Business ProfileforCapital Processing Systems, Inc.

I recently acquired a 2020 ***** Silverado on October 28, 2023, choosing the Coverage II extended warranty through your esteemed company, Capital Processing System. I am reaching out to address a matter regarding a warranty claim for our vehicle. On March 6, 2024, during a routine service visit for an AC system check at our local GM Garage, a technician identified a slight ticking noise and noted low oil pressure in our truck. Following protocol, I provided the technician with my warranty information, and we were advised to initiate the claim process.Subsequently, the service department conducted diagnostics, leading to the removal of the cylinder head for a thorough inspection. Upon examination, it was determined that the lifters required replacement, with no observable damage to the cam or push rods, indicating the issue solely pertained to the lifters. It's worth noting that the failure of lifters, being a mechanical component, often lacks overt visual cues, and detection typically occurs when they malfunction or inflict damage to the engine. Attached to this correspondence is a GM Service Bulletin dated 12/22/23, numbered #**-NA-218, explicitly addressing engine ticking noises. This document underscores the necessity of replacing lifters when encountering such symptoms, emphasizing proactive maintenance to mitigate potential damage.Regrettably, our claim has been denied by Capital Processing System on the grounds of insufficient evidence demonstrating a definitive failure of the part in question. However, in light of the aforementioned GM Service Bulletin and the professional assessment conducted by certified technicians, it is evident that the recommended course of action aligns with our circumstances. Capital Processing System denied the claim and is not willing to work with me on the situation. The vehicle diagnostics was completed by a certified GM tech and if reassemble it is evident that more damage will occur. I just want the vehicle fixed. Help!!!