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Complaint Details
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Initial Complaint
09/20/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I received a bill for my son **************** with a responsible person number of ********* from Atrium Health for South Lake Pediatrics date of service August 24, 2020. Atrium is attempting to collect $235 from me due to issues with *****************. The date of service for my son was for his yearly well check that is 100% covered with insurance. ***************** was the current insurance at that time and was 100% covered. Spoke to rep today after receiving bill and she stated that ***************** paid and then took the money back and then paid a second time and then took the money back a second time. Now they are attempting to bill me for some unknown reason. Atrium needs to fix their issue with ***************** as this is 100% covered preventative health.Business response
09/22/2021
Business Response /* (1000, 5, 2021/09/21) */ BBB of Southern Piedmont, Inc.¬ **************************************************** Tuesday, September 21, 2021 To whom it may concern: I am writing in response to the email you sent regarding Atrium Health. We appreciate your willingness to take the time to communicate your concerns on behalf of ******************, BBB Case # ******* Atrium Health is dedicated to providing our patients with excellent healthcare and being mindful of the cost of care. We appreciate the opportunity to investigate and resolve these concerns. You will be notified upon the resolution of this case. In the meantime, please do not hesitate to contact me with any questions. Sincerely, Cynthia M***** Corporate Patient Experience Atrium Health ***********************************************************************Initial Complaint
08/30/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I went to see Dr. Charles M******* and and suggested I go to physical therapy. I made an appt. and arrived for my first visit. After 40 mins she said she could not help me and reassigned me to Gary. Gary worked with me for about 45 mins with several exercises. That night my neck began to hurt very badly so I contacted a chiropractor to see if I could get some relief. Dr. Dirk S****** and he was able to help me some. I called several times and was able to talk to Gary about my pain and he suggested I come back in. I went back and he gave me many complicated exercises that I was not able to do as I was headed out of town. After 3 visits I go a bill in the mail that was for what I was told a disco***ed bill due to Blue Cross of $5.00 per minute for 3 hours. Blue Cross told me the therapist charged me as if I were staying in the hospital. I called the business office multiple times and finally spoke to Lisa H***. Lisa told me that get this complaint all the time. Why not fix it I ask.Business response
08/31/2021
Business Response /* (1000, 5, 2021/08/31) */ BBB of Southern Piedmont, Inc.¬ **************************************************** Tuesday, August 31, 2021 To whom it may concern: I am writing in response to the email you sent regarding Atrium Health. We appreciate your willingness to take the time to communicate your concerns on behalf of ***************, BBB Case # ******. Atrium Health is dedicated to providing our patients with excellent healthcare and being mindful of the cost of care. We appreciate the opportunity to investigate and resolve these concerns. You will be notified upon the resolution of this case. In the meantime, please do not hesitate to contact me with any questions. Sincerely, Cynthia M***** Corporate Patient Experience Atrium Health ***********************************************************************Initial Complaint
08/27/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
In January 2021,I went to the Atrium Health Emergency Room with a suspicion that my arm was broken. After the help of doctors,I returned home. In May of 2021,I received a bill from US Acute Care for $23.87 which I paid immediately.A month later,I received a bill for the same procedures from ****** Health in the amount of $2,064.56(the remainder of the payment after the payments made by my insurance company).Given the terms of my health insurance policy,I am only required to pay $166.22(according to my insurance company).I called Atrium customer service multiple times and pointed out this error to them.I also asked them to contact ChangeHealthCare and provided them with a phone number, but they refused to do so.Two weeks ago I even sent a letter with my own information to prove this error.Nobody ever tried to contact me after that.No one can explain why the bill is so expensive.Nobody is trying to help me.Atrium keeps sending me new statements,but nowhere is that $23.87payment reflectedBusiness response
08/30/2021
Business Response /* (1000, 5, 2021/08/30) */ BBB of Southern Piedmont, Inc.¬ **************************************************** Monday, August 30, 2021 To whom it may concern: I am writing in response to the email you sent regarding Atrium Health. We appreciate your willingness to take the time to communicate your concerns on behalf of *********************************** Atrium Health is dedicated to providing our patients with excellent healthcare and being mindful of the cost of care. We appreciate the opportunity to investigate and resolve these concerns. You will be notified upon the resolution of this case. In the meantime, please do not hesitate to contact me with any questions. Sincerely, Cynthia M***** Corporate Patient Experience Atrium Health ***********************************************************************Initial Complaint
08/19/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On June 9th 2021 I had a doctors visit for an annual physical with an in network provider. My insurance is ****** Health. I will also be filing a complaint against them. I did ask a question about chest pain and was billed for an office visit due to this question. I am ok with that. However, my labs ( complete blood count, metabolic panel, lipid panel, and urinalysis) were not billed as preventative care. As you can see in my attachment, my insurance covers "labs, X-ray, or other preventative tests" as "paid in full, member has no financial responsibility". I have sent countless messages to my insurance and called Atrium Health multiple times and filed an appeal with ****** Healthcare. The end result is that Atrium says they have billed the labs correctly, and ****** Health says they can only go by the billing codes. It is clear that I am being bullied and have no chance arguing over $40 when I feel I am correct and have the evidence to back it up.Business response
