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Business Profile

Eyebrow Threading

Wow Brows

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyebrow Threading.

Complaints

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Complaint Details

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  • Initial Complaint

    05/02/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    DO NOT GET LASH EXTENSIONS DONE HERE. I have need going to WOW brows for a few years to get my eyebrows threaded. Last Saturday, while getting my brows done, I asked if they did lashes. The reply was yes and I made an appointment to come back later that day. The cost including tip was $158. I was told that in about 3 - 4 weeks to come back for a fill and I got the price for that. Well today, just a week later, on one eye, the lashes are very thinned. On the right side have lost some as well. So I went back today and showed the issue (after waiting 45 mins for the person that did the job) and was asked 'if I washed?' Of course I washed my face but took special care around lashes. I was then told I would be charged ANOTHER $40 to fill in the left side?! More money for them to fall out again? This is not normal for lashes. Because I look crazy right now I asked for them to just be removed. Well that was cheaper -$35! The ''manager' was consulted on this (mind you only 4 of them in there but all of a sudden there is a management structure. And when I first came in with my complaint there was no manager that talked to m about the issue. Well my business did not matter because o left with no remedy but to invest more money into a substandard job. So you have been warned. I have wasted $158 and now I have to figure out how to Take these lashes off.

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BBB Rating & Accreditation

C+

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Contact Information

7926 Rea Rd

Charlotte, NC 28277-6568

Visit Website
(704) 540-6463

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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