valid. I encouraged ******** to reach out to me personally if he has any additional concerns.

  Respectfully,

   

  Mr. Thompson

  Customer Answer

  Date: 02/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is either fake or has poor training of their employees..a employee suggested I get a gift card to pay debt. The name on agreement is not the same name of company that tried to withdraw money from my credit card. They won't provide me with validation information.

  Business Response

  Date: 03/02/2025

  Dear ******** *******,

  
  Thank you for bringing your concerns to our attention. We value feedback from our customers and take any issues seriously, especially when it involves our staff and service quality.

  
  As you may know, at the beginning of each fiscal year, we increase our team size to better serve our customers.Our training program lasts for three weeks, with the first two weeks dedicated to classroom instruction. During this time, we cover essential topics such as the debt life cycle and the processes involved in handling accounts that come to our office. In the third week, new hires begin taking incoming and outgoing calls, allowing them to apply what they have learned in a practical setting.

  
  In this particular instance, it seems that the new hire was understandably nervous and mistakenly believed that prepaid debit cards could be used as a form of payment. I want to emphasize that our policy does not allow prepaid cards for transactions. Unfortunately,the new hire was not aware of this policy, which led to the confusion you experienced.

  
  We understand that new team members may face challenges as they transition to their roles, and we are committed to providing them with ongoing support and guidance. Please be assured that we take consumer concerns very seriously and will address this situation to ensure that our staff is well-equipped to assist you and other customers in the future.
  Thank you for your understanding,and we appreciate your patience as we work to improve our service. If you have any further questions or concerns, please do not hesitate to reach out.
  Best regards,
  
  ********** Thompson 
  Management Team
  Hood and Thompson Inc 
   ****************************************************************************

• Initial Complaint

  Date:01/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They took $175.00 out my checking account. I am not aware of this company and tried real hard to get a phone number to speak to an actual human. Not chit chat on line, but speak to an actual human. Even my bank could not contact them! I have already placed a stop payment on the pmt until I get a response from a human. I have also been informed that as me requesting this information the company has 24 hours to respond. So I am waiting for a response!

  Business Response

  Date: 02/18/2025

  See Attachment.
  

• Initial Complaint

  Date:12/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company was not authorized to withdraw multiple times from my account. I was under the impression that I had legal proceedings against me.

  Business Response

  Date: 02/18/2025

  See Attachment
  

• Initial Complaint

  Date:06/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I resolved and paid Hood and Thompson Associates on 06/23/2016 for an outstanding Express Account ***************** ACCT # ************* the matter was processed and paid yet Im getting calls yearly regarding this account. I most recently received a call threatening litigation from a new creditor. They even contacted my senior and ailing parents on June 5th 2024 which scared them. My father was just released from the hospital. It seems they are selling paid accounts and my personal information to other collection companies. I would like my credit restored and my name removed from any lists going forward. How is this even legal? Why was this not closed out in 2016. I do have the settlement letter and deduction receipt if needed. The attorney general needs to be contacted as it seems that this has been a recurring problem and consumer concern.

  Business Response

  Date: 07/05/2024

  Dear ***************************,
  
  Thank you for reaching out regarding your paid collection account with Hood and *************************************. I understand how important it is to ensure that all financial matters are properly addressed and documented.
  
  Upon reviewing your account in 2016, I can confirm that the collection associated with your name has been marked as paid in full. This update should reflect positively on your credit report, and no collection agency should be contacting you regarding this matter. If you continue to be contacted, please provide the notifications that we have previously sent to you.
  
  If you have any further questions or if there's anything else you need assistance with regarding this matter, please don't hesitate to let me know. I'm here to help ensure that your concerns are addressed promptly and accurately.
  
  Thank you once again for your diligence in handling this issue. Your proactive approach is commendable, and I'm glad we could assist in bringing this matter to a satisfactory resolution.
  
  Best regards,
  
  ********** Thompson 
  Hood and Thompson Associates

• Initial Complaint

  Date:05/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the course of the last three years I have received numerous calls and voicemails asking for a *******************************, I have informed this compay that no such person has ever been associated with my telephone number and requested that my number be removed from this persons file.I have received voicemails stating that they are attempting to serve ******************************* with legal papers and that failure to respond will result in various legal actions against her. I have called the number back in response to the voicemails and informed the person answering that the person theyre calling has never been associated with my telephone number and to please remove my number from their records as it is incorrect, in response I have been hung up on, on numerous occasions or been told that my telephone number has been deleted on numerous occasions also but still the calls continue and this is unacceptable harassment. Today the company called again and I was told by the representative answering that my telephone number has been deleted as requested, but since this appears to be an ongoing problem that I should email the company at the email address: ***************************************** to make my complaint to an executive and I have done so.I want these calls to stop immediately, I have received three calls this week alone. This company may be illegally attempting to collect on a debt that they do not have legal standing to collect in violation of the Fair Debt Collection Practices Act.

