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Business Profile

Digital Marketing

Townsquare Interactive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Marketing.

Reviews

Customer Review Ratings

4.24

Average of 250 Customer Reviews

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Review Details

  • James M

    Date: 02/18/2025

    This company does not follow through with their promises. Do not transfer anything you have ownership of (especially a web domain) to this company. They will take it and not deliver what they say they will.This company will hound you until you give them money and then they will ghost you. I would not recommend this company!

    Townsquare Interactive

    Date: 02/19/2025

    Hello *****, We apologize if we fell short of your expectations. We take these complaints seriously and are looking into the situation to find solutions.

  • John M

    Date: 02/14/2025

    If I could give 0 stars trust I would If I could give 0 stars trust I would. This company is very unprofessional. I prepared the a very detailed list of all the the information they would need to prepare my website. They promised me my website would be live in ***** days, they did not meet that commitment. We are now over 30 days of them "working" on my site and it has still not yet gone live. The rough draft they sent me to review had none of the information I prepared for them on it, it is as if they never even read the notes I prepared for them. The only communication I have recieved from this company is a bunch of automated spam emails. If you are reading this review i strongly recommend you keep searching for a more reputible company.

    Townsquare Interactive

    Date: 02/19/2025

    We are so sorry to hear this information and take these matters seriously. We are looking into your account.

  • Harry R

    Date: 11/23/2024

    Once again, the customer service individual listen to my needs and acted upon them quickly and professionally. As well, she promised to do a research on another option that I asked about, And got back to me within an hour with the solution to my situation.

    Townsquare Interactive

    Date: 12/12/2024

    Hi *****,Thank you so much for your feedback. We appreciate your business!

  • Jann F

    Date: 11/21/2024

    Wonderful service and quick delivery. Very professional and courteous. Love them!

    Townsquare Interactive

    Date: 12/12/2024

    We are pleased to hear you are satisfied with our services. Thank you for your business.

  • Brian E

    Date: 11/21/2024

    Have been using Towsquare for over ten years. They are easy to get in contact with and make changes fast. They do not try to increase my cost every year either.

    Townsquare Interactive

    Date: 12/12/2024

    Thank you for your continued support, we are grateful for our partnership!

  • Ashley B

    Date: 11/19/2024

    Always so kind and helpful I really love their work and how professional they are

  • Chad H

    Date: 11/18/2024

    My name is **** and I run a small electrical company in ********** ky . This was the 3rd company that I have used to try to get Buisness . I gave Townsquare about 4 months to perform and they did absolutely nothing . They always say will run search engine optimization and you will be moving up on people searching for you , I have actually falling in rankings and was #1 or 2 where I live before they took over .. Now Im 6 to 8 . I havent received one phone call or message about jobs from them taking over These people have reviews from people they know or friends that leave good reviews !!! Its sad that they took 250 a month from me and didnt do anything they said Think about it , if they have 100 people giving them 250 a month thats ****** a month think about 1000 people!!! 95 % of all these marketing companys are 20 year olds in college looking for income or a foreigner

    Townsquare Interactive

    Date: 12/12/2024

    Hello ****, We are sorry to hear we fell short of your expectations. We would love the opportunity to discuss how we can improve moving forward.

  • C. J.

    Date: 11/04/2024

    They took my money, lied to me about there were no contracts and no credit card processing fees. Then when I tried to cancel they completely ignored me and won't return my phone calls or emails. I want my $500 back!

    Townsquare Interactive

    Date: 11/12/2024

    Hi *******, We reviewed your account and it looks like you spoke with our representatives multiple times where we explained our services. On 10/23/2024 you spoke with a representative who assisted in the cancellation of your account. Unfortunately, the reason you were denied a refund is due to the fact our team spent time and resources on onboarding your and starting your site build out. We would be more than happy to get on a call and explain this further so there is no confusion moving forward.

    C. J.

    Date: 11/21/2024

    Your information is incorrect! I had one demo, and then the payment was taken, I was then instructed to transfer my information over and was told there would be no credit card processing fees and transferring my information such as clients, bookings, and invoice data would be seamless. Both were lies. There is a 3% credit card processing fee and only clients can be seamlessly transferred over. I never spoke to anyone except the salesman and the onboarding demo *** ONCE! I then continued every other call with I do not want this service and have not heard back from any ***resentative about canceling. They all responded with "They would forward my request and I would hear back from someone with in ***** hours." No one reached out. This is a pure example of being ripped off. I knew in my gut I shouldn't have attempted this switch and ****** learned. This company is awful. **************** is even worse.

  • Michael B

    Date: 11/02/2024

    This company is a bunch of crooks.. They stole $694.00 from my account without my permission or my consent and when I tried to contact them they gave me the run around and hung up on me. They never produced anything that would be equivalent to two months of work.. no website, no itinerary, Nothing but thievery and lies!I highly recommend not dealing with this company or you'll get ripped off too. "*****" the financial department manager, straight out lied about returning my money then stole money out of my account and said they will not return my money.. I am suing them for punitive damages, and stress caused by them taking the money i was going to pay another company for developing my rideshare app that they jeopardized the production of..

    Townsquare Interactive

    Date: 11/12/2024

    Hello *******, We are sorry to hear this feedback. After reviewing your account, it looks like our team contacted you on multiple different occasions to get you onboarded and complete your site buildout. Once you sign up with Townsquare, you sign up for a month-to-month service, meaning you can cancel at any point - however, every account is set up on an auto-billing cycle. If you would like a copy of the signed agreement, we would be more than happy to send it. We would love the opportunity to discuss the matter further, and find a solution to these issues.

  • Cory A

    Date: 10/16/2024

    Stay away from this company. The 5-star reviews you are seeing have to be fake. Dont be fooled. They are sneaky and will rake as much money as they can out of you. I was naive and didnt research this company before going with them.

    Townsquare Interactive

    Date: 11/12/2024

    Hello ****, We are so sorry to hear this feedback. We would love to hear more about your experience and see how we could improve and resolve the situation.

Townsquare Interactive is NOT a BBB Accredited Business.

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