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Business ProfileforPayzer
At-a-glance
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Business Details
- Location of This Business
- 11111 Carmel Commons Blvd STE 400, Charlotte, NC 28226-5321
- BBB File Opened:
- 8/27/2015
- Business Incorporated:
- 9/29/2014
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Payzer, LLC
- Business Management
- Mr. Doug Little, President
- Mr. Chris Halligan
- Mr. Brad Pritchard
- Mr. Joe Giordano, CEO
- Ms. Lauren Salzbrenner, Human Resources Manager
- Ms. Kristy Maher, Vice President of Customer Service
- Contact Information
Principal
- Mr. Joe Giordano, CEO
Customer Contact
- Mr. Doug Little, President
- Mr. Chris Halligan
- Mr. Brad Pritchard
- Mr. Joe Giordano, CEO
- Ms. Lauren Salzbrenner, Human Resources Manager
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
01/11/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Customer Reviews
1 Customer Reviews
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Most Recent Customer Review
Adam B
11/09/2023
Payzer Response
11/14/2023
I sincerely apologize if your experience with our Payzerware software fell short of your expectations. I would like to provide additional details regarding your cancellation and billing for better clarity:
According to our terms of use, a 30-day written cancellation notice is required. Although you canceled on 9/21, which theoretically could have allowed us to bill you through 10/21, we made the decision not to proceed with this. Our billing system operates in arrears, so the October bill you received actually covered the month of September. Since you stopped payment, you were not billed for September either.
I understand that you mentioned an entitlement to two free months of Payzerware. This promotion is designed to reward active usage of the software in your business for a specific period, serving as an incentive to kickstart your software implementation. Had you continued using Payzerware, the two free months would have been applicable.
Losing you as a customer is regrettable, and we genuinely hope this explanation clarifies the situation. Should you have any further questions or concerns, please do not hesitate to reach out to us. We value your feedback and appreciate the opportunity to address any issues you may have.
Thank you for your understanding.
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