We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronic Equipment Repair

Le Creuset

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Repair.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    02/21/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I purchased two Le Creuset pans on 12/29.23 for $334 including tax. I found out in less than a week that these pans that are supposed to be high quality contain chemicals coating with PTFE, FEP, and PFA. I cannot use the pans as I thought they were a clean brand. I called customer service and they were somewhat rude trying to convince me to keep them. The Outlet store said they could not take them. The company will not even give me a store credit or exchange even though they claim they have a "Lifetime Warranty". This company is false advertising. I called within the return period, now it's February and I'm still trying to get a refund, or store credit because not all their products contain those chemicals. These pans are like new. I will never buy from this company again.

  • Initial Complaint

    12/04/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I ordered a utensil holder in the *************** and what I received was NOT the same color as advertised or that matched other pieces I have. They made me pay for return shipping which cost $21.31. The ** rep was extremely rude and tried to tell me that the lighting in the photographs makes the color look different. Well excuse me but the color of the utensil holder they sent made the color look different because it was NOT the same color as advertised.

  • Initial Complaint

    07/18/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    A year ago, I made a purchase of a large Le Creuset dutch oven. Despite the manufacturer's assurance of dishwasher safety, I have consistently chosen to hand wash it. Unfortunately, a mishap occurred recently when I inadvertently placed the lid in the dishwasher. As a consequence, the outer color of the lid has become discolored, exhibiting signs of wear in certain areas.After reaching out to ********************************* *******, a customer representative from ********************, I was extremely disappointed with the level of assistance provided. Not only was she unhelpful in addressing my concerns, but she also displayed rudeness throughout our interaction. She dismissively labeled the discolorations as "cosmetic" and informed me that they would not be covered by the warranty, providing no further assistance or guidance.I am seeking a replacement lid or an entire refund for this product.

  • Initial Complaint

    04/18/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    02/03/2023 Purchased a heart shaped Dutch over from them When it was delivered the carrier threw it over the fence and it was broken They sent me a new one but it was too small so I returned it within ************************************************* 2 in error which is not true so they will not give me a refund unless I return them both

  • Initial Complaint

    01/06/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    This order was placed on December 14th, 2022 from Le Creusets website and the item in concern was $225 before tax on order number ********. The item purchased was a signature square skillet grill in the color Oyster. The business committed to providing me a brand new and non-damaged pan, but unfortunately did not follow through on this. When I received the pan it was in clearly used condition with marks all over the pan and what appears to be strands of cooked on plastic stuck to the pan as well. Not to mention that the box the pan came in was not secured or fully closed in the packaging either, making me continue to question the items quality and more so, the businesss commitment to providing high quality products to their customers. I have reached out to Le Creuset three times since the order arrived to speak with a real person about the issue after originally sending an email with pictures of the damage to le creuset directly, while I packaged the item correctly waiting for a return slip and a confirmation that a brand new non-damaged pan has been sent my way. The only correspondance back to me was an automated message telling me that if I wanted to file a warranty claim then they needed various information and pictures from me (all of which I had already sent, but also this is not a warranty claim because we have never used the product and received one that was not new). The business and their customer service time has failed to speak with me despite requesting multiple times to speak to a real person. I have been repeatedly ignored. If I had an option to return the item and purchase it from a different business I wouldve, but I cant even do that. My parents are still without a new grill pan (this was supposed to be their christmas present from me) and we are all frustrated and disappointed. My tracking number was 1Z2243210305857787. My account is under the email *********************** Please help us. Communication via email is preferred. Thank you!

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

F

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

5416 New Fashion Way # 825

Charlotte, NC 28278-5204

Visit Website
(704) 588-5868

Customer Complaints Summary

5 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.