Complaints
This profile includes complaints for Summit Air & Electric, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:08/22/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Air conditioner system was installed just prior Covid 19 pandemic without all of the necessary parts, including a space for a filter. Tried to get the problem resolve since that time but nothing has happened to date I would like the missing parts installed and the warranty extended do to the damage caused by the filter being missing.
Business Response
Date: 08/24/2022
We never left his system with out filtration. We have to have access to the home to be able to come up with a better solution for filter changing. We reached out to **************** this morning and he said he is not available this week. He said he will call us next week to let us know when we can come back to take care of this for him.Customer Answer
Date: 08/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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