Complaints
This profile includes complaints for Call Dad, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company installed a furnace but did not install this properly. Its not even been a year yet and they have came out 4 times because of the malfunctioning of the furnace. The last time they came out, the tech said everything we said on the phone was recorded which I did not give permission to and I never said anything out of the way was just voicing my concerns, he also stated before he works on this we are going to sign a paper stating we will not take further actions and they are not responsible if something breaks and we have a 10 year warranty. They were suppose to come out 2 days ago to resolve this issue and they did not come and will not call me back
Business Response
Date: 02/26/2025
Thank you for taking the time to let us know about your experience with our company. We strive to provide a superior customer experience every time we interact with our clients, and we are disappointed that didn't happen for you over the last several months. As per our conversation earlier today, we will be arriving at the your home next week to complete additional work at no additional charge. Once this work is resolved and everything is operating to your satisfaction, we hope that this experience will only make you more confident in the fact that we stand behind our work.Customer Answer
Date: 02/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
Date:12/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
March 2024, my **** stopped working. I called company to come out. A tech came out, found the problem and ordered the part. A couple days later, he came back out with the part to replace and also a salesman, as requested. The salesman asked some questions, looked at the 1st level of my house as well as the basement. He never went upstairs. He suggested one of 2 systems and steered us toward the 4 ton system, which would replace the 3 ton system. I asked him if our duct work would be able to handle a bigger unit. He said that it would and beside if you start changing duct work then youll need permits and such. April 5th the new system was installed. April 15th I called to report it wasnt cooling. Wires were not connected properly. April 27, system running but not cooling, duct work was being blown off. System not cooling according to thermostat. April 29th, tech came out to find thermostat had not been calibrated. These calls continued due to system not cooling or heating. So far; different coils have been installed, a vent has been cut into the basement duct work to release some of the air pressure, a replacement thermostat to replace the new one installed. Numerous times the duct work was resealed, numerous times a tech came out to tweak the system. I was even supplied several space heaters to make it through until the system could be fixed. Now Im having to run the auxiliary heat due to the regular heater not working all the time. My power bill has increased every month as compared to last years. I have had to add a window air conditioner upstairs. All of the technicians that have come out have been great, its just that this system isnt working as promised and sometimes not at all. This system has been worked on so much and had so many modifications that I dont think it will ever be what was sold to us as. This week I have chatted online with the help desk and have been told that someone would reach out to me. I have heard nothing as of Friday afternoon.Business Response
Date: 12/23/2024
We are sorry that the unit is not operating as it should be. As per our conversation last Friday night, the Regional Manager will be out there today to review the system and provide the necessary modifications to resolve the issues you are experiencing.Customer Answer
Date: 12/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and agree to close this case after addressing and under promise of resolving this issue to my satisfaction.
Thank you.Initial Complaint
Date:11/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My heat in my home is not working. I called the company Call Dad and a technician was sent out name **** ******. Mr. ****** first stated that if he finds the problem in less than one hour it would be no service charge and that it would always be less than three hundred dollars. He proceeds to tell me that he would have to check and see if he has the part on the truck. Prior to checking for part he states the part cost $500.00 and now will cost $630.00 to fix the problem. I googled the part and it cost $18.00 at Lowes , I asked why does a part that cost $18.00 you are charging $500.00 he that is the Company price. This is price gouging.Business Response
Date: 11/20/2024
We ***** reviewed the customer's request and have agreed to the customer's request. We will issue a full refund of $95.23 via a check. We have tried to contact the customer but we have been unable to reach her.Initial Complaint
Date:06/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My new **** system at my rental house located at ****************************************** still has not passed the city inspection. The **** install (gas furnace, air conditioner and new ducts) was in Dec 2023. It is now June 24, 2024 and all of the problems have not been corrected! We have called, texted and emailed the sales person ******************* ************ and the manager *************************** *********************************** with Sky/Call Dad multiple times. We have also called the ****************** inspector *********************** (Case Number M2307941), ************ (main line). I have also let the **** company know to call me if they need to enter the house. Sky/Call has used the excuse before that they can't get in my house because they can't reach my renter. The **** company knows they need to contact my husband or me. Sky/Call Dad has both of our cell numbers. FYI the system is under the house which they know they always have access to. This is not an inspector problem/holdup. The inspector has been to our house at least twice. Sky/Call Dad needs to correct all of the problems, call the inspector for reinspection and finish this project. I am tired of doing all of the follow-up communication on this job. Sky/Call Dad please do your job.Customer Answer
Date: 06/25/2024
Our first contact with Sly/Call Dad was the sales person *******************. He stopped responding to my requests on 4-22-2024. Now we are communicating with the manager ***************************.Business Response
Date: 07/04/2024
Uh-ohDad doesnt like to hear things like this. Guess Im going to have to have a little talk with some of the family. We dont ever like to hear stories like this. Im very sorry for this experience and rest assure, this is going to be handled asap! We have already spoken to the inspector and we are diligently working to get this resolved. ****** is the Location Manager and one of the best, he will make sure this gets resolved to your satisfaction. Thanks for trusting us to satisfy your home comfort needs.Customer Answer
Date: 07/05/2024