08/24/2021
Business Response /* (1000, 5, 2021/08/24) */ BBB of Southern Piedmont, Inc.¬ 9719 Northeast Parkway, Suite 300 Matthews, NC 28105 Thursday, August 19, 2021 To whom it may concern: I am writing in response to the email you sent regarding Atrium Health. We appreciate your willingness to take the time to communicate your concerns on behalf of **************, BBB Case # ******. Atrium Health is dedicated to providing our patients with excellent healthcare and being mindful of the cost of care. We appreciate the opportunity to investigate and resolve these concerns. You will be notified upon the resolution of this case. In the meantime, please do not hesitate to contact me with any questions. Sincerely, Cynthia M***** Corporate Patient Experience Atrium Health ***********************************************************************Initial Complaint
08/16/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I went to the ER of Atrium Health Anson on 2/24/2021 right after I received the COVID vaccine. I was having complications due to the vaccine. I was there about 4-5 hours and received a bill over $5,000. My insurance paid over $3,000 and I also paid my part to my attending physician. That left me with a balance of $1,869.79. I called Atrium Anson billing to discuss what I could do about this bill. I explained to the lady on the phone I would have difficulty paying that amount as I am already in bankruptcy and in financial distress. I explained I have paid the physicians and that free vaccine is costing me way too much. I asked her if they had any help for people like me that came in with COVID vaccine distress. At that time the lady from billing kept me on hold for a while and came back and was reading off my account. She said to disregard that bill and that I am all paid up. She told me if I get any future bills to just disregard them. Now it is in collections. Acct # ********.Business response
08/18/2021
Business Response /* (1000, 5, 2021/08/18) */ BBB of Southern Piedmont, Inc.¬ 9719 Northeast Parkway, Suite 300 Matthews, NC 28105 Wednesday, August 18, 2021 To whom it may concern: I am writing in response to the email you sent regarding Atrium Health. We appreciate your willingness to take the time to communicate your concerns on behalf of **************, BBB Case # ******. Atrium Health is dedicated to providing our patients with excellent healthcare and being mindful of the cost of care. We appreciate the opportunity to investigate and resolve these concerns. You will be notified upon the resolution of this case. In the meantime, please do not hesitate to contact me with any questions. Sincerely, Cynthia M***** Corporate Patient Experience Atrium Health ***********************************************************************Initial Complaint
08/03/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
In Feb of 2020, I had to get a new CPAP as mine had reached end of motor life. I went into their location in Monroe and was billed one amount and invoiced a different amount. This caused a descrepency on my flexible spending account and I could not get anyone to fix this. Therefore, my FSA funds were froze for the remainder of 2020, which resulted in a loss of over $1600 dollars. They are continuing to try to collect on $400, they have acknowledged they screwed up. I am seeking either a check for $1600 so that I can pay them $400 and recoup the funds that were frozen or a check for $1200 and removal of this alleged debt from their harrasing collection service.Business response
08/18/2021
Business Response /* (1000, 9, 2021/08/18) */ BBB of Southern Piedmont, Inc.¬ 9719 Northeast Parkway, Suite 300 Matthews, NC 28105 Wednesday, August 04, 2021 To whom it may concern: I am writing in response to the email you sent regarding Atrium Health. We appreciate your willingness to take the time to communicate your concerns on behalf of ************* , BBB Case # ******. Atrium Health is dedicated to providing our patients with excellent healthcare and being mindful of the cost of care. We appreciate the opportunity to investigate and resolve these concerns. You will be notified upon the resolution of this case. In the meantime, please do not hesitate to contact me with any questions. Sincerely, Cynthia M***** Corporate Patient Experience Atrium Health ************************************************************************Initial Complaint
07/30/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Continue to receive bill from Atrium for 450 dollars advised as final notices. However Atrium owes my insurance company over 6000 dollars for overpayments and charges for services not rendered. This is been ongoing since April 2021. Multiple contacts with Atrium billing have gone without a response from Atrium. Once they repay what they owe, it will will reduced what my out of pocket is and I am more than willing to pay once they pay the larger sum back to my insurance company so they can re calculate my copay.Business response
08/10/2021
Business Response /* (1000, 8, 2021/08/10) */ BBB of Southern Piedmont, Inc.¬ 9719 Northeast Parkway, Suite 300 Matthews, NC 28105 Monday, August 09, 2021 To whom it may concern: I am writing in response to the email you sent regarding Atrium Health. We appreciate your willingness to take the time to communicate your concerns on behalf of ************, BBB Case # ******. Atrium Health is dedicated to providing our patients with excellent healthcare and being mindful of the cost of care. We appreciate the opportunity to investigate and resolve these concerns. You will be notified upon the resolution of this case. In the meantime, please do not hesitate to contact me with any questions. Sincerely, Cynthia M***** Corporate Patient Experience Atrium Health ***********************************************************************
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Customer Complaints Summary
177 total complaints in the last 3 years.
58 complaints closed in the last 12 months.