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Business Profile

Insurance Agent

Clear Blue Insurance Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agent.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was recently tasked with gathering information from Clear Blue Insurance. The phone numbers they provide online keep you on hold and dont actually ring through to any agent. Weve had to wait days already to even find a way to get in touch with this auto insurance provider.

  • Initial Complaint

    Date:12/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally complain about the handling of my accident claim with ************************************************** on behalf of Clear Blue Insurance. My name is [******** ******], and I was involved in a rear-end collision on **cember 30, 2024, while I was stopped at a traffic light on *********************** in ********, ***The accident involved a truck driver, ****** ******* ***** ** *****, who works for ****************** ************** supervisor, *****, advised me to contact ****** ********** to handle my claim for the damages to my X3 BMW.Unfortunately, my interaction with Mr. ********** has been unsatisfactory. He was uncooperative and rude during our conversations. **spite following the instructions provided by Mr. ** *****, Mr. ********** was dismissive and unhelpful. It was only later that I discovered Mr. ********** is a third-party broker for Clear Blue Insurance.I am requesting immediate assistance in resolving this matter and arranging for the necessary repairs to my vehicle. Also for rental car while my X3 in the shop. I look forward to your prompt attention to this issue.

  • Initial Complaint

    Date:06/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hurricane hit my area and knocked down my picket fence and some of my shingles. I need my fence fixed because I have dogs. And they are not answering. I call and get put on hold for 45 mns and then they a say nobody is available to take your call to leave a message. But they don't call.

  • Initial Complaint

    Date:06/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Clear Blue Insurance utilizes a 3rd party claim administrator to handle claims. Their 3rd party has not been responsive to our claim that started more than a year ago. They have constantly changed adjusters on us without any notification and I cannot reach any of them for confirmation on current status. Their total lack of communication and flippant care for our claim is absolutely egregious. I will be also filing complaints at the state level in both ************** and my home **************. At this point, I will only speak with the *** to resolve this matter. My contact information is in this complaint and available for the *** to call me directly.

  • Initial Complaint

    Date:09/13/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There policy holder involve in an accident can't get in touch with no one there

  • Initial Complaint

    Date:06/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - I got into a car accident and this shady insurance company doesn't want to cover my car damages and they dont answer the phone. So now i have a wrecked car and no way to get repairs . The info is below i can provide photos and police report if needed Police Report Case # **-089091 Officer ***** ****, ** PD Vehicle : 2008 Buick Lucerne Tan VIN: ***************** License Plate : ******* ( **) Driver : Cherry A Julien ************** Dob : 10/25/1978 Motorist ID : *********** Address : ***************************************************************** : Clear blue insurance company Policy # BE02000042-01 Insurance Code: 794 NAIC: ***** Registration : *************** Service *****************************************************

Clear Blue Insurance Group is NOT a BBB Accredited Business.

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