  Business Response

  Date: 06/03/2024

  Dear BBB and *******************************,
  
  
  We have received the complaint filed by ******************************* through BBB.org.
  
  
  We want to address and resolve his request promptly. It is our utmost priority to take our consumers' concerns seriously and ensure their complete satisfaction.
  
  
  Regarding his complaint, we fully understand that he was contacted on an Account ******'s previous phone number. ************** informed us that he is now the rightful owner of that phone number and requested that our company cease communication and remove his number from our records.
  
  
  We want to clarify that this was ****************** initial interaction with Hood & Thompson Associates, **** Our dedicated staff assured him that his number would indeed be removed. However, we did inform him that we cannot control any attempts made by other companies. To ensure his number was successfully removed and prevent any future occurrences, our staff promptly removed his number and thoroughly double-checked to confirm its removal. We are pleased to inform ************** that his number did not generate any account and has been successfully eliminated. ************** expressed his understanding and gratitude towards our staff for their assistance. He made it clear that he would file a complaint if we were to contact him again, but we respected his wishes and refrained from further contact. Furthermore, our staff reiterated that we have no control over calls made by other companies.
  
  
  ************** also requested a means of contacting our company if necessary. Despite the threats made, our staff provided him with our company's email address. It is important to note that since our initial contact with ************** on May 31, 2024, Hood & Thompson has not reached out to him.
  
  
  Warm regards,
  Hood Thompson & Associates
  

  Customer Answer

  Date: 06/03/2024

   
  I am rejecting this response because: The email address provided was invalid and my email was returned as undeliverable, the main office telephone number provided also invalid as when called there was a recording that the number does not accept incoming calls. As stated in my complaint this company does not call for me but for a *******************************, I have made contact with this company a number of times each time being assured that they have removed my number from their data. base. The calls continue, And due to the threatening nature of voicemails they are in violation of 15 U.S. Code ******************* Collection ********************************* has a reputation, numerous complaints and court rulings for inappropriate and illegal debt collection practices, they need to be advised in the strongest possible terms to restrain themselves from any further contact.

  I also find their claims that I threatened them when I called them considering the many times they've left threatening voice mail for ******************************* in violation of 15 U.S. Code ******************* Collection Practices Act. ************************ Thompson needs to be made aware of this complaint and needs to take the appropriate administrative action to assure that these practices do not continue.
  

  
  
  

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repeated scam phone calls, refuses to delete personal data despite California laws regarding data storage.

  Business Response

  Date: 06/10/2024

  Date: June 7, 2024
  
  To: BBB
  
  
  Subject:  Remove Phone Number/Do Not Contact
  
  Complaint ID ********
  
  We write to you in response to the complaint filed through BBB.org by *************************** regarding our company's handling of her personal data.
  At Hood Thompson & Associates, it is our utmost priority to address consumer concerns promptly and effectively to ensure overall satisfaction. After conducting a thorough investigation into ******************************* complaint, we would like to provide clarity on the matter.

  
  Upon reviewing our records, we found that ******************************* request to remove her contact information from our database was successfully completed. As she was not the account holder, the removal of her phone number,xxx-xx-xx42, resulted in the inability to access past history associated with that number or the corresponding account.

  
  We understand ******************************* concern regarding unwanted contacts from other companies. While we empathize with her experience, it is essential to note that we cannot control communications made by entities outside of our organization. However, we sincerely apologize for any inconvenience or misunderstanding caused.

  
  As part of our commitment to consumer privacy and satisfaction, we maintain policies that limit forms of communication with consumers and account holders. We assure you that ******************************* personal data has been handled in accordance with our established protocols.

  
  We trust that this explanation brings clarity to the status of ******************************* personal data and resolves the complaint with Hood Thompson & Associates, **** Please do not hesitate to reach out if further information or assistance is required.
  
  Thank you for your attention to this matter.
  
