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Business Profile

Debt Consolidation Services

Countrywide Legal Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Consolidation Services.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Started consolidation 3-28-2024. Paid Countrywide $653.93 thru September 2024. (Monthly). Tried to contact company starting ***** to no avail. Calls Continue to drop. I received text on 10/16 At 8:46 telling me that they were having Technical difficulties with their phone system and that it should be resolved within ***** hours. I still have not been Able to reach them! Next payment is due on 10/28. I need to hear from them asap

  • Initial Complaint

    Date:05/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are saying that I owe EZMoney ******. I have never had dealings with this company and they are showing no proof of loan. Asking me to provide proof that I paid it. I believed this to be a scam so I didn't contact them until they made my credit score go down by filling it with all 3 credit reporting companies.

  • Initial Complaint

    Date:04/17/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I HAVE RECIEVED THIS LETTER WITH A CASH ADVANCE THAT WAS FROM OVER 20+ YEARS AGO AND BECAUSE THESE COMPANYS ARE SLICK THEY KEEP BUYING/PASSING THEM ON BUT IF I AM NOT MISTAKEN THIS SHOULD HAVE FALLEN OFF MY CREDIT AFTER 7 YEARS AND ITS BEEN WAY OVER THAT. I AM NOT FINANCIALLY STABLE RIGHT NOW TO BE PAYING NO ******* TO NO ONE. I AM A SINGLE MOTHER AND GRANDMOTHER TAKING CARE OF MY SICK DAUGHTER AND GRANDSON. I DONT EVEN LIVE IN ********** ANYMORE, BEEN OUT OF ********** FOR ALMOST 20 YEARS NOW.

  • Initial Complaint

    Date:04/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Receiving multiple request from this company: Countrywide legal group 4800 ************* **************************. By email and my regular mail to make a payment asap or they will begin legal action. And now, they are threatening my family and to *** them also.

  • Initial Complaint

    Date:04/10/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They claim I had a pay day loan with Check into Cash. I have never had a loan with them. Sounds like a scam. This is not listed on my credit report as a debt either. It says I have a credit score of 752; I have never had a score that high. They are threatening legal court filing and criminal wire fraud charges.

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They did not provide transaction date.File no: ********** Amount: $1,266.77 Creditor; Check into cash I have never had any business with this company.

  • Initial Complaint

    Date:04/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a letter from this company saying I owe for a payday loan that I never applied for. How can I go after for sending such a letter and threatening to garnish my wages, call other family members, and saying the filed the civil suit and with Transunion credit agency.

  • Initial Complaint

    Date:04/05/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter stating that I am pending legal action due to a severe delinquency for a EZMoney loan from 2012. I never took any money from any EZMoney or any other kind of payday loan business. I believe this to be a supplicated scam intended to target unsuspecting individuals. The letter states that I obtained this loan and then closed the bank account. I have never closed an account with the bank theyt referenced.

  • Initial Complaint

    Date:03/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a fraudulent letter indicating I must pay them $1297.68 for unpaid **** to "EZMONEY" which is a company I've never even heard of for a payday loan. I have NEVER taken out a payday loan and this appears to be some kind of scam.

  • Initial Complaint

    Date:03/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They said I walked into a payday loan office on June, 14, 2017. ************ laws states that payday loans are illegal. The lady on the phone argued with me and said yes the laws are legal for them in my state. I also stated to the lady I am disputing the charge because I never did. Anything I said to her she argued with me. About my bank, my address and job. The job she said I had was with *****. But I worked for ***** paid by ****************** I even told her I had identity theft since 2014. Not once she wanted to hear anything. All she said was for me to pay $1544.48 or the sheriff would come and deliver a court summons.

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