Customer ReviewsforJELD-WEN

Wish there was a place for a negative 10. That is what I would have rated them or lower.Most of the staff is very nice but corporate policies are the worst. I have replaced almost 40 windows from Jeld-Wen in my house. I lived in another home built by another builder and there within 3 years 5 windows had to be replaced. Once I called them on a window that had a 20 year warranty. Their response was we no longer serve those. Not our problem.Worst windows in the world. With that response I will not be installing them in any of my customers houses.

We purchased new Jeld Wen French patio doors from ********** August 2022 during the pandemic. ********** representative recommended these particular doors. Because of the pandemic our addition to our house was delayed. We received 2 sets of doors. They were wrapped in cellophane. We trusted that the new doors would be good and defect free. When my contractor (20 years + experience) installed them we had trouble right away. The handle and deadbolt would not line up on either door. The one door had oily hand prints between the glass, which I did not realize until another contractor brought to my attention. I thought they were just dirty. The same door had a ding on the back of the aluminum door. The other set would not close properly. Technician said not to use those doors. When we finally opened we saw that the door jamb was split. It was recommended to put longer screws in to make doors more stable. This set of doors was also missing the weather stripping. The doors should have not left the factory. I have also had 2 other contractors look at doors. And all said doors are bad. They are square and level. Technician said he would have door with **** ordered and door frame ordered. Neither Jeld Wen nor ********** will take responsibility for these defective doors. ********** sends me to Jeld Wen and **** versa. Jeld when finally after 5 months changed glass and changed astragal but still cant use the one set of doors that came with the split door jamb. My interior trim around doors has been delayed by 6 month so far. I am appalled with the customer service from ********** and **********************. We have spent thousand at both places and we are not happy with either company for brushing us off and not standing behind their product. The technician also complained about Jeld Wens quality and treatment of their employees. Jeld Wen also sent the wrong parts which caused us further delay. They need to improve quality control and their customer service. *******

Beware. Do NOT use Jeld Wen windows. We built a beautiful home (8 yrs ago) & chose this manufacturer b/c theyre supposed to be one of the best & have a lifetime warranty. It is NOT true!!! I have been trying to file a claim/case for at least 2 ************* get ahold of anyone. Finally did, after spending 6 hrs inputting all the photos (89 ******** ******* they said this isnt a warranty issue. There is bad mold all around the windows (pics attached) and we have already had them cleaned, scraped & repainted twice. Jeld Wen basically said not our ************** us info on mold ???????. These windows were very expensive ($86,000), remember 89 of them & even with their lifetime warranty & this issue from the 1st month after install they wont & dont stand up for their product. They ignore you for years & then come back with not warranty issue. This is beyond frustrating & a health issue, but Jeld Wen is ignoring it & doing nothing! NEVER BUY JELD WEN!!!!!Please spread the word!!!!!

Our two year old home we purchased new has two *************** sliding glass doors. They leak after every rain storm whether its a light rain or pouring. A Horribly cheap product. Had it confirmed by contractors I called in to replace these awful windows. They are cheap and I wouldnt ever buy from them.