  Kind regards,
  
  ********** Thompson
  Hood Thompson & Associates

• Initial Complaint

  Date:01/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hood and Thompson collected almost ***** from me (monthly payments of $100 over the past year) for a PayPal Debt they said I owed. I was stupid enough to agree to it initially and not ask for a debt validation letter. In any case, I paid everything in full, yet I had to request a paid in full statement. They emailed me one. Still, I am receiving calls from multiple different debt collection agencies saying I owe PayPal money and will be taken to court or a bank levy will be placed on me to collect the money. Apparently Hood and Thompson has neglected to report that my debt is paid in full. I want them to do their job and report that I have paid my debt!

  Business Response

  Date: 01/26/2024

  Date: January 26, 2024

  
  Subject: Re: Customer Complaint and Continued Collection Calls
  Case ID: *************
  Dear ****************, and ***************

  
  We have received your communication regarding the customer
  complaint filed by ******************* on BBB.org, and we would like to address the concerns raised.
  Firstly, we want to express our gratitude for bringing this matter to our attention. We take customer
  concerns seriously and strive to ensure a positive experience for everyone associated with our services.
  Regarding *********************** case, we understand that she has been receiving calls from another
  collection agency, despite our efforts to resolve the matter. We want to assure ******************* and
  BBB.org that we are actively investigating this issue to identify any lapses in our communication or
  processes.

  
  We have provided and communicated with ******************* with the following documentation:
  1. Agreement Letter: Outlining the terms of our arrangement.
  2. Payment Confirmation Letter: Detailing payment dates and amounts.
  3. Settlement in Full Letter: Confirming the resolution of her account.
  We acknowledge that ******************* should not be receiving collection calls, especially after having
  received these formal documents. Our team is working diligently to investigate the matter further and
  resolve any discrepancies or miscommunications that *** have occurred.

  
  In addition to our conversation with *******************, we have provided guidance on the proper
  collection process that should be followed when a consumer has outstanding debt. We are actively
  taking measures to ensure that any further communication with ******************* aligns with the
  guidelines outlined in the Fair Debt Collection Practices Act (FDCPA).
  
  Thank you for your understanding and cooperation.

  
  Sincerely,

  
  ********** Thompson
  Hood and Thompson Associates
  Phone: ************ | Fax: ************

• Initial Complaint

  Date:12/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called to resolve a debt with a health care provider. I don't recall which provider. This was when I made arrangements to make payments. $$110/ mo. I am trying to reach them and review my account, but have not been able to do so. I have paid total of $$440. I am unable to get any details with the info I have. Thru Hood and Thompson

  Business Response

  Date: 12/22/2023

  We appreciate the opportunity to address the concerns raised by ****************************** regarding her CashNet-USA account. At Hood and *************************************, we take great pride in our commitment to customer satisfaction and transparency.
  As part of our standard procedure, we employ a comprehensive two-step verification process to notify customers of upcoming payments. Step 1 involves the dispatch of payment reminder emails, typically sent 48 hours before payment processing. Step 2 follows with our verification agents reaching out to customers via phone to reinforce the impending payment. This process is designed to ensure effective communication and provide customers like *************** with sufficient notice to prepare for their upcoming financial commitments.
  We did receive notice of the complaint on December 22, 2023, and promptly initiated contact with *************** regarding the matter. *************** informed us that her December payment had declined due to the issuance of a new credit card. We acknowledge her diligence in providing us with this information and appreciate her willingness to rectify the situation.
  Understanding the circumstances surrounding ******************* situation, we are committed to working collaboratively to find a resolution. We recognize that unforeseen events such as obtaining a new credit card can impact payment processes, and we appreciate ******************* transparency in communicating these changes.

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in 2017, Hood and Thompson called to collect on two unpaid emergency doctors fees back from 2008 and 2010. We settled both emergency doctor visits and paid in full both of them. Then on Thursday May 4, 2023 my husband got a call from another firm (****************************** and Associates) to collect on the same emergency doctors fees that we had already paid to ************************** It seems Hood and Thompson Associates did not follow thru and that is why im being contacted by this new agency.I have been trying to contact them since Monday so they can fix this problem for me. The phone number i have in the paperwork from 2017 does not work and neither does the ones the internet (BBB) provides. I I would really appreciate if Hood and Thompson Associates get in contact with me or my husband so they can prove that both accounts were settled and closed to ****************************** and Associates.

  Business Response

  Date: 06/02/2023

  Resolution:
  I spoke with **************, we discovered that the account that ****************************** and Associates were calling on had a different account number.The account that was satisfied and paid in full with Hood and Thompson Associates **** it was for his doctor visit and the account being held by ****************************** and Associates was for his hospital visit.This complaint is resolved between ************** and **** and Thompson Associates ****