ComplaintsforCall Dad, LLC

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My new **** system at my rental house located at ****************************************** still has not passed the city inspection. The **** install (gas furnace, air conditioner and new ducts) was in Dec 2023. It is now June 24, 2024 and all of the problems have not been corrected! We have called, texted and emailed the sales person ******************* ************ and the manager *************************** *********************************** with Sky/Call Dad multiple times. We have also called the ****************** inspector *********************** (Case Number M2307941), ************ (main line). I have also let the **** company know to call me if they need to enter the house. Sky/Call has used the excuse before that they can't get in my house because they can't reach my renter. The **** company knows they need to contact my husband or me. Sky/Call Dad has both of our cell numbers. FYI the system is under the house which they know they always have access to. This is not an inspector problem/holdup. The inspector has been to our house at least twice. Sky/Call Dad needs to correct all of the problems, call the inspector for reinspection and finish this project. I am tired of doing all of the follow-up communication on this job. Sky/Call Dad please do your job.

  Customer response

  06/25/2024

  Our first contact with Sly/Call Dad was the sales person *******************. He stopped responding to my requests on 4-22-2024.  Now we are communicating with the manager ***************************. 

  

  Business response

  07/04/2024

  Uh-ohDad doesnt like to hear things like this. Guess Im going to have to have a little talk with some of the family. We dont ever like to hear stories like this. Im very sorry for this experience and rest assure, this is going to be handled asap! We have already spoken to the inspector and we are diligently working to get this resolved. ****** is the Location Manager and one of the best, he will make sure this gets resolved to your satisfaction. Thanks for trusting us to satisfy your home comfort needs. 

  Customer response

  07/05/2024

   
  I am rejecting this response because I only have the option to Accept or Reject. Accepting, closed the case and this matter is not yet closed. ****** dispatched an HVAC technician to make corrections. Thank you. We have received an email from Call Dad stating: Description of Work: "Inspection corrections". I am now waiting for the reinspection report from the City of ************* Inspector ***********************. If all problems have been corrected, please email me the passed electrical and mechanical inspections. Thank you for your assistance.

  
  

  

  Business response

  07/12/2024

  Please see attached documentation that the permit has been finaled. Thank you!

  Customer response

  07/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  04/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In June of ************************************************ my house. Over time we noticed a musty smell when the A/C was turned on. In July of 2022 I had the same company reinstall all the ductwork, both intake and distribution, and a purifier system. However, the musty smell remained. One of their technicians said it could be a dirty coil. On April 6th of 2023 I had a technician from the company come out to inspect the coil. When he opened the system, he found insulation from ceiling resting on top of the coil, mildewed from condensation. He pulled what he could out by hand, but said that it was obviously the company's fault, given that they had installed all the systems, that it is a sealed system so the only way for that insulation to get there was either in the original install or in the install of the intake during in 2022. He said the company would be in touch to schedule the cleaning - he mentioned that besides the handfuls of insulation, the coil itself was dirty. I am under warranty for parts and labor. I have called the company several times, each time their operator says the only person that can help me is the manager and that he will call me back. I have had no calls back, it's been two weeks, and we are breathing mildew and have a 10 month old baby. From their literature: "So, since you spend up to 90% of your time indoors, its important to consider the impact these pollutants [mildew] can have on your long-term health."I have tried my best to contact them, but it has been two weeks and I have left multiple messages. I would like the company resolve the shoddy installation with a proper cleaning of both sides of the coil - there should not be any foreign material on the air conditioner coil, especially material that retains moisture and leads to black mildew inside the brand new ductwork. I tried to contact them through normal means but I cannot get anyone to answer any questions about how we can resolve or when we might schedule.

  

  Business response

  04/24/2023

  We are very sorry to hear about this situation. We will make sure everything gets taken care of to your satisfaction. We will be calling tomorrow to schedule a time to send out a tech. 

  Customer response

  04/29/2023

   
  I am rejecting this response because:
  

  The issue has not yet been resolved. The company _did_ finally get in touch with me and they did send a tech out to my house, but he was unable to resolve the issue and said that management would call me and schedule another appointment. So I am back back in the same situation where I am waiting for Sky to contact me to so that they can take the coil out and clean it properly.

  I will reply again when the issue has been resolved.

  Thanks,

  ****

  

  Business response

  05/04/2023

  Thank you for giving us an opportunity to make this situation right for you. We appreciate your patience and your patronage. 

• Initial Complaint

  10/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In spring (May2022) brought a new heating +a/c system from sky hvac for $10,0000 and it works fine.Happy with it. Later on Sept 2020 decided to sell my house and the realty company discovered there was open inspection permit not close from Mecklenburg County for system. I called several times to Sky to get inspection set up since County only allow contractor to schedule. Kept getting put on hold or told their coordinator call back and never ********** company call and they finally set up inspection but failed saying' panel not labeled heat or a/c' and ' no CO detector' by contractor. Now been calling them to come and fix these minor problems but back on hold and not returning calls. Realtor wont close on house till inspection closed. After that I will be done with them.

  

  Business response

  10/25/2022

  We are sorry to hear about your experience. We are in communication with the customer to get this resolved ASAP.

  Customer response

  10/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  10/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Sky *** Conditioning and Heating came to our home on 09/13/22 to look at our AC unit and see about expanding it to our finished basement. They were not upfront about the nearly $100 "technician dispatch fee" just to come out to our home, only telling us about it when they were nearly done looking at our HVAC system. We would have been fine with paying the fee but felt swindled by them hiding it until the end and not notifying us upfront. Then, they never followed up with the quote despite us trying to follow up multiple times. They took our money and haven't responded to emails or calls for more than a month now.

  

  Business response

  10/21/2022

  After reviewing this call, we have determined the client is correct regarding the fact that our dispatcher did not confirm the $89 dispatch fee while booking the call. Because of that, we have processed a full refund that will go back on the customer's credit card and and updated invoice has been emailed to the customer reflecting this refund. We do not have any records of the client reaching out to us, but it is possible they called on a different phone number than what we have in the system, thus leading to us dropping the ball. Please accept our sincere apologies for the poor communication.

  Customer response

  10/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************************************

• Initial Complaint

  07/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Tuesday July 26, 2022, a technician came to my home to diagnose my HVAC system. When he arrives, he states that he can't diagnose it because the unit was frozen. So, they turned my AC off and were going to come the next day and charged me $89. He returned and did nothing again and I didn't get a diagnostic test nor a refund. I called and they didn't help!

  

  Business response

  07/29/2022

  We are sorry to hear about your experience with our company and we want to make it right. Please allow our manager to call you on Monday to discuss what resolution we can provide to resolve the situation. 

  Thank you

  Customer response

  07/30/2022

   
  Complaint: 17638147
  
  I am rejecting this response because: I already spoke to the manager and first he hung up on me and then he said to diagnose it  would be an additional charge.  So, what was the $89 for?
  
  Sincerely,
  
  *********************************

  

  Business response

  08/04/2022

  Thank you for talking to us on Monday. As per your request, your $89 has been refunded. 

  Customer response

  08/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

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