Business ProfileforOrangetheory Fitness

I tried to pause my Orange Theory account at the *********, ** studio due to an injury. I completed the required paperwork etc., but they kept charging my credit card for four months.I have spoken to and emailed a total of three different managers, all who promise this will be taken care of. They tell me, It has been escalated. I still havent been credited for the four months of payments that I am owed, dating back to November 2022. No manager has been able to fix this situation and they are not authorized to give me their bosses phone number. _________________________________________________________Email from Orange Theory Hey ****, Thank you for taking my call today. More importantly, thank you for your ***** and kindness despite the error we have made which impacted you financially - I sincerely apologize this ever happened. To recap our conversation, please see below:November 26th - $179 membership payment made/no visits to the studio November 30th - initial freeze request made December 26th - $179 membership payment made/no visits to the studio January 26th - $179 membership payment made/no visits to the studio February 26th - $179 membership payment made/no visits to the studio March 26th - $179 membership payment made - planning to return this weekend April 8th-ish and will use this month of membership. Per your request, I will downgrade your account to Elite effective April 26th to the Elite membership ($119/month) but will need some paperwork completed in order to process that. I will send those docs via hellosign to this same email address. I sent a message to my corporate rep today at 2:32 for approval to refund the four months. She is usually really quick with these things but I will keep you posted. As mentioned on the phone, please do not dispute these charges with your credit card company - you have my word that we will make it right! If you have any questions or concerns after reviewing this information, please let me know. I will email you again once I hear back with approval, etc. Sincerely, OrangetheoryCarissa ******* Studio Manager - ********* **** Empire Portfolio Group ************** ***************************************************** FacebookTwitterInstagramYouTube