I am rejecting this response because I only have the option to Accept or Reject. Accepting, closed the case and this matter is not yet closed. ****** dispatched an HVAC technician to make corrections. Thank you. We have received an email from Call Dad stating: Description of Work: "Inspection corrections". I am now waiting for the reinspection report from the City of ************* Inspector ***********************. If all problems have been corrected, please email me the passed electrical and mechanical inspections. Thank you for your assistance.Business Response
Date: 07/12/2024
Please see attached documentation that the permit has been finaled. Thank you!Customer Answer
Date: 07/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
Date:04/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In June of ************************************************ my house. Over time we noticed a musty smell when the A/C was turned on. In July of 2022 I had the same company reinstall all the ductwork, both intake and distribution, and a purifier system. However, the musty smell remained. One of their technicians said it could be a dirty coil. On April 6th of 2023 I had a technician from the company come out to inspect the coil. When he opened the system, he found insulation from ceiling resting on top of the coil, mildewed from condensation. He pulled what he could out by hand, but said that it was obviously the company's fault, given that they had installed all the systems, that it is a sealed system so the only way for that insulation to get there was either in the original install or in the install of the intake during in 2022. He said the company would be in touch to schedule the cleaning - he mentioned that besides the handfuls of insulation, the coil itself was dirty. I am under warranty for parts and labor. I have called the company several times, each time their operator says the only person that can help me is the manager and that he will call me back. I have had no calls back, it's been two weeks, and we are breathing mildew and have a 10 month old baby. From their literature: "So, since you spend up to 90% of your time indoors, its important to consider the impact these pollutants [mildew] can have on your long-term health."I have tried my best to contact them, but it has been two weeks and I have left multiple messages. I would like the company resolve the shoddy installation with a proper cleaning of both sides of the coil - there should not be any foreign material on the air conditioner coil, especially material that retains moisture and leads to black mildew inside the brand new ductwork. I tried to contact them through normal means but I cannot get anyone to answer any questions about how we can resolve or when we might schedule.Business Response
Date: 04/24/2023
We are very sorry to hear about this situation. We will make sure everything gets taken care of to your satisfaction. We will be calling tomorrow to schedule a time to send out a tech.Customer Answer
Date: 04/29/2023
I am rejecting this response because:The issue has not yet been resolved. The company _did_ finally get in touch with me and they did send a tech out to my house, but he was unable to resolve the issue and said that management would call me and schedule another appointment. So I am back back in the same situation where I am waiting for Sky to contact me to so that they can take the coil out and clean it properly.
I will reply again when the issue has been resolved.
Thanks,
****
Business Response
Date: 05/04/2023
Thank you for giving us an opportunity to make this situation right for you. We appreciate your patience and your patronage.Initial Complaint
Date:10/25/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In spring (May2022) brought a new heating +a/c system from sky hvac for $10,0000 and it works fine.Happy with it. Later on Sept 2020 decided to sell my house and the realty company discovered there was open inspection permit not close from Mecklenburg County for system. I called several times to Sky to get inspection set up since County only allow contractor to schedule. Kept getting put on hold or told their coordinator call back and never ********** company call and they finally set up inspection but failed saying' panel not labeled heat or a/c' and ' no CO detector' by contractor. Now been calling them to come and fix these minor problems but back on hold and not returning calls. Realtor wont close on house till inspection closed. After that I will be done with them.Business Response
Date: 10/25/2022
We are sorry to hear about your experience. We are in communication with the customer to get this resolved ASAP.Customer Answer
Date: 10/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:10/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sky *** Conditioning and Heating came to our home on 09/13/22 to look at our AC unit and see about expanding it to our finished basement. They were not upfront about the nearly $100 "technician dispatch fee" just to come out to our home, only telling us about it when they were nearly done looking at our HVAC system. We would have been fine with paying the fee but felt swindled by them hiding it until the end and not notifying us upfront. Then, they never followed up with the quote despite us trying to follow up multiple times. They took our money and haven't responded to emails or calls for more than a month now.Business Response
Date: 10/21/2022
After reviewing this call, we have determined the client is correct regarding the fact that our dispatcher did not confirm the $89 dispatch fee while booking the call. Because of that, we have processed a full refund that will go back on the customer's credit card and and updated invoice has been emailed to the customer reflecting this refund. We do not have any records of the client reaching out to us, but it is possible they called on a different phone number than what we have in the system, thus leading to us dropping the ball. Please accept our sincere apologies for the poor communication.Customer Answer
Date: 10/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******************************************Initial Complaint
Date:07/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tuesday July 26, 2022, a technician came to my home to diagnose my HVAC system. When he arrives, he states that he can't diagnose it because the unit was frozen. So, they turned my AC off and were going to come the next day and charged me $89. He returned and did nothing again and I didn't get a diagnostic test nor a refund. I called and they didn't help!Business Response
Date: 07/29/2022
We are sorry to hear about your experience with our company and we want to make it right. Please allow our manager to call you on Monday to discuss what resolution we can provide to resolve the situation.
Thank you
Customer Answer
Date: 07/30/2022
Complaint: 17638147
I am rejecting this response because: I already spoke to the manager and first he hung up on me and then he said to diagnose it would be an additional charge. So, what was the $89 for?
Sincerely,
*********************************Business Response
Date: 08/04/2022
Thank you for talking to us on Monday. As per your request, your $89 has been refunded.Customer Answer
Date: 08/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************
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