6 Customer Reviews
Review from Pat W
1 star06/19/2024
Ripple Fiber destroyed the front lawns on ***************** in ********* SC. They were inconsiderate leaving debris and now dead grass and mud where they dug for 3 days. The lack of consideration for our neighborhood is not a company I would do business with and I will not buy their internet service. Repair the damages on our street and replace the dead grass. Terrible company.Review from Kenneth C
1 star06/05/2024
I want to give these guys a chance but they contradict and seem to stall a settlement on damage done in my yard while using easement privileges. It seems as though we are not allowed to be treated the same as the executives. I was told if I continue to pursue what I considered just compensation it may go higher up and I may not receive anything. I am pretty sure if the damage was done to the yard of a board member they would expect real compensation. I will change my review if things change but I am not holding my breath.After reading complaints here see only placative responses that seem pat on company policy. WHo knows there may be hope. When someone is digging in your yard do not roll over make sure you understand the consequences and ask for compensation.Review from Bob M
1 star04/22/2024
Ripple fiber had been digging in our yard & laying cable on 11/20/2023; we returned home & discovered we had no internet, no cable TV, and spotty cellphone service (our Verizon extender runs through Spectrum internet). Ripple fiber made no effort to communicate that their workers had cut our Spectrum cable. Spectrum came first thing the next morning & had to lay a new cable, which was buried a few days after. We completed a construction ticket for Ripple; responsesorry we hit your Spectrum line, glad it was repaired.On 4/17/2024, we returned home to find an unmarked white truck (with cable in the back) pulling away. We discovered, again, that we had no internet, no cable TV, and spotty cell service. We learned that the individual was a Ripple fiber subcontractor who was digging in our yard to lay cable to make our neighbors home fiber ready; no effort to inform us that they cut our Spectrum cable AGAIN! Spectrum came first thing the next morning, repaired our line & restored service AGAIN. Ripplesorry your line was cut twice & you didnt receive any notice. Your feedback will be used for future quality improvement.
Ripple Fiber Inc. Response
04/29/2024
Hi ***, thank you for recently speaking with us regarding your experience. We are truly sorry for any inconvenience caused during our construction process. Your feedback is greatly appreciated as we are always looking for ways to improve. Thank you, again, for your understanding.Review from Joe G
1 star01/26/2024
Sometime in the afternoon on 1/10/24, Ripple's contractors disconnected our Spectrum internet service. It appears the dinner bell rang and they packed up for the day, so I came home at the end of the day to find the pedestal uncovered and the service off. We called Spectrum, who came out the next morning 1/11/24 at 9am to reconnect us. Some kind of disconnect notice like all the other utilities (electricity, gas, water) would have been nice - certainly a better way to get new customers. JBG, ***************, **Review from Karen S
1 star11/14/2023
Contractors in Breckonridge neighborhood have not only dug up the yards installing their cable for fiber but have managed to cut the existing internet cables! Today marks the 5th time I am without internet services in less than a week!Review from Marc H
1 star10/03/2023
Terrible people, terrible service, they will also spend days and days in your yard for repairs in the neighborhood they are working in, it's like having 4-5 uninvited guests in your yard for 2-3 days at a time, even overnight, keeping our kids awake, and our pets on edge, not to mention 4-5 vehicles parked in the road, all rude poeple, all the way up to the poeple at their offices if you call them. save yourself time, call your county government, they do not have easement access, they are not utilities, cal Code Enforcement, call Permitting and call ****. I did